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June 2025 by Kristen Eastwood
Amazing service
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June 2025 by Carol Andrews
The folks at Verizon are always so kind and are able to solve all my problems. I always feel welcome here!
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June 2025 by Jeff Williams
One person working with multiple people waiting. Not acceptable. Also this isn't a Verizon store! They cannot do things a normal Verizon store can, like accept tradeins!
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June 2025 by Katherine King
Amazing for tech help!!
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May 2025 by candy Donaldson
Amazing service by the crew at Verizon!
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May 2025 by Max Olberding
i would rate this store lower than 1 star if I could. I upgraded my iPhone to a Samsung. The Samsung didnt work properly (not the store's fault). Upon return to the store less than a week later I switched back to an iPhone. The store made 2 mistakes that took me HOURS on the phone with Verizon support to straighten out: 1) I paid the phone off in person using my credit card and rather than it being counted in the system as paying this off it went to the account as a payment plan with monthly payments. so it charged me twice as much for a phone. 2) the store was running a promo on phone upgrades where they gave you free phone case, screen protectors, and camera protectors. Turns out they ended up also charging me over $100 for these 'free' add-ons that I didnt realize until 6 months later. So now I have to go back to the store to get it sorted out on top of the 20+ hours on the phone I have spent to get all this sorted out.
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May 2025 by Dana Cristalli
Warning this is not a real Verizon store. Do not go here you will thank me later!!
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May 2025 by Ahoua Kone
I had a very good experience. I was not planning to make a trade on spot. But working with Kailani was so positive that I made the decision for two upgrades. She was professional, kind, respectful and also very knowledgeable. although it took a while to address the challenges, I truly enjoyed working with her. Thank you!
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May 2025 by Kenechi Agha
Hailey was excellent. She deserves a raise and promotion.
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May 2025 by Diamond Hopkins
I went in for a simple transfer from T-Mobile to Verizon. It was a huge hassle on tmobile’s end and Hailey from Verizon stayed AN HOUR after she was done with her day to assist my family and I. She was knowledgeable, patient, & helpful. If you see Hailey, give her your business! Thank you so so much.
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June 2024 by Immanuel Smith
I don't think I've had better customer service tbh, Audrey I think her name was, super nice and knowledgeable. And Hailey was pretty awesome as well, thanks dears :)!
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June 2024 by Timm Brown
I stopped in to this location today hoping to learn more about the options available in regards to my new device. Sadly my new phone has a slight malfunction and I wanted to know what they would do for me. I was greeted immediately as I entered the store by an employee named Audrey... Her positive demeanor made me feel welcomed right away, which was really nice. I explained to her the issue I am having with my new S24 and she knew exactly what to do so I would get the best service since I ordered my phone online and not in person. She went and did all of the leg work calling in to the customer support line for me, which was super cool because trying to use the automated system is a nightmare. She handled the entire phone call for me and then explained to me what I needed to do in order for me to solve my problem. Then to top it all off she went and explained to me how I have the option of changing my account to a "Business" account which is a better option for me personally. So that was pretty cool too. It was pretty nifty having a great customer experience in retail. Seems hard to come by nowadays. You should all take your business to this location if you want to have a similar experience!
Manager, "Give that girl a Raise!" ??
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May 2024 by Marcus pappas
Do not go here. They are literally scammers no honesty will charge you maximum and not provide you with any detailed information in print. Save your time and money and literally go anywhere else
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May 2024 by Richard Szabo
Came here on a Sunday because it said they opened at 12:00pm. Waited until 12:20 and still no one was here. Called the number and the messages said there hours were from 12-5 as well. CS tried getting a hold of them as well and nothing.
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May 2024 by Fred Figlehorn
Manager needs to work on customer service skills. Took a day off work to try and upgrade my phone and found no help at the location went up to downtown Seattle to get help and they showed me the plans I could get on an iPad which apparently they weren’t allowed to do at this location. Screams shady
The way I was treated during that whole interaction was horrible. Compared to the service I recieved downtown
