-
June 2025 by Jack
Best Verizon store I’ve worked with. It feels like the staff really want you to have a great customer experience. I’m having an issue with my account involving Verizon corporate and Marcus is going to bat for me to get it resolved in a timely manner. Thanks Marcus!
-
June 2025 by Nadya Kuznetsova
⭐☆☆☆☆ Absolutely Ridiculous Experience – Stay Away!
Opened an account with Verizon on May 2nd, and it’s been nothing short of a nightmare ever since. I’ve gone through FOUR sets of equipment, made multiple trips to the store, and spent countless hours on the phone (seriously, each call was at least an hour long). Still no working internet!
Finally, after over a month of frustration, an agent said a technician needed to come install it properly. Appointment set for June 10. At that point, I was just desperate for something to work.
Then came the final insult: the technician shows up and says, “Oh, I actually have an order to uninstall. Your service has been cancelled.”
WHAT?! No notification, no explanation, no working service for over a month, and this is how it ends? Verizon, if that was a joke—it was a terrible one.
Worst customer experience I’ve ever had. Would give zero stars if I could.
-
May 2025 by Kevin Luo
This has been one of the best purchase experiences I’ve had. Sky and Marcus were amazing and super helpful. Thank you for being patient and kind. You are the best
-
May 2025 by Harvey Zhao
Tre was able to help me with my phone plan and made the experience seamless. Thanks man!
-
April 2025 by Daniel Sanchez
They take too long and while helping me started helping other customers leaving me sitting for 15 minutes wondering what happened
-
April 2025 by Wesley Wayne
Excellent Service helping me (visiting from Denver) w/ an emergency replacement. Completely saved the day, my weekend & trip. Highest Praise.
-
April 2025 by Andrew Wilson
Team member Kyle was arrogant and patronizing over the phone, and unhelpful. Manager Nikiya didn't want to hear about it. Worst Verizon store in Western Washington that I've worked with.
-
April 2025 by elle!
Your phone number takes me to customer support, customer support tells me to call your store, and it is an endless cycle. There is something wrong with your phone number because I cannot get in touch with the store itself and customer support is making me try to call !!
-
April 2025 by Regan Garcia
The manager was rude and seemed bothered by my Wife's questions and unwilling to help in any capacity. There was no understanding for our situation or frustration. She was mostly dismissive and condescending. There was one sales associate who was the most helpful and went above and beyond - but they were shut down by the manager right in front of us- it was awkward.
-
June 2024 by Marguerite
Great place to get your phone set up, even if you didn't buy the phone there. Hunter did a quick job setting mine up for a small fee.
-
May 2024 by Kelsey Braford
MACKENZIE IS THE BEST!!! She’s SO helpful and such a nice person. Working with her made my day!
-
May 2024 by Oleg Shavrov
Kyle and Cory are true professionals. Firstly, they made sure that our phones are compatible with local cellular network, and only after that, they registered our accounts. I was very impressed with their attitude towards work. It was a bit challenging to buy phone numbers after just arriving in the US, but these gentlemen achieved successful registration of our accounts.
-
May 2024 by Tommie Mason
Sky was Excellent, answered all of our questions and concerns as well as introduce us to technology we didn’t know existed. Hands down the best experience I’ve ever had with a Verizon associate.
-
April 2024 by Alicia Niblock
I went in for a new iPhone yesterday and Sky was super helpful and efficient with getting me all set up and ready to go within the hour! Highly recommend
-
March 2024 by Ian Lerch
The staff at this location have always been very friendly, no-pressure, helpful, and knowledgeable. Glad I made the switch from T Mobile.
