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August 2024 by Rubab Zahber
Helpful staff at this location. The bike is a joy to ride. A bit expensive, but worth it if your employer reimburses.
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August 2024 by Steph Roberts
Workers are always friendly. I leased a bike for 3 months during my internship in Seattle. It was the perfect way to commute. The price works well with Amazon commuter benefits. Work reimbursed me the $165/month. And the bike is so much fun to ride. It was one of my favorite things to do while in the city - explore on my e-bike.
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August 2024 by Dustin Zito
Had great service from the guys at this shop for my electric bike repair.
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August 2024 by James
Had my used S3 for about a year, beautiful bike, very stealth in terms of e-bikes, minimal noise and smooth ride/assist. Adjustable shifting and manual both work well, battery lasts under real conditions for 25-30 miles here in hilly Seattle. Oonly real down side is that the company is in transition or will soon be dissolved completely and support will suffer. I’ve had two repairs(battery $350) by a friendly staff that took care of me very well under the circumstances. Bit of a gamble in the long run but so far so good for me.
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August 2024 by Sameer Safaya
Do the americans know that van moof, a dutch brand, is actually bankrupt and shutdown in the Netherlands? FYI they dont make them anymore. none of your bikes have replacement parts, if it breaks down, good luck finding service.
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July 2024 by Nicolas GUILLAUME
Do not get tricked with the "free" lease that your employer is paying for. Rybit, the company that runs the lease program is awful and you will regret it.
First off the lease is NOT free to you, this considered income, so assuming you are in the 32% bracket, these bikes actually cost you around $55/month. That's $660/year.
Second these bikes are bad, they have a lot of mechanical/battery issues, any repair is very expensive if you pay for it and the store is totally incompetent. I was never able to get my bike serviced there (despite it being included in the lease) because you basically have to leave your bike there for a month (that you pay for in the lease). A friend of mine had a flat on the rear wheel and had it fixed at a regular bike shop because the Vanmoof store wouldn't do it same day, the removal of the rear wheel is complicated and they charged him $50 for a simple tube swap.
There are better basic e-bikes that you can buy for ~$1200 (about 2 years of taxes on the subscription).
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June 2024 by Boying Liu
After Rybit purchased vanmoof, the experience is much much better! It's easy to get an appointment, the service was fast, and the staff is really friendly!
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June 2024 by Naren Raj
Ratings here indicate the exceptional customer service provided by Kale who I believe is a bike doctor at this location. Kudos to Kale for going above & beyond to ensure high satisfaction.
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May 2024 by Jessica Kaminski
The bikes are fun but the customer service is atrocious. It took 5 follow up emails to get a response from the company and more than 6 months to resolve a single issue. I regret getting a vanmoof bike.
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April 2024 by Briana Hosking
DO NOT LEASE A BIKE. Been trying to unsuccessfully return mine for over 6 months. No response to my emails and the customer chat is disabled.
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April 2024 by Jason
Literally impossible to talk to someone...
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March 2024 by Harrison Montgomery
Amazing customer service!
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February 2024 by Raghuvir Jhaveri
I found staff very welcoming and helpful. I didn't find any issue with my bike and have been using for a year now happily. Shop helped with a few minor adjustments on-the-spot.
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December 2023 by Bart Kieschnick
Terrible customer service. Customer support via chat is disabled. And there isn’t a way to get anyone to contact you back.
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December 2023 by M Wahaj Khan
Absurd experience i walked into the store, and got treated like if i trespassed somewhere. The staff acted very stringent and distasteful. It seemed they didn’t really like people walk in to store and just buy bikes online without checking the quality. I had rode my bike come from a very far place to check out this place.