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August 2024 by Jack Kramer
Every time I go here, there’s a line out the door; and not for good reason. I don’t think there’s ever been more than one staff on the clock at the same time, it takes 20+ minutes to get anything done. The self-help kiosk isn’t working, either.
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August 2024 by Eric A
I'm certain I bought stamps from this so called rude Asian lady. She's normal and was pleasant to deal with imo. She's kurt, to the point and likely her way of doing things is perceived as rude. I was happy with my experience today.
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May 2024 by Data X
Outside door locked 7pm weekday, earlier on weekend. We have to take time off during work hours to get into our paid mailboxes. They need a different lock system that we can get into our paid mailboxes. Locking up 7pm is NOT an efficient method to deter mail thief nor homelessness. The mailbox fees have been going up yearly and nothing has improved to the services.
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May 2024 by Kacey Kim
I live in Wedgwood and now go out of my way to go to Northgate to ship my packages just so I don't have the chances of running into the Asian lady (long hair and glasses) that works there (before anyone calls racism I'm literally an Asian woman). The encounters with other workers were very pleasant - the few encounters I've had with this lady were so horrible I now choose to go to another place completely. I understand working is not enjoyable for the average person, but when you're so rude it ruins multiple people's moods when they are just trying to get their packages out it is honestly so distasteful. I hope the staff see this review and discuss corrective actions because there is no reason for somebody to be that unpleasant, cold, and rude to their customers unprovoked.
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April 2024 by Claire H
Should put up a sign that they are out of tape so people don’t wait in line for 30 minutes only to get to the front and be unable to ship their packages. Freaking ridiculous for a postal service to be out of tape and not informing people when there is a line out the door.
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February 2024 by Katie B Kohn
Oh man, based on some of the grief here, I was scared I was never going to track down a *very* precious missing package, but not only did I get a personal phone call AFTER OFFICE HOURS just a few hours after filing a missing package report with USPS, when that lead to a dead end, I caught the extremely awesome carrier on this route and he helped me find it even though it had been three days since it was misdirected! (Due to a mistake on the address line, not USPS.) Really grateful for the help from the helpful folks in 98115 North Seattle!
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December 2023 by doublejackrandy
Sadly, the most unfriendly Post Office I have ever visited.
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December 2023 by Anna Yemets
It's very easy to see why this place has such horrible rating - in fact it epitomizes everything that's wrong with Seattle - uncaring cold people & nowadays severely short-staffed establishments. I've lived in Idaho for years in the past where I was spoiled with above and beyond customer service, particularly at local post office. I quickly learned what's what & started avoiding this place couple years ago, instead going to UPS, when I've had enough. Recently, though, I needed to call them & relayed situation to Germit, their manager, kindly asking him to hold my mail for the week. I apologized that I didn't do it by the rules, making request in advance online or in person or by mail (I thought my neighbor could get my mail for me, but then couldn't get hold of them. I also deliberately didn't want to go through post office confident they'll mess up mail-hold)). He begrudgingly agreed & was about to hang up the phone. I was calling form the airport. I said, "Wait, don't you want to know my address?" (!!!) He again begrudgingly agreed that may not be such a bad idea & mumbled, "Sure". I gave him my exact address & dates I'll be gone & want mail held, but it was clear he was not writing any of this down. At this point, there wasn't much I could do. I wasn't going to have access to phone or computer for another week. Lo & behold, when I return and turn the key in the mailbox & it's barely turning, I know exactly what's going on. The box was almost exploding (mostly with catalogs, given it's December). Everything was wrinkled & jumbled & it was clear carrier just kept shoving them in. Good thing I didn't have any packages; they would've been stolen for sure sitting there for a week. Was I disappointed? Not really. I still had about 2% hope my request was going to be honored. Silly me. I know 2% is not much, but it was a sliver. He should've been honest with me & told me he's not going to honor my request since I didn't do it through proper channels; it would've been harsh, but I would've understood. I marched straight to post office to voiced my indignation, skipped the line, which was out the door (this was Dec. 5th '23) & walked to the counter asking if Germit was there. The lady kept skirting around my question & kept sending me to the end of the line, as were other disgruntled customers. She explained she was the only one there & that's why no one answered the phone. I wasn't going to stand in line for an hour just to ask if Germit is there - he's the one I needed to complain to. I didn't explain why I was there; she didn't ask. I just walked out. Now, this is not the 1st time I've been chastised by both staff and other customers at this location. By the way, this dark-haired Asian lady (sorry, I don't know her name, have to resort to description) is notoriously rude and many negative reviews here mention her specifically. I don't know how many more it'll take for them to fire her - I'm sure that won't happen given severely short-staffing and probably union. The only decent person there is gentleman named Abraham. I'd advise you to take your business to a competitor like FedEx or UPS, but they won't care - it's not a business so it's no skin off their back; they'll probably just be glad they lost another customer; they get paid by the hour. And next time I'm out of town, I'll pay someone if I have to just to retrieve my mail. Germit has got to have a boss over his head, so I'm really hoping they're reading this.
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December 2023 by Austin Baker
I might have taught the woman at the counter how to read an address, can't guarantee she got the point.
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October 2023 by Munsy Man
The self-service kiosk and drop-off window make it convenient for skipping the line when dropping off prepaid packages but unfortunately the scanner/computer doesn't recognize the new USPS Ground Advantage labels. Handing your packages over the counter for a receipt will always get you a "We don't give receipts anymore for prepaid packages. You gotta do it thru the kiosk."UPDATE 10/27/2023 8:40amI just tried to drop off a prepaid package but the Asian lady refused to scan it to print a receipt even though the kiosk was out of order. I told her they've done it for me recently and she still said no. Terrible service!
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August 2023 by Mellanie Boeckel
The carrier lied about me not being home and now I’ve called like 8 times and still no answer, still on hold this is the worst service ever.
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August 2023 by Jin Kwon
Super friendly and very helpful!
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August 2023 by Milo Holston
Busy office with considerate and hardworking team
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August 2023 by Xiaoyu Liu
I came here twice. Last time the counter was very nice and extremely patient. This time an Asian elder female counter was very rude to me.I am also extremely disappointed that all their tapes are for sale, even if you only need a little bit. This has been the worst experience ever with a post office. Usually they provide free tapes.
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August 2023 by Juliet Shen
Mailed a domestic package Priority Mail at 12:34 pm, 8/9. Expected delivery date printed on receipt is Friday 8/11. Tracking shows it did not even leave Seattle until 8/11. Refunds only offered if you paid for express mail, so no accountability.
