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August 2024 by Guillaume Rava
Would not tape the box I brought and asked me to buy tape … that and the attitude !
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July 2024 by Sam Kind
Best place has a way of losing very expensive gifts.I mean over 1002 as low as $300 worth.I would not trust this u.P.S with anything that I own
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July 2024 by Aquil Arif
Service person was unhelpful
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July 2024 by Michael Schwartz
The manager of the store, Rita Smith, was exceptionally helpful and friendly and patient and knowledgeable. She was able to help me and other people very efficiently. Seriously, I had a great experience.
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July 2024 by kerri petric
Super fast every time I go in there. Literally no complaints!
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May 2024 by The Feroz
The associates in this store don’t know the essential knowledge about UPS's services and protocols. Instead of assisting customers, they were preoccupied with their own conversations.
During my recent visit, I mentioned UPS's partnership with the Real Real and that all UPS stores are supposed to handle packaging, shipping, and even printing labels for these shipments. However, I was told, "We don’t do that in this store." And when I asked not to stick a label directly on top of a valuable item, the response was, "What?"
Dear associates, It’s okay to acknowledge when you don’t know something and seek the necessary help from your senior/manager, rather than dismissing customer requests with incorrect information.
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April 2024 by kniff313
This UPS location is the worst. Every time I go here I think the customer service will get better. And every time it’s even worse than before. I’ve been going for the past year. No more!!!The lady with the glasses and frizzy hair (might be the manager) is so rude and disrespectful. She gives the wrong information every time and questions every thing you drop off here. The other people who work here are so much better than the manager, which is pretty sad. I’ve never had CONSISTENTLY bad service. Beware if you get the frizzy hair lady with the glasses, you’ll leave cursing her.
Oh. It’s the manager named “RITA”. Avoid at all costs!
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April 2024 by Linda Sprague
A very helpful tall woman navigating computing to print a label and send my Amazon package . Thank you.
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April 2024 by James Lane
Love this location
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April 2024 by Ruby Chou
Super friendly and efficient service on a Sunday morning!
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April 2024 by Matthew Weiss
Fast service
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March 2024 by Steven Silva
This is the best store all ur shipping needs love the friendly staff also always helpful and knowledgeable always takes care of my needs. Need more stores like this
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March 2024 by Tiffany Robinson
The new Amazon return/ touch screen machine was so easy! Well, it may not be new… but today was the first time I’ve used it.
This location has 30 minute “loading zone” parking in front of it, but is also on the street side of the Ballard Blocks which has a free leveled parking garage. Very convenient!
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March 2024 by Gustavo Asman
I went with a few boxes to return, had a great, fast, friendly and efficient experience. I was not looking for anything extraordinary, but it was nice to see that simple tasks were kept simple and done nicely. Appreciate your help, Malia (or is it Maliah, so sorry, I wish I had asked how to spell your name). Congrats on a nice customer service.
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March 2024 by Vincent Juliano
Good service, fast
