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December 2023 by Joy Broadnax
BEWARE! Man who runs this place called me after I gave him a bad review. He never reported the return of a 15' truck and tow dolly I returned. 5 days later. I came back to the shop, knocked on the door several times and no answer. On my way home my bank informed me that my deposit was taken and I was charged another $83. It took a couple of days to get it back. The man's name is Bob Ross. He has an awful temper. When he finally responded he went off and called me out my name. Then told me to call the head woman in charge. Amy. Now once I left a review he called me upset that I did. I'm concerned he may retaliate even more. The office was a slim door with tinted windows on Renton Ave. Next to Grocery Outlet. Always take pics of your rental for pick up and drop off. Fill the gas tank. It was an exhausting and expensive experience.
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September 2022 by Eli Varon
Really bad costumer service. I would never go there again
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August 2022 by David Corrado
My customer experience at this location was TERRIBLE.The checkout process when I returned the truck took about 45 minutes, when it has never taken that amount of time for me before. I usually can just drop the truck and leave. I understand that they were training new employees on the job, but I do not understand why that had to be on my own personal/work time, especially considering that I was not paying for that time to rent the truck.Also, I am very glad that I took photos of the truck during the intake process because the location attempted to accuse me of causing some major damage that was not documented when I received the truck, but that I had submitted photos of during the check-out process. It seemed as though they were attempting to pass the buck onto me when they had not done their own due diligence.I am very unhappy with the customer service that I received at this location. Again, I do not understand why it took so long for them to complete the return process when I was waiting and needed to get back to my job. I was shown old photos by the store manager and accused of causing damage when I clearly took new photos that demonstrated that I was free, clear and under control.
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October 2021 by Daniel Felipe Murcia Alviar
The team helped me save money and supported throughout the day until the evening. Joseph was extremely helpful. We couldn't have done it without you. Big thank you Joseph and Robert.
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September 2021 by Pui L.
Made an appointment to pick up a truck at 10AM. We waited until 10 to call the number on the door. A gentleman answered and was apologizing that he was going to be late. He said it would be less than 10 minutes. In the background of our phone conversation I can hear him getting in and starting his vehicle. He arrived in 10 minutes zooming down the parking lot. Comes out with his cigarette, takes his last inhale (no mask), tosses it in the parking lot and told us he had to wipe down the truck. I'm not sure if he was rushing and forgot his mask but I would rather him not wipe it down "because of covid". In the end it took us about half an hour to get in and out. The gentlemen was nice, he was trying and maybe just started off with a rough morning. Wouldn't mind coming back but maybe make a later appointment after they open for an hour or two.
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December 2020 by MrRUKidddingMe
What they say they will charge you is much different than what they eventually will charge you
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November 2019 by Kedric Jackson
26' truck was clean and ready to go.
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December 2017 by Jon Moon
Rob Ross is an inspiration. Great customer service.
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December 2017 by Jon M.
This will be the most unique awesome Uhaul spot you will ever rent from. Rob Ross is the man and will take care of you. Best Uhaul experience in Seattle.
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May 2017 by Leave Tee alone!!!
Love this location. Robert Ross got me in and out very quickly. He was professional and all together very great. He explained the car and told me the basics and I would recommend going to this location if you need a Uhaul. Thanks again.
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May 2016 by V D
Bobby took great care of us! Will come again when we need to move stuff.
