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January 2024 by Will Yen (drummwill)
bogus charges and unprofessional manager
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January 2024 by Honey Mohammed
Amazing clean location staff was amazing and kindKenyatta is a doll and amazing to work with excellent service
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January 2024 by jack cloud
All employees are amazing here, super helpful and solve problems on the drop of a dime. Very professional. I felt like a man when I walked out of there with my head held high and walking on clouds. I could have never rented a u haul from what I can only describe as a goddess location and felt so amazing when I left. Fair and balanced is what I say. Let there be two chariots send for each of them in the afterlife.I farted in the u haul ❤️
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December 2023 by Johnny McMurry
Haley Roger were completely useless. They didn’t know their own product. It was a collection of moving boxes that was called the college kit. They were going to charge me way more for each box. I asked if I could buy online and pick up in store and they asked me for payment and I said I can pay online can’t I? For some odd reason they needed my payment in store which I didn’t have my physical card for certain purposes so they recommend I use an atm. Newsflash geniuses, no card. Anyway they were very judge mental and no help. Roger said something under his voice she. He walked off and I left my new eye drops I just purchased from across the street. I left and went back within 10 minutes and they threw my visine away! Who does that?! It was a really uncomfortable situation.
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December 2023 by Christian GUILLEN
Been here for 5 minutes. Lady I'd having a conversation about volleyball while people are here waiting. One customer left because she got frustrated. This lady going on and on about her kids GPA. While people are waiting running out of patience
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December 2023 by Rosa d
Never have I ever in my life have I been charged this much money to rent a U-Haul..When I returned it I was charged for a late fee. He asked if it was gonna be by the end of day and I thought it would be. I got it back as soon as Physically possible and drop the key off at night just like I normally do at the West Seattle U-Haul and they never charged me a $20 late drop off fee. The other thing was that the gas was a little bit low because I was so exhausted from the day I had I really didn't know where to pull in safely to get gas in this area so to top it off they charge me another $80 for less than a quarter tank of gas and to top that off they charged me a cleaning fee when there is nothing left in the truck we literally cleaned out everything (it was FILTHY when I picked up) so I have no idea what the cleaning fee is for I understand charging me for mileage overage and for the gas charge but they charged above and beyond the gas charge which was also not clear to me, nor explained to me.This place is not like other U-Haul's. They are clearly just charging every single fee they can and will all and all after one whole day of moving from 10 AM to 7:30 PM cost me over $400 so I could've literally hired movers for that. Absolutely do not recommend this place nor will I go back and I usually do a lot of uhaul trips.
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November 2023 by Rosa D.
Never have I ever in my life have I been charged this much money to rent a U-Haul..When I returned it I was charged for a late fee. He asked if it was gonna be by the end of day and I thought it would be. I got it back as soon as Physically possible and drop the key off at night just like I normally do at the West Seattle U-Haul and they never charged me a $20 late drop off fee. The other thing was that the gas was a little bit low because I was so exhausted from the day I had I really didn't know where to pull in safely to get gas in this area so to top it off they charge me another $80 for less than a quarter tank of gas and to top that off they charged me a cleaning fee when there is nothing left in the truck we literally cleaned out everything (it was FILTHY when I picked up) so I have no idea what the cleaning fee is for I understand charging me for mileage overage and for the gas charge but they charged above and beyond the gas charge which was also not clear to me, nor explained to me. This place is not like other U-Haul's. They are clearly just charging every single fee they can and will all and all after one whole day of moving from 10 AM to 7:30 PM cost me over $400 so I could've literally hired movers for that. Absolutely do not recommend this place nor will I go back and I usually do a lot of uhaul trips.
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November 2023 by Shane Meyers
Spend a little more time making sure your charges are accurate. I returned the truck with a key but was charged saying I didn’t. I was charged for damage I did not cause and reported to the insurance company immediately. I was charged for a locksmith when I found and paid for my own 3rd party guy. Simply ridiculous.
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November 2023 by Sarah Powers
Extremely frustrating to make a reservation at this location only to be told 24 hours before the reservation that I would have to travel to the West Seattle location to pick up the trailer that had clearly been reserved at this location. Apparently, wasting customers' time and money aren't a big deal to this location. Won't be doing any business with them in the future.
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October 2023 by Patrick Ascolese
They have propane on tap! Only place left in the neighborhood since the 76 gas station closed. Much cheaper than a swap at Blowes. Also free tire air!
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September 2023 by Claude Hemphill
Just had a really good experience renting from UHaul Rainier location in Seattle. Customer service was very high quality. Friendly, did not rush us, but efficient. Took extra time to help us with a lock for the back of the truck.
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September 2023 by Stephen Dooley
I’ll give it a two because were there sort of physically. After standing outside for 10 minutes trying to return my rental, I decide to go inside. Where I was met with a guy telling me to go back outside and grab someone from out there. I head back out there with another customer who’s having the same problem and look for “someone outside” and find no one as before. After spending another 10 minutes outside I go back in and tell the same guy, no one is there. He reacts with anger telling me there’s plenty of people out there. We both go out there, at first he can find nobody. But after some investigation, finds the workers smoking cigarettes around the corner of the building. He tells them the issue and it still takes me another 10 minutes to get out of there. This place could care less about customer. I’m not one to complain but I was with my young son in the heat and these people could care less. Do not go to this Uhaul.
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September 2023 by Michael Buttars
Chronically understaffed, and only a few of the employees are trained for storage unit related questions. The employees I've interacted with were all friendly and patient, but expect to wait around a bit before someone's actually free to help you.Other than that, no complaints.
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August 2023 by devon clarkson
Customer service was terribly . The representative that helped me seemed to get his job and didn’t care enough to learn how to do it . I got charged for a handcart but wouldn’t be given one to use . Dealt with the employee putting his hand in my face to point to where the truck was located. Absolutely garbage service but the truck was nice
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July 2023 by Sein Letema
Worst customer service ever. We booked a rental truck and called just to confirm that it’s there and ready by the time we arrived. We spoke to someone on the phone who assured us the truck is there and is ready as long as we arrived by our scheduled time 12pm. We checked in online and our reservation was confirmed the second time, we drove all the way from Lynnwood on to arrived at 11:45am and they tell us “whoever you spoke to online was mistaken we don’t have a truck.” They then changed our reservation from 12pm to 2pm, worst customer service I’ve ever experienced with U-Haul. I hope they get some type of training on how to communicate and deal with customers.
