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October 2023 by Matt C.
B S!!! They wanted me to agree, repeatedly, to a minimum charge of $60 if I used my debit card on a 5' x 8' trailer rental for $18.95 as how it was reserved. Why was this!!!??? He said he got this complaint all the time mentioning the word "deposit" and finally offered to run my debit as a credit and it went through at the 18.95 reserved price. If he got this complaint all the time, then why did he have me attempt to have me agree with the $60 debit minumum repeatedly mentioning the word "deposit"? This location is a total SCAM!!! This comment will be copied to every single site I can think of that rates this site.
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July 2023 by Ken Buckley
Great job by great people thank you.
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July 2022 by David B.
Terrible service, and I don't recommend using this location. It's not even climate controlled, and when you need help the my won't answer their phone. I've had to call customer service, and they just kept transferring me to other call centers. I won't rent here again, and I'd advise you to pick a different company or a way better Uhaul location. And definitely not the crappy on on Rainier Ave S.
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June 2021 by Robin N.
These people are amazing. Called when they opened and they were able to get my hitch done same day for half of what I'd been quoted other places. Great service, great workmanship, highly recommend.
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April 2021 by Evana E.
I'm starting to wonder if the reviews about John are fake. U-Haul overcharged me for gas. Yes it is only $10 and it is insignificant but just imagine showing up and it took almost an hour just to get a U-Haul truck that I already reserved. I was unable to leave a review on their website because they did something with my reservation. Also who gives someone a car with the check engine light on. I thought the least they could do was give me back my money for the overcharge but John who perhaps is overworked I'm not sure didn't follow through. I called and it still didn't happen. It is irritating because it was already expensive for the short amount of time and the person who was checking me out looked at me as if I wasn't making any sense. They also gave me a truck with the check engine light on and they said that it would go away and it never did. I would only rent from this place if I was super desperate. There's no use of calling because no one will answer your call. There's no use of requesting something because it will never happen. I think overall this particular U-Haul has their staff working overtime and they need more employees. They are unable to provide good customer service. John did not refund me my money, John made me wait almost an hour, they will overcharge you for whatever. Do not come here I do not believe the reviews about John must be a robot
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April 2021 by Relz -.
Thank you John and team for the phenomenal service. John was very thorough and so very patient with us. I highly recommend this U-Haul branch.
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August 2020 by Rob G.
I've used this specific location a couple times over the past few years, and have had a great experience. Rented trucks twice, and a trailer once. The most recent rental of a trailer had an issue, but the manager John took care of getting a replacement lined up at a location down the freeway. The U-Haul equipment is really durable, and every contact I've had with employees and the call center have shown top-notch customer service... I will definitely use them again
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November 2019 by Wyatt R.
I moved out of this storage facility over a month ago. My account is paid off and I've verified that through the corporate U-Haul help line (because good luck trying to get ahold of anyone at this location). I get at least 5 emails a day and multiple phone calls demanding payment for a unit that I have nothing do with anymore. The GM John Stevens personally did my move out and HES the one who's been harassing me. I was getting prompt responses and as soon as I told him that this was his mistake I was ghosted and haven't heard from him since. This joke of a business needs to get its act together. John was so helpful and so nice in the beginning, he even gave us a deal and was just overall so great. But now? Jesus Christ, now all that's down the drain and I do not care. Stop calling me. Stop emailing me. You're an idiot John Stevens.
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September 2019 by Leia V.
I had a UBox delivered to my house a week ago, but I couldn't secure it. I went in to this location this afternoon. And a few hours later, John came out to help me. He left only after I proved that I could open and close it. Fantastic service!
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March 2019 by Dont M.
Place sucks go too a different location unprofessional the white crusty dirty looking guy was complaining about his 15 minute break grown ass man crying like a bitch, second asked my mom too move her car when she was parked in the correct location after waiting 20 minutes for this Moron too come inside he has the nerve too ask who was next in line after he already seen us waiting there the entire time too tell us the two trucks they had were reserved so we went too Renton highlands U-Haul way more helpful way more professional not all dirty and dusty and full of thereselfs I went out of my way too write this review because your service was so shitty I will never return and tell everyone that I ever speak too too not go too your store also because that dusty white guy. Btw drive by a few hours later and I seen the same two trucks mr dusty said were "reserved ".
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January 2019 by Laurel F.
Had a great experience renting a truck from this location. The general manager Greg was incredibly helpful and patient with us while we sorted out the details of our move. I'll be coming back to this location for the next time we need a U-Haul!
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November 2018 by Michael F.
This is literally the most fun and professional U Haul Staff. Best experience I have ever had!
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August 2018 by Mildred J.
I rented a truck from them - drove it to my storage unit and back to my house. 17 miles total. Once I got back to the store - they asked my if I would like my receipt emailed to me - this is where I made my mistake. They charged me for 99 miles! I've been trying to get this resolved for 2 weeks - the manager is useless - and every time I try calling the main office - I'm on hold for over 30 minutes. Plus this location is chronically understaffed. STAY AWAY.
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June 2018 by Tiffany S.
Professional, friendly and fast. We rented a 9 foot van to take our couch/loveseat from 1991 Dania purchase to the dump. U-Haul made this trip flawless. With a 7 pm drop off you have plenty of time to get things done
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April 2018 by Zen S.
I don't know whether to describe the general manager, GW, who represented Uhual, as rude, obnoxious, narcissistic or ??? I will let you decide. I tried to schedule an installation of a tow hitch on my car online, and there wasn't a place on the webpage for me to put in the 25% discount code. I called this center, and a woman told me that she had me scheduled for the 2-hour appointment for the next morning and that I could then use the discount code in person at the center. She asked whether I would be waiting with the car. I replied in the affirmative. The next morning, when I turned up for the hitch installation, the GW was the only personnel at the center (until another employee turned up 30 mins later). GW asked whether I was waiting for the car. I replied in the affirmative. He told me I could go across to McDonald's even though it's under construction. I declined and he pointed the only chair by a non-functioning coffee-maker out for me to sit. GW drove my car into a "bay" that was a ways away from the main area, and I assumed that he started working on the hitch-installation. Right away, another customer came in, and I had to run through the rain to get GW to attend to her. Thirty mins later, an employee came in, and some customers sporadically turned up. Employee seemed to be a newbie. He didn't have access to certain computer functions or knew answers to customers' questions; some customers asked for GW by name. GW was called back to the main office several times. After 4 hours and 10 mins, GW appeared to announced that the hitch was installed. He said he was giving me $10 discount on a $450 bill. I gave him the 25% discount code, and he told me that he had worked there for 10 years and never seen that discount code. I told him that the scheduling woman the day before told me I could use it when at the center. And, if he cannot give me the 25% off, maybe he can give me something like 10% off. He repeatedly asked me: "Tell me, why do I WANT to give you discount?" I told him that the scheduling woman told me that would be a 2 hour installation, instead I waited for more than 4 hours. He said that he told me to go to McDonald's; he didn't ask me to wait: I could have taken cab or Uber home (I already given him my address, so he knew I live more than 20 miles away - I scheduled with this center because it was the nearest that had the particular hitch that the car needed in stock for the next morning) and he would call me when the car was ready. And he demanded my consideration, saying "Didn't you see me coming into the office several times [to attend to customers] working?" I said that for good customer service, he should finish attending to one customer before moving on to another. He challenged me, "Are you in customer service? Are you?" I suppose I should not be surprised that he is a general manager: he stomped on several people's feet and climbed on several people's back to get there, and carries on stomping and climbing. But I am surprised and dismayed that Uhaul chooses such people to represent the outfit.