-
September 2024 by Copros Lawson
Open but no phone it just hangs up on you after store hours.
-
April 2024 by Talon Hyatt
Stock is seasonally up to date and store has good presentation but they only carry up to 2X.
-
April 2024 by CARMEN THUNDER
Beautiful store and excellent staff. Thank you!
-
February 2024 by A C (Amari C.)
I really wanted to enjoy this place because I am an outdoorsman but probably don't look like the typical "sporty" person people are used to in Seattle.Ironically enough, the loss prevention guy was friendly and gave me no troubles but I ended up cutting my shopping trip short because I couldn't shake the feeling I was being followed around. When I walked in I said hello to one of the staff and instead they looked me up and down, particularly at my big puffy jacket. I’m from the south, and to me, this place is freaking cold. Weird, but I carried on because I’m socially awkward myself sometimes. I’d catch her leaning around displays to look at me, and again, gave it the benefit of the doubt. I shrugged it off that maybe they were looking around the aisles for me to see if I had a question but at some point I really felt like I was making the staff uncomfortable.When I went to the clearance rack and suddenly was joined by staff, I decided to go ahead and check out. If they wanted to see if I had questions, they could've asked but they never did. Once I checked out, the first staff member suddenly didn’t feel the need to make any more eye contact.I had been several other stores before this and never felt the "hair raised on the back of my neck" feeling, as well as walked and sat really close to someone's bag at Starbucks who really didn't seem to mind or care. It was just an overall awkward experience, that I just hadn’t felt at the Apple Store, Sephora, or anywhere else. Sometimes, it's not just in your head.Later I went to back country and had a fantastic experience. Same shopping around but definitely did not feel followed and the staff were friendly. Like I said, this part of the country is not really used to certain demographics, nor do they realize that outside of the west coast, many of us are high income working professionals. I won't be back and im actually just here on business which makes it even worse, but sharing this review in case it helps someone else.
-
February 2024 by Urvashi Bothra
Good collection but of course expensive. Try out columbia or eddie brauer for a bit reasonable choices.
-
January 2024 by Molly T
Surprisingly uncomfortable experience with the staff; unfriendly and rude right out of the gate. Took my business elsewhere.
-
December 2023 by mike Doherty
Friendly helpful staff got the jacket I wanted.
-
December 2023 by Mathieu V
Great welcome and good advice provided. They took the time to take care of me and give me good advice, great!
-
November 2023 by Washington Stadunks
Nice to visit a North face store was fun, little high prices. But fun!
-
November 2023 by W J C
Good selection
-
November 2023 by sam m
Not a big collection for women.
-
November 2023 by Queen Bee
Great custom service!
-
November 2023 by Tristan Heberlein
I like North Face products, and the staff here was friendly and as helpful as they could be. But the North Face need to get it's act together. I ordered a few items online, for in-store pickup. I got the email that the order was ready, but when I arrived, after rummaging through the back of the store, they could only find one item. Checking their computer, only one of the five items had been delivered. The rest was on their merry way. So that was a bummer. Fortunately, I got an email the next day saying the order had finally arrived, so I go in again, and same shxt different day. Three other items had arrived, and not the final item. Sooo, I left, and within an hour of getting home, I got the email saying the last item arrived. The email had a link to a feedback form, and I clicked on it, as by now I had a few little tidbits of wisdom on how not to dxck around your loyal customers, and low and behold, the website said, "this page has been eaten by goats," which, considering how poorly TNF is handling its business, is 1) Not actually surprising in retrospect, and 2) Was actually very surprising in normal-spect. I wonder if their goats ate their customer relations manager, as he, she or they seem to be missing in action.
-
September 2023 by Steve Midas
This is the location at the U-Village.For this location, you will need to find parking in the parking lot and walk into the storefronts.Usually when we come, there is security at the door or someone to greet you, but recently, that hasn't been the case. The staff has changed some recently to be much younger. It was evident by the person at register snacking away and the other attendants kind of walking around without engaging with the customers. They were friendly at least, and that was appreciated.We asked about the coupon that we got in the mail, and if that is linked to the The North Face app because we forgot to bring it, but he had no idea?The North Face products are top-notch, and usually, they have employees wearing the gear and kind of selling a look. We didn't get that vibe at this store.Fortunately, I had bought the hat I was looking for in another color, so I came knowing what I wanted.Midas 5-stars for the quality gear.Midas 2-stars for the customer service.
-
July 2023 by Jenny Gorle
Nice clean store, tastefully merchandised so you can see so much merchandise. Friendly salespeople.
