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March 2024 by Diana Novikova
The staff and overall company are terrible! I purchased earrings there in November, and after 2-3 months of use, crystals from the earrings just came off! I brought the earrings to the store today, February 25, 2024, and the woman who works there said that these crystals are only supposed to be worn "on special occasions." I cannot wear these earrings in my everyday life BECAUSE THEY ARE NOT FINE JEWELRY. And she said SHE CANNOT even replace my earrings because IT'S MY FAULT! I'm like, what????? I already checked their policy, and on the website, I saw that I HAVE A WARRANTY for two years! So, Swarovski, maybe you can advise me on this matter? Lol! Worst store, staff and company ever!
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November 2023 by Wyan Wang
Very clean and organized, friendly staff. Jus good vibes all around! Thank you
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April 2023 by Chelsea Beckley
One of the employees was very rude. I was standing next to the checkout and she came out from the back while texting, and barely acknowledged me. She said hello and went back to texting. I asked if they offered a repair service and she said they don't offer that, I said ok and turned to leave and she didn't say anything else after that, no "have a good day" or "sorry" or anything. Just unprofessional.
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December 2021 by Poulami Das
Good collection to choose from
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November 2020 by Vanille R.
I came in for a gold club member gift. While I was hesitating if I should pick the travel bag or the necklace, trying to take a closer look at the necklace, this staff with blonde hair grabbed the necklace, put it on the further back to refrain me from looking at it. Then she said:" it's free stuff anyway why it takes you so long to decide? This is the last necklace, so you are lucky, just take this home." It's very unfortunate that the last time I went there were two ladies very professional. I am not sure what's wrong with this blonde lady, the first time I came in for online return, she wouldn't return, first made an excuse of "she had never done one" then she paused the return process and forced me to try some watches at the store and to buy it since I was returning watches. I was planning to maybe buy a watch at the store before I came in, but not with this type of attitude. Swarovski needs to stop using unprofessional and ignorant staff
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August 2020 by lynda Kasandra
I have been purchasing from this location for around 3 years now and wanted to return a bracelet that I had purchased for my mother, they refused even with the receipt....what the............ I will never shop there again.
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August 2020 by Carter Williams
They won't allow you to return any items?
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August 2020 by James Pratt
The return policy makes it difficult...on purpose to return anything
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August 2020 by Cindy Grechum
Terrible customer service, can I not just look around without someone looking over my shoulder all the time.
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February 2020 by Serena Lam
The staff there were too pushy and it was hard to look around in peace without someone breathing down your neck. Most are nice just a bit overbearing but some of them tends to look down on those who they think can't afford anything there which is very off-putting.
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October 2019 by Gabi Cooper
Love it!! Everything what I wanted for my collection!
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October 2019 by Bee
Very nice salespeople and I love my earrings. The earrings are perfect but the backs are terrible they oxidized.
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October 2019 by Phoebe Falk
Very nice salespeople and I love my earrings. The earrings are perfect but the backs are terrible they oxidized.
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September 2019 by pisces bailey
Didn't purchase anything here.very expensive
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September 2019 by Jeanette Cummings
Love it..alittle pricey though
