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March 2024 by S G.
Do not take your car here! Horrible experience. Tl;dr: Didn't communicate well, damaged my car during the repair multiple times. Untrustworthy. -- Repairing minor damage to passenger door (not a claim), estimated around 15 hours of labor and paint. Took over two weeks to complete, with poor communication when work would be done, changed my plans multiple time to pick up, based on when they said it'll be ready, only to be told it wouldn't be ready. "Need it a bit longer, to get it looking great for you". Early in the repair, got a call to say that they recommend replacing part of the driver's door handle (not the door with damage) as they discovered a problem with it, and it would probably break in the future. They ordered the part before I had given the OK. The day I was supposed to pick-up, got a call to say they broke another door handle reassembling the door, this time the passenger door. So the pickup would be delayed another day. So two door handles replaced during the work, I had to pay for one of them, but suspect they broke both of them. When checking out I was told the car was due for a service, to get the check engine light reset. But I dropped the car off without any lights on, and it wasn't due for a service. Weird. So they plugged in their computer to reset the lights. When the driver door was open, I noticed dents in the wall of the door, and a crease, and damage to the interior door panel. It was obvious that they damaged the drivers door while doing the repair (the one which I needed to replace a handle on). The crease and damage clearly shows where the tech was trying to pry the interior panel off the door. This type of work is unacceptable. I pointed it out,and they started estimating the repair for the damage they caused. Urghh! The idea of them working on the car for another two weeks wan't something I was prepared to do, so proposed a discount which they gave me, just wanted to be done with them. Other stuff I noticed after I left: a third of a tank of gas was used (I dropped it off full), and I discovered a new Samsung phone was paired to my bluetooth. I bought this car new and have only paired iPhones. Someone was using my car as a run around.
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February 2024 by Indigo Roth
Everyone I worked with here was fantastic and really communicative, they gave me updates on my car as much as they were able to and showed me pictures of the whole repair process at pickup. They were able to squeeze me in almost 2 months early and finished in half the time they were expected to. Regina and Gage were both extremely helpful and a pleasure to work with. HIGHLY recommend this place.
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December 2023 by Ram Subramonian
Overall experience was average. Here are the main reasons:1. Their failure to do the repair work correctly that resulted in my blind spot monitoring malfunctioning. This caused a further 2.5 week delay in getting the car back to me2. They left the front left wheel which was replaced in the boot of my car. One would expect the repair company to dispose of any equipment they replaced.3. The rear seats of the car were visibly dirtier than when i left the car with them. I would have expected that the repair company adequately clean the car before handing it over
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November 2023 by Jennifer Wyatt
Brought my car to Classic Collision for insurance repairs and the team was wonderful to work with. They handled talking with the insurance company paying for the repairs and shared updates with me. The repairs were thorough and detail-oriented where they attended to the mechanics as well as the bodywork. Highly recommend!
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October 2023 by Max
Gage was great as usual! Appointment availability was reasonable and turnaround time was fast. Appreciate everything that goes on behind the scenes to make a seamless drop off and pickup, with no insurance hassles.
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September 2023 by Cindy Brighton
Very nice and explained what I should expect. Gage was the best. Love my xar
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August 2023 by dan wicker
Gage was awesome had our F-150 door replaced and some repainting done. He was absolutely amazing with communication and updating throughout the process. He even went above and beyond by waiting 20 minutes after closing time to let me come in and pick up the truck. Thanks Classic Collision for your service and 5 star customer service.Regina who works the front reception desk is also 5/5 stars.I hope to see you again in the future
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July 2023 by J K
I'd recommend and would use this shop again. They gave me an accurate estimate up front for the cost and time for an extensive repair on my car. They were very communicative while my car was in the shop, and I am very happy with the work that was performed on my Subaru. It looks fantastic! I went through my insurance company and Classic Collision was super helpful and made it a fairly stress free process.
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July 2023 by Bo C.
Some nice person backed into my wife's new car and it need repair. We went with Classic and Gage was great got it done quick and most of all it looks new again! Many thanks for the care they took with our car! Thanks
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June 2023 by Josh J.
Definitely recommend this place if you need to get your car fixed. My car basically feels like it's brand new again, I can't thank them enough for helping me out!
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May 2023 by Vicki Ohge
I was able to get mine in next month and I was very very happy. I'm sure that will do a great job
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February 2023 by Ashley Carter
I just wanna give a shout out to the amazing workers that work here that helped the lake city dog resort when a fire occurred they helped house some of the dogs and worked as a triage center, the manager was so very welcoming and this right here is what being a community is all about ?
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January 2023 by B M.
Poor customer service and communication, inflated estimate, balked at giving us our car back when we decided not to have them do the work, and ripped the license plates off so we had to pay to replace them after another shop fixed the car.
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November 2022 by Mark Goitia
You got to love the ones that are willing to go the extra mile. This shop makes it a rule. Tucked behind the Fred Meyers on Lake City Way. Staff walks and talks you through the process, makes you feel welcome, and follows through on their word. Some things are timeless, you got to keep it classic.
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October 2022 by Richard S.
We had our vehicle repaired here after a minor collision. They were extremely friendly, knowledgeable and communicative. We received text updates three times a week while our car was being repaired, which was reassuring. The work was completed earlier than expected and the job was well done. Highly recommended.
