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September 2023 by Patrick Joy
Edit: While this location dropped the ball on my truck, I revised my star rating due to the diligence of the director of operations, Cameron Ruiz. He thoughtfully listened to my complaints and executed a game plan that took care of my concerns. He rented a truck, similar to my own, and had everything fixed at another location expeditiously. I'm extremely happy with the results. Crash Champions needs to praise Cameron for his impeccable work.It’s hard to tell if Crash Champions in White Center just doesn’t care at all about their clients or if they are completely inept. It was bad enough that they had to hold on to my truck (that I use to run my business) for two weeks longer because they ordered the wrong part, twice, but the lack of accountability is mind blowing. They told me “Chevy” had sent them the wrong part but it took me two minutes to Google the part, find a replacement, and confirm that they had been ordering the wrong part (from Good Chev where they purchased). All they needed to do was look at the back of the truck to see it had a camera in the tail gate handle. The manager is completely unapologetic about it.I picked up my truck on 8/18 and was blown away that they had the truck for close to a month and it was incomplete. The first thing that I noticed was that there was an 18” scratch in one of the doors that they were supposed to repair. They fixed a dent to the left and right of it but left an obvious scratch, which the estimator at the West Seattle location had pointed out as she was doing her estimate. Next, the mirrors on my doors are painted silver at the top and are black on the bottom, when I looked at the mirror they replaced, it was all black.The tonneau cover that they installed is missing half of its parts, so anyone can easily get into it. It also flaps in the wind because it’s not bolted down in the front and they didn’t install the new weather stripping that keeps it sealed. I installed the original one, so I was shocked that the plugs for the top and MAIN BOLTS to secure it were missing today. It’s completely useless now and I can’t keep my tools in the bed of the truck, the whole reason that I need it. I also noticed that they scratched the paint on the back of the cab installing it. They also left filler or silver paint gooped on my running board. Still, the manager Josh is completely unapologetic and apparently could care less about quality or customer service.
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August 2023 by Patrick J.
Per Service King, my truck has been ready for a week but they said, "Chevy keeps sending us the wrong tailgate handle...". I looked up the part online and was able to find it in stock locally in literally 2 minutes. By their own admission, they have been ordering part #23448679 instead of the correct one that is part #23448681. I told them that I found it in stock locally, would purchase it and drop it off to them. "No, that's not the right part for your truck, we have it handled". Even on Chevrolet.com, is blatantly obvious that they are ordering the wrong part. They keep blaming Good Chevrolet saying that they've ordered it twice and been given the wrong part. I called up Good Chevrolet and they confirmed that Service King was ordering the wrong part. I have been calling and texting them all day about it but they are doubling down that they ordered the right part and are completely unapologetic about it. I rely on my truck for my business and everyday that I don't have it, it costs me money. I'm in the customer service industry so I am completely baffled by the lack of care or expediency.
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June 2023 by Kristen Gainer
Don't go here they use BAIT and SWITCH tactics! I had a quote from Gerber to repair my car mirror but they had a long wait time so I took my car to Service King because the quote for the mirror was similar and they could help me right away. The called me after I dropped my car off and wanted to add over $500 worth of charges to hammer out the metal on the door shell. I asked when my car would be ready for pick up and they said a few hours if I approved the work; HOWEVED they wanted to charge me for an additional 6.5 hours of labor. I also asked for pictures and the damage which was minimal and was evident prior to any repairs and the needed repair was on my original Gerber quote that I showed them (they estimated 1.5 hours of labor). They would not repair for a reasonable price so I would not approve additional work. They put my mirror back on and it's crooked and a complete safety hazard. I'll be filing a complaint with the attorney general's office. I told them I did not feel comfortable paying them the total price quoted me as the work was not up to standard and they threatened to call the police on me and put a lean on my car. STAY AWAY!The picture below is after the work they did.
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June 2023 by Andy Hasenyager
Second time using this service. Excellent customer care. General Manager, Josh, made it the best experience possible.Services: Painting
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April 2023 by deb jack (DJ)
Can't recommend this shop/location enough! The frontend personnel were professional, courteous and even stayed late to allow me to be able to pick up the car. The technicians did a fabulous job repairing the damage and blending the new paint with the original. They are the best!
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March 2023 by Sun Kim Taing
Rear ended in October 2022. Had repairs done here. Fixed most of the damage as far as I could tell. Brought my car back several times to get looked at.They couldn't fix the rattling/vibrating noise I was having. Told me to go to a muffler specialist and "if the problem is accident related then the insurance will cover it". I didn't have this problem before the accident so I don't know how it couldn't be.Would be nice of they completed the job they were paid to do.At least their customer service was nice at the time of service.
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February 2023 by Sun T.
Rear ended in October 2022. Fixed most of the damage as far as I could tell. Brought my car back several times to have vibration/rattling noise addressed.They couldn't fix the rattling/vibrating noise I was having. Told me to go to a muffler specialist and "if the problem is accident related then the insurance will cover it". No, I didn't have this problem before the accident so I don't know how it couldn't not be from the accident. Would be nice of they completed the job they were paid to do.I would have liked to posted videos/audio of the car if there was an option.
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October 2022 by Cate Ryan
They. Were. Awesome.Easy process. Lots of communication. Managed my expectations perfectly. My car looked better than new inside and out when I picked it up. So impressed. Thank you.
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April 2022 by Aaron Goldberg
Fantastic service my car looks perfect. They were super communicative through the entire process. I couldn't ask for more they did everything for me I didn't have to ask about anything.
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January 2022 by Arrows Auto
Receptionist was an outsourced phone tree that put me on hold and transferred me to a new operator 4 times before telling me the location near me was closed till March. Do yourself a favor and don't waste your time with Service King.
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December 2021 by samira a.karim
This Service king place is terrible this place charged the price of a new side mirror and it just one for my car from Toyota but gave me a old used part in a very high price at $1,412.37
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October 2021 by David Mihail
Had my car in for 10 days. I was updated, usually daily, throughout the process. The bodywork they completed on my Kia was expertly done, not a detail overlooked. Ideally I'd never need bodywork again but if I were to, I'd come back to this Service King without hesitation.
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October 2021 by Braden Abraham
I’ve had work done on my two cars at this service king location three times in the last year. They are great. Excellent attention to detail. Good communication. Spotless workmanship.Service: Body & Trim
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September 2021 by Melissa Falcone
The team was professional, they completed the work quickly, and kept me up to date on the repairs and estimated timeline. 100% recommend.
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August 2021 by Samnang Doeun
Serve King were professional and kept me informed throughout the whole repair process. I never had to give them a call to see what was going on. I never felt like I was left in the dark wondering what was going on with my vehicle or when would it be done. They gave me an estimated date of when my vehicle would be finished and they actually finished ahead of schedule. Service King was recommended to me by a family member and I'm glad I went with them. I will be recommending Service King to all my family and friends.Services: Body & Trim
