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August 2023 by Google user
The staff behind the desk, and the person that did my imaging were very polite and nice. But if you are concerned about getting prompt results, do not go here.
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May 2023 by RiceMom L.
We have been trying to pay for a November procedure, and it's now late May!!!!!! we have TWO insurances which weren't accepted, so we requested a 'self pay discount' which is common in medical services, because most providers give a deep discount to insurance payers but tend to charge individual patients MORE who must pay out of pocket! The procedure was prescribed by primary doctor and estimated to cost $150 but then the bill was $399. Many phone calls, many promises unfulfilled, the bill is going to a collection agency due to management's inability to process a simple, clear request in a timely fashion. Waste of time for them and for us! stressful! a poor way to conduct a business! we will avoid this practice for any radiology services we need!
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December 2022 by Sean M.
Like Sarah, office experience was good but billing said my claim was denied. I was in for x-rays ordered by my chiropractor. I have PIP through my auto insurance. Why they didn't bill my auto insurance is beyond me. I really like my chiropractor and went to her after another car accident and wound up getting billed by Seattle Radiology again instead of my PIP coverage. Tell your chiropractor not to use Seattle Radiology.
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August 2022 by Sarah D.
Good office experience overshadowed by predatory and irresponsible billing practices. They keep sending me bills my insurance has already paid, and when I call them (after waiting on hold for 20+ minutes), they use the excuse that their billing department is months behind. Don't go here.
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July 2022 by J M
Don't go unless you have appointment. Even though I went before 4 they were not accepting any more patients because only 1 x- ray tech available and he was busy. After waiting 20 mi .in line. ?
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June 2022 by Sumegha Arora
The receptionist was busy in her own talks and didn’t pay attention. Even though we called ahead before coming they didn’t entertain us and asked to go somewhere else. She was super rude and didn’t seem interested in doing her job
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May 2022 by Sundar Tiwari
Very poor, nobody picks up call
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April 2022 by EastsideProperty ..
Just called to the cost of a MRI, the person at the front desk was short and impatient. They just lost a potential client.
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December 2021 by Robert Emery
Everyone was super friendly and professional; front desk, techs, and doc! I actually had a good time. Thanks
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May 2021 by David V.
When I called to make my appointment, the said they didn't have a referral from my PCP. After waiting on hold for 10 minutes, they finally found the referral and I made an appointment. On the day of the appointment, they called to say the machine wasn't working and I rescheduled. They told me that if the machine wasn't up and running, they would give me a call. I called later that day to confirm the appointment and that the machine was working and received confirmation on both counts. When I showed up for my rescheduled appointment, they didn't have any record of the appointment or the referral and I was told that the machine was still down. The massive incompetence was incredible. I've never experienced anything like it in my life.
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May 2021 by Pablo Zayas
Why schedule an MRI for 6:30 am when your entrance is close until exactly that time? Patients expect to be seen on time as our time is as valuable as any other person. Check your privilege and be attentive to the things that matter. I filled out a feedback form and their response inso far, defening (none).
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January 2021 by Joan Melendez
Great experience... from scheduling (even with a prior auth) to check-in excellent experience. I was made to feel that I was the most important person. Once the tech greated me... what could be a somewhat creepy experience with the sounds and look of the MR machine, I was put at ease. A nice headset, a warm blanket... and excellent staff, who could ask for anything more! Thank you Salina and Jill for taking such good care of me!
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December 2020 by Mario Q.
I came in early morning to have an X-ray for my son. Unfortunately, our office did not make the appointment. Front desk Jazmen was very kind and added my son to the list and also updated his insurance. She apologized for the appointment issue, and was very patient and friendly. She's amazing. I also noticed how professional and kind she was with all the other patients she was checking in. Thank you Jazmen! Keep up the great work! You truly made our day.
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November 2020 by Ahlia A.
I had a great experience. The team was really kind, and continued to carry on conversations with me to help me relax. I had been told by my doctor to go get a CT scan right away, so I was a bit nervous. When I showed up to Seattle Radiology I was in pain and a little dazed, but they helped me feel safe and explained everything to me as they were doing it. It helped me a lot, and turned a scary situation into one that felt normal and routine.
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December 2019 by T T.
My experience with Seattle Radiology has shown them to be not only medically negligent and wholly irresponsible toward patients, but also overbill to the extent they believe they can get away with. I'm hardly in the habit of reviewing medical providers, but this has been by far the worst ordeal I've experienced on a number of fronts. The matter started with a reasonable ~$300 quote from them for a chest CT, which was being done to determine progress on a medical condition (aortic wall thickening). Despite previous medical CTs and records provided to them and at their disposal, they failed to provide any analysis or comment on the condition. We had to pursue them to reexamine their work to get any result for which the procedure was performed in the first place. Had we not already known of the condition and followed up, they would've completely missed this vital issue. No explanation was ever given, and their attitude were as if they were doing us a favor by reexamining their oversight. The nature of their business practices was further revealed when instead of charging the initially quoted amount, we were billed for near $500, which they rationalized as the higher rate charged to insurance despite the indisputable fact this was being paid by us directly and not through insurance. I tried a number of calls to rectify this, was promised call-backs which never came, and kept getting jerked around until one supervisor finally admitted they can't be bothered to correct anything once it's been set. The overall conclusion here is that they evidently don't care about patients other than as people to milk for whatever $ possible. Again, I rarely complain about businesses, but this has been a bridge too far and hopefully this ordeal can serve as a cautionary tale for others.
