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May 2024 by Lauren N.
The owner saw my review, looked up my contact information from my cars intake paperwork, and has been calling me nonstop to "resolve the issue." I accidentally picked up the phone, and had to listen to him monologue. I am deeply uncomfortable that he thinks that harassing me is normal. He offered to have me bring my car back and tried to explain "his businesses side of the story", and tried to tell me that all of the confusion came from the fact that his mechanic's "second language is English." The fact is, I brought my car back a second time with the understanding that they would have a solution to why my mileage was suddenly different after paying 1k to have them fix my car, without a follow up charge. They responded by quoting me 1600 to fix random things that "could be the source of the mileage problem" because "there are a lot of things that may cause poor mileage." The mileage was fine before I let you work on my car. It went from 30 to 19.1. Harassing anyone that disagrees with your scummy business practices? Yikes. I wrote my contact information on my cars intake paperwork when I took it in the first time. Now I'm afraid that this creep will show up at my house. Again my recommendation for an alternate mechanic is Lake City Auto Works.
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April 2024 by Jules K.
This is a long overdue review, but I have to say - I am always so amazed by the quality of service here at Salmon Repair Center. I have had my car serviced here for years since 2021 and the mechanics have always had my back and answered all my questions and concerns as someone who isn't all that great with car stuff. I am lucky to live so close to this place as it's so much for accessible for me to stay at home while they work on my car. I really appreciate the people working here, like Kevin and James, who have gone above and beyond with servicing my car. Their pricing is very fair for the work that they do and I honestly don't mind paying the price of the repairs since it's high quality work. They always give a call when they're done running the initial diagnostics and give a quote for the price(s) of the repair(s) that need to be done. I noticed they have a minimum charge of $99-199 for the diagnostics which I wasn't aware it was a thing until recently, but I'd still pay any price to get my car serviced here since everyone is so amazing and their service is amazing.
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September 2023 by Joseph W.
I did not return to this station because of how I was treated and The first place I went to on the same day I was refused services told me they would be happy to to do an oil change using my oil and filter and they charged me less than the $45 Salmon Service Center quoted. It was the owner of SSC that told his employee not to service my car. The only reason the owner changed his mind is because of the bad review. Like I said I will never return to this station for anything.
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August 2023 by Evan S.
Always a positive experience at SSC. They are the only auto shop I will take my car to. They are honest and work with you to help you understand what repairs need to be done and what the cost will be. They have never recommended any unnecessary repairs which I have had happen at other shops. I've been a customer since 2012 and will continue to be a customer in the future. I recommend them if you need any car repairs.
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August 2023 by Tracy W.
My alternator died, I called them Monday morning and they had me back on the road in less than 24 hours. Unbelievably fast these days. Courteous and professional, and in my neighborhood. I tried to say thank you personally but everyone was busy and I did not want to interrupt. 2012 white Acura MDX THANK YOU!
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August 2022 by Alan K.
Driving up the 125th street hill from Lake City last week my car suddenly blew a radiator hose and coolant steam blew from under the hood... Thinking how fortunate I was to be able to simply pull into the repair shop located right in front of me I stopped and shut off my engine as steam billowed out underneath my hood... I went to speak with the three mechanics Sitting in front of their computers (with only one car in the bay with the hood up) to inquire as if they could help me, or at the very least take 30 seconds out of their day to, at the very least, take a glance at my problem... But no... I was totally ignored, and eventually told to leave the car there and they'd "get around to it eventually" ..... What a Joke !! If I treated my customers like this I'd been out of business decades ago !! Anyway, I put in a gallon of water and nursed my car down the street where a friendly mechanic fixed it for a fair price... I've lived in Seattle all my life and have always viewed that Chevron Auto Repair with suspicion.... I wasn't wrong... Don't go there unless you wish to be treated like garbage and have your pocketbook emptied........
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February 2022 by Emi S.
Stopped by 30 minutes before they closed because my indicator light was flashing. They unplugged and re-plugged all my bulbs in which solved the problem immediately and didn't charge me anything. Awesome employees who are very nice and helpful. Would recommend to anyone!
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January 2022 by Rowan F.
These guys were awesome. I was hesitant about a smaller shop attached to a gas station but I'm so glad I was wrong. They let me drop it off early and take up space in there lot because I had to be at work. They were super busy yet still got me in and out in under a day because I had a road trip planned. Awesome pricing and better service.
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April 2021 by John M.
I paid over $400 to get my battery changed and for them to examine a wheel wobble, which they did not resolve. My battery died in the gas station, and I was told it would cost $100 just to look at the dead battery.My wobble issue was handed off to another service member, who did not receive appropriate instruction on what the issue was. I wish I had answered his initial hand-off call to better instruct him on the wobble problem. Ultimately, it was not worth the cost or experience.
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March 2021 by Trini T.
Very professional with good and quick work. This is my go to shop. These guys are very straight forward and super nice! I haven't had any issues with them. They always call and explain thoroughly what service they're going to do, cost, etc. Very informative and awesome to work with.
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March 2021 by Kevin Orr
Finally got the Prius' Catalytic Converter Anti-Theft Guard installed. Several of my neighbors were not so fortunate recently. Always take my vehicles to Salmons Service usually on 65th but it's being remodeled. Same Technicians, same great service. .
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January 2021 by jessi k.
I'm not sure I've ever experienced a higher level of customer service in my life. I dropped my car off with them yesterday for an oil change, which they performed quickly. Well, at the end of the day yesterday, after I'd driven my car a good 15 miles since the oil change, I started it back up to drive home when I heard the car make a new noise, a high pitch sort of chirping. So I decided that I'd stop by their shop this morning to inquire about it. I didn't even have an appointment but since I had been there the day before, I kinda hoped they'd just take a look at it for me. Jonathan jumped into action, popped the hood with me right there. Made a quick assessment and suggested that I should probably not drive it (for safety reasons) until he can take a better look and order the necessary part or parts. Next thing I know, I'm getting a free ride back to my house with another employee named Darryl because that's just how awesome they are. Jonathan called me less than 30 minutes later to announce that they'd diagnosed the problem and that the appropriate part was already on the way to the shop, and gave me the estimate, said it'll be done soon. Sure enough, I got a call from them about an hour after that to announce it was ready for pick up! As I readied myself to get an Uber to get me back to the shop, Jonathan just offered to come pick me up in my car and drive back to the shop where I could pay. (and btw, masks AND gloves were worn, so I felt completely safe). ARE YOU KIDDING ME? These guys just went completely out of their way to help me out today. I started my day so worried about the car and here I am, not even 2 hours later, reunited with my car (& it's running great!), saved myself at least $30 not having to use Uber, and can say with confidence that this place is going to be my go-to shop from now on, and will recommend them to everyone I know. THANK YOU GUYS SO MUCH!!!!
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January 2021 by Carly R.
A couple days after I posted my first review, I received a text from the owner of the shop asking me to give him a call to resolve the issue. He offered a full refund for the work that was done on my car and wanted to make sure that the issue was resolved. I greatly appreciate that he reached out and worked hard to make sure that I was happy with the solution.
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October 2020 by R H.
I've been taking my car here for about 3 years and it's very much recommended. They replaced some parts about a year ago and recently I had an issue with one of them. It was under warranty and replaced right away with no charge (including no labor and no fuss).
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August 2020 by Jenn D.
If you are looking for honesty, integrity and getting your car fixed right the first time. I recommend Salmon's Service Center. I've been bring my car here for a few years and no one compares. Thank you Larry and others for showing you care without taking advantage of your customers. Blessings to you all.Jenn DiMo
