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November 2024 by Samantha Simms
Multiple cameras point into a few of the dressing rooms, felt very unsafe and exposed.
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November 2024 by Laura Irene
Couldn’t even get in - using a metered roped off entry. When you have 20 minutes people don’t have time to stand in line waiting for the privilege to be allowed to shop. Went next door and got what I needed from Target instead. It’s Ross, not a ticketed event. Apparently this is regularly how they operate now, so I guess I won’t be stopping here again.
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October 2024 by Mary Ellen Rochelle
Sunday, September 29, 2024 and I can't believe that customers are being blocked from entering the store until the security officer "reads something to them". I too had a black rope placed in front of me, and not permitted to enter until the officer "read something to me", referring to a blue sign at the entrance. I'm a grown woman and can read for myself. I immediately left and returned to my car to call the manager. She said she appreciated my feedback and would let her corporate office know. Well, she doesn't have to worry about that, I'll call them myself. I will never enter another Ross location. This is disgraceful, and an insult to hard-working Americans who, until now, enjoyed shopping in their store. Never Again!
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October 2024 by Jay
Used to not be bad, now security only lets a limited number of people in at a time. Ross is not worth waiting in line like a Disney Land ride. What the heck Ross? This is insanity. Don't even bother going here any more.
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September 2024 by Rita Nop
I have enjoyed shopping at various Ross locations, but I was very disappointed with the Westwood Village branch last Monday, September 9, 2024. While waiting in line to pay, I requested to make a return with another receipt, but the cashier informed me that she couldn't assist me. Additionally, the cashier proceeded to serve the next customer and ignored me. To make matters worse, she accidentally charged another customer's bill to my credit card. I waited for the next cashier to arrive to handle my return, but instead of assisting me, she asked me to leave the line and start over if I wanted to make the return.
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September 2024 by Mad Mama McStrangé
A lot of security but not a lot of selection
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September 2024 by Cory Williams
I go here a lot and never stole. Get followed by security every isle. I went off on them for discrimination before because it’s hella uncomfortable. Qfc gives the same treatment if you’re of color. I vote shut em down. We can protest. I’m down. Instagram me at Bandogetem and let’s organize a strike ????
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July 2024 by Margarita Xarpell
Today is Tuesday. My dad was buying and told the lady about the 10% discount for 55+. She said OFF COURSE! and forgot. Then she had to go to her break and we need to speak with the other lady. There was then 1 lady and about 10 people to pay. We made my dad to do the line all over again.
They didn’t care that he was 70, that the lady made the mistake and there was only 1 person at the cashier.
YOU SHOULD HAVE A BETTER CUSTOMER SERVICE!
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July 2024 by sonakshi agarwal
I had a good experience at this store. I felt that this store had the stocked up goods better than other Ross stores.
Loved their inventory of journals and diary and sketchbooks. The price was good
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May 2024 by Jim Doggett
It's 9:10 am and the staff are yet to open the doors. Many people have been waiting and more than half have gone away angry. Poor management would seem to be the case for the poor reviews, to whom I can be added. Oops, just informed they now open at 9:30 despite their website listing 9:00. Real bad management. Removing one star.
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May 2024 by Hector Galatas
Such a huge storeCan't you afford to put two people at check out?
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May 2024 by Morgan Brassfield
Yoli is a great store manager. Very clean environment and as always, great prices ??
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April 2024 by Matt Beard
Bunch of lazy millennial staff who don't have the IQ beyond anything they're trying to sell. There was a sticker that read the measurements of a rug and the dude was so lazy he looked at it and said he had no idea the measurements. Wouldn't even take a tape measure tool and help even though they had one.They refuse to help with anything and wouldn't even help bring anything heavy out to your car. They make it impossible to bring anything out. Fire them all
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April 2024 by t t
Skin head security guard needs to GO.
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April 2024 by Alex Langston
Weird. Very sparse.