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March 2024 by Emil C.
This running store was located just east of Green Lake, a relatively short walk from the Roosevelt Station. While I did only come here to pick up my race packet for a local half marathon, I ended up checking out their store as I was due to replace my worn out running belt. I didn't find a suitable replacement, but the store was very well organized. The employees were all nice and friendly. If I'm ever in the area and need any running equipment or an emergency pair of shoes, I'll most likely be coming here.
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October 2023 by Jay Ma (Jessie)
Had a wonderful experience at this Road Runner location! The staff here are very attentive and helpful with their recommendations. I was especially appreciative of Sam in assisting me with the Fit Finder experience. Despite visiting during a busy Sunday afternoon, she assisted me with professionalism and positivity. I left knowing what shoes I would most benefit from and custom fit insoles. Thank you!
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October 2023 by Jan Mayes
The staff at the Green Lake Road Runner Sports went the extra mile when I went in to purchase ASICS Gel-Kayano 30 in a size 7 1/2 wide. After a long search, they came out with other options but not what I wanted. Seeing my disappointment, they called another store and reserved my favorite shoe in my size. As I walked out of the store and headed down the street, I heard someone call out my name! “Come back! We found a pair in a box that we missed!” I went back in and walked out with my just right pair of shoes! Thank you Green Lake Road Runner’s Sports!
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September 2023 by Feruza Ghias
All the reps were super helpful and had detailed information regarding picking the right shoe for you. I would def. Go there again. Highly recommend the place!
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August 2023 by Eleanor Hill
This review is long overdue, but I had the most incredible experience with Charlotte. My feet are sensitive, and I’ve been struggling for a handful of years to find any tolerable—let alone cute—shoes, yet Charlotte managed to do the impossible. Road Runner is lucky to have her, and I’m grateful for her help in finding the most comfortable shoes I’ve ever owned. Thank you, Charlotte!
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August 2023 by arthur nakata
I appreciate the tests they perform to provide insights for the right shoe fitting for my individual needs. I realized from the test they ran here, I have been getting the wrong shoe size for the past several years. The staff is both knowledgeable and patient during the process. I significantly good reason to come to this store rather than purchase shoes online.
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July 2023 by Craig Cainkar
Nice staff, clean store, good merchandise. But it's pricey as hell and you get pushed into a subscription discount membership to make the prices more reasonable, and the two times I've been here I ended up waiting ten minutes for a cashier both times. They seem like maybe they're a staff member short.
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July 2023 by Wesley Henrie
Bryce worked with me on a customized fitting. It was an excellent experience that led to a properly sized and fitted pair of Brooks running shoes. Top notch customer service!
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June 2023 by Lrstyle Laura Romeo
Just down the street from one of my favorite places to walk you will find several athletic stores. Make a point to go into Road Runner Sports, walk or run, but go. I was immediately greeted by Brice, a young man who assured me he would be with me shortly. I looked around, overwhelmed by choices and what shoe would be best for my feet. I had OC in mind because i liked the way they looked overall. Brice then waited on me and i was treated to service of a time long gone. I was measured and videotaped walking, everything explained to me before the shoe that was right for me along with the right size was suggested. I sat and Brice came out with three pair of shoes, “just for size” color he told me could be picked last and ordered if unavailable in the store. I learned about maximum cushion vs minimum cushion i came to understand that the fit i had grown accustomed to was to small. He taught me a way to tie the shoe so my skinny heels didnt slip out. I was fitted for insoles, which while i did not purchase, i may go back and do so. The experience was above and beyond my expectations, as was his service. There was a no pressure membership fee which I didnt choose as it was automatic renewal, otherwise i would have signed up. I bought a shoe i had no idea existed and left thrilled and educated! I will only be buying shoes from Brice, and Road Runner. Excellent experience!!!!!
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June 2023 by Very Raft
Great service! They took a video of me running on a treadmill to analyze my gait to help find me a good match in a running shoe. The employees are very knowledgeable and answered all of my questions. Found some Mizunos and love them! Also Balega socks and a roller. Definitely recommend :)
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June 2023 by Robin Semper
No better place to buy shoes. Do the analysis, the technology is great. Buy the VIP membership. It erases doubt and keeps your unused shoes to a minimum because you don’t buy the wrong shoes. Because the fit process is more detailed than most it can take time so don’t be in a hurry.
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May 2023 by CW
I am very pleased to have found the shoes and clothes I have been looking for. I was well attended to. But the price shown on the shoes was wrong, they were actually $50+ more! I learned this at the cash register, and became annoyed. I felt that this was the responsibility of the store to put correct prices on their merchandise, and the price tag was one thing that made me decide to buy the shoes. The manager showed up and was not helpful, basically said it was my problem, not theirs. Price tags get switched around, he said. I admittedly got angry, and asked him to please leave me alone. He accused me of escalating the situation and of throwing garbage at him. (Whaaat??). I paid and left, astonished at the situation. In my experience as a sales person and as a customer, the store should apologize for such a price error and offer to split the difference, or reduce the price somewhat. I am happy with the purchase and with the junior sales people who helped me, but certainly not with the treatment by the management.
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April 2023 by Lorelle Poropat
Walked into Roadrunner this afternoon with the goal of getting fitted for some insoles. Jed quickly welcomed us and let us know he was finishing up with a customer. Less than 10 minutes later he greeted us again. He explained the process for getting fitted with insoles. This was my first time at Roadrunner and was thoroughly impressed with Jed's knowledge and expertise. He was personable and friendly. Jed made this an enjoyable experience. I accomplished my goal and got my insoles and learned in the process that I've been wearing the wrong size shoes. Thanks to Jed for being so friendly and knowledgeable.
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April 2023 by Justin Guaren
Christopher helped me pick out a running shoe that would help me with my training and I was astonished with the knowledge and experience he had while assisting me. The 3D scan was also helpful in knowing more about my feet. I do wish I tried a pair of Saucony running shoes but I was too busy with all the selections Christopher brought me that I forgot about them. Overall good experience and would definitely come back to grab another pair of running shoes!
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March 2023 by Zach Stoddard
They deserve 1 star, just for the fact that you can't cancel membership online (except in states where they are legally required to give you that option). 40 minutes on hold for simple tasks is unacceptableI would have otherwise given a 3 star review. Over-priced but great shoe selection, good staff. It is very busy because it seems like every customer wants to try on 100 shoes before they make a purchase. I am also unable to access my rewards online - somehow I have an account under an email address (and I get promotional emails about my rewards balance sent to this email address), but when I log in using that same email address, nothing shows up (no order history, no rewards balance, nothing except my name and email address.)
