-
June 2024 by Jeff Roubal
Good location. Nice facility. Knowledgeable staff. Convenient hours.
-
March 2024 by John Short
Purchased a Lopi gas fireplace insert from the Tukwila location. After paying close to $8,000.00 total for the insert and installation the insert worked for 3 hours after installation as we were told to let it run for 3 hours before turning it off. It has not worked since and that was a month ago. After waiting almost 3 weeks Rich's finally sent a technician out and after being here for approximately 10 minutes and resetting a circuit breaker the fireplace worked. As soon as he left the circuit breaker tripped again and no fireplace again. After calling Rich's again letting them know the fireplace only worked for 10 minutes after being "fixed" they called their 3rd party service company. I was told again it would be another week and a half before they could get another technician out. I am beyond frustrated after paying that amount of money for the insert and installation and a month later I still don't have a working fireplace. I have no idea now when they come out again if or when it will be fixed and actually working. The only reason for not giving 1 star is the employees at Rich's have tried their hardest to resolve the issue sooner but unfortunately they use third party installers and service companies so it's out of theit control. That being said Rich's is responsible. Next time I will purchase elsewhere for sure.
-
March 2024 by Diana Ohashi Wes
Great service from Jennifer and crew at Richs!! They helped me out again. Can’t wait to go hot tubbing tonight.
-
January 2024 by Sandy P.
The service, techs and product they sold (pellet stove) are HORRIBLE. I feel scammed. They never fixed the pellet stove they sold me and changed the service appointments multiple times. (2 months time) This is the only source of heat and the temps inside was extremely frigid. They told me they had the part but never came to install it. Then they texted the night before to cancel the appointment because they now didn't have the part. Yo-Yo service from a Yo-Yo company. And the parts they replaced wasn't what was wrong with the pellet stove. Monroe Fireplace came out and fixed the pellet stove and told me to manually light the fire so I didn't freeze to death. I will write a separate review for them!
-
January 2024 by Adrianne J.
This review is based on their service department and the upper management They said if I take my review down and sign a settlement they will replace my broken Hot tub with one that works. Yes, they put that in writing. This is their exact words: Option 3: We would replace the spa on a one-time basis with a new, unused spa, same model of course but one year newer. We could replace the spa within 6-8 weeks of acceptance. If you choose this option, you would be responsible for the electrical hook-up. This option would include a $500 gift from Rich's. Do NOT, I repeat do not shop here!! I purchased a cascade 2 in April of 2021 for $23,526.72. It has not worked properly for 1 day since I have owned it. I originally wrote a Yelp review on 10/31/22 that was taken down because I used exact names. I wasn't going to write another one, but 4 weeks ago Rich's tech people came out to fix yet another problem and they DRILLED HOLES IN THE PLUMBING. The real kicker, I received an email yesterday (after sending multiple emails) saying the only issue they know of is the waterfall and they are happy to schedule a warranty repair. The panels are bowing out, the trim is broken, the sides are scratched up, there are holes drilled into the plumbing, it won't keep temperature because it won't hold enough water....and yes, the factory waterfall after 2 1/2 years still doesn't work. From the beginning, my spa was delivered and set up in Spring of 2021. Day 1 the waterfall didn't work and the water gauge wasn't hooked up so it wouldn't warm up. I called and within the week someone came out and hooked up the gauge but the waterfall couldn't be fixed. Fast forward to me trying to use the spa. I pulled the lid back with the "cover liftarms for covermate 3" that they installed and it completely ripped off the side panels. They had used small screws that were not anchored to anything and not nearly strong enough to hold such a big cover. At this time, I couldn't use the spa. The cover is too heavy to lift off the spa without the lift. FOR MONTHS I called and asked for a timeline when this could be repaired and never got a straight answer. I spoke with several different people and each time I had to explain the entire story. After about 4 months Rich's got the bright Idea to send someone out to fix the spa so I could at least use it. They sent 1 guy out and he wasn't strong enough to lift the cover and left without doing any repairs. The very next day I went to the Tacoma location where I purchased it and was upset that I still didn't have a spa that worked. I spoke with someone and since I can't use names I'll just call them employee A. They said they would help and took down some notes about what was going on. About 45 days later, My new panels were installed. I told the tech that installed the panels, to take note of all the damage the cover did when It ripped off. I also took pictures and the repair was far from complete. October 2022, I can use my spa again, but it's cosmetically damaged and the waterfall still doesn't work. Spring comes around and the 2nd set of panels start warping and fading in color. After a few conversations with Person B, they tell me to send pictures (which I do) and tell me they will not look at the panels till they come out to replace the waterfall. I don't think that is acceptable because 1) the waterfall at this point hasn't worked in the 2 years I have had this 2) we also still haven't repaired the damage from the cover. Back and forth, back and forth. Ok, they win, I'll wait. 10/18, I have an appointment to finally get a new waterfall. I am not at home and the service tech rings my Ring camera doorbell. I talk to him briefly and he says he is there to replace the waterfall and I asked him what about the panels? He says he will look at them also. I got a phone call from the service guy and he said he was unable to fix the waterfall because he was given THE EXACT SAME MODEL!!! Ok..... Oh wait there'
-
December 2023 by Joe W.
Derrick and Melissa are great. They helped me with my fireplace. They have fireplaces and wood stoves and hot tubs and saunas! I will be back for all my living area needs. The price was cheap as amazon! Amazing.
-
November 2023 by Joen B.
I'm writing this review for a devoted worker at Rich's home and fireplace shop on highway 99 in Lynnwood. Michael is his name. He has worked for John the owner, for 19 years. Michael is a very kind and loving man. My pellet stove broke down on a Sunday morning and it was bitter cold. He had given me his personal number and on Sunday of this last week I had to call him. I felt awful when I called and woke him up but the weather was extremely cold and I had no other source of heat. Michael was at my house about 30 minutes later to help me. If anyone ever deserves a good review it is Michael. I wish I could tell the world what a wonderful person he is and he is supported by a beautiful wife who was willing to let him go to work on his day off to help an old disabled woman of 75 years. Thank you Michael.
-
November 2023 by Carlos Linares
Went in to your Tukwila store and was assisted by Milissa. She was very helpful and informative and spent a good amount of time researching parts for my gas fireplace. I was impressed with all the new inserts and the options to choose from. Because of the great customer service I received I will be purchasing a gas insert for my cabin and I will buy from Milissa.
-
November 2023 by Jessica Schuyler
Great prices, and super knowledgeable staff. Derek was extremely helpful in helping me find a fireplace that would fit my odd space.
-
November 2023 by Ice Qu
So happy to be able to shop here and find just what we needed! We wanted to replace some cracked fire bricks for our wood burning fireplace insert and they had just what was required. Friendly service, clean showroom. My only wish is that I had more time to shop their showroom with the array of great products to help you enjoy your home. Oh, and happily, the bricks we bought were a perfect fit!
-
November 2023 by Ofillia De luca
Went into Richs looking for a gas fireplace. Melissa was kind enough to look at pictures of my living room and help walk me through the build your own feature they have. She offered to come out to my home if I needed but after calling my husband I was able to get the measurements we needed. Melissa was helpful and attentive and understood my need for heat in the cold start to winter. Thank you Melissa, I’ll be back for the downstairs very soon!
-
November 2023 by Arturo N.
I had a very pleasant experience at Rich's especially services provided by Milissa. She was very understanding, helpful and gave excellent customer service. I would have bought more products if I was not in hurry. Because of her services I will visit the store again."
-
October 2023 by Richard C.
The service at Rich's overall is poor. I purchased a hot tub a year ago. I immediately wished I went with their competitor Aqua Quip as I had to deal with a lot of third parties. This is really where it can get awful for someone. Each time I've reached out to them since for whatever reason. They either don't have it in stock and this is after I called and got rushed off the phone with him saying "we carry them all, just come in" when I was asking him then if I could order this from him and gave it sent to me. He said, no, and that I had to get these models at the store. I go in. They don't know how to help customers. They are unprofessional and to boot I'm ordering from another company online after all that nonsense. They don't seem like happy employees and that poses a lot of issues after you purchase your tub. Aqua Quip may be a lil more money, but they are so nice and professional whenever I'm there. Good luck!
-
July 2023 by Google user
My wife and I have been looking for an OW Lee outdoor patio furniture set for sometime. We finally decided to move forward with our decision. Jennifer at the Tukwila location did a wonderful job helping us with our purchase. She helped us understand the benefits and gave us a great deal. When ever we think of outdoor patio needs Rich's Home will be our first choice and Jennifer will always be the one we work with. She is top notch!
-
June 2023 by Shary Frankfurter
I love my new patio swivel chairs and small table. Having a small condo deck, I had looked at many furniture places for small comfortable outdoor furniture. Rich’s had it plus wonderful helpful service. Jennifer Grey, who helped me, even delivered my furniture after work to save me money. Kudos to Jennifer for going above and beyond good service!
