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December 2023 by Kieran Nally
Shipped them my Mountain Hardwear bibs that had two rips in them, and they did an amazing job color matching, taping seams and stitching. Got the bibs back less than 2 weeks after I shipped them!
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December 2023 by Lee Romano
I have used Rainy Pass to repair 2 winter garments. The second repair proved to be tricky. They took the extra time to see that my Mammut jacket zipper replacement was completed and functioning properly. They repaired some stitching in addition to the zipper work and did the job promptly. They could not been easier to deal. I can't stay enough about Rainy Pass Repair.
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November 2023 by Karen Garven
Rainy Pass Repair did a great job repairing my ultralight tent zipper after it broke during a backpacking trip. I'm so glad that I was referred to this business because otherwise I would have had to buy a new tent (and the old one would have ended up in a landfill). Sustainable, affordable, convenient, and speedy!
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November 2023 by Rebecca McDonald
The Best!!! They replacee the zipper with a better, stronger one and you can't tell that it is not the original one! So lovely to work with. These are good and talented people.!Service: Zipper replacement
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October 2023 by Ray Beck
I called to get an estimate to repair two zippers on a waterproof jacket. They quoted $190-200 per zipper. I don't know who is actually using their services or why they'd use them. For around $400 to repair 2 zippers, you minus whale buy a new one.
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September 2023 by Jen Szucs
They did a great job fixing a zipper pull on my favorite hoodie, and were very friendly. Really happy to have a place like this close to home. I'll definitely use them again if/ when I need things repaired! We need more places that fix things!
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September 2023 by Dan Andrews
Need a zipper replaced on my Arctrx Atom Jacket (originally $280). The estimate was high but tolerable ($120ish). They called me a few months later stating the jacket was repaired. Was advised the cost was $204.Had I know this would take over a month and they would inflate the price this month I would have preferred to just buy a new jacket.If you don’t mind paying handsomely they do good work but very disappointed with the price and service.
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August 2023 by Rob Schimmel
They did an amazing repair on my The North Face puffy jacket. I caught a sharp edge on my sleeve, leaving a 1-1/2 tear with stuffing pouring out. After researching repair shops, I found Rainy Pass across the country from me (I'm in Philadelphia). I sent off the jacket and included a prepaid UPS label for its return. I wasn't sure if they would use it. Although the repair took some time, they set an appropriate expectation with their up-front time estimate. When my calendar reminded me to check up on the repair, they had already shipped it. And they used my label just as I had hoped, saving me money. My jacket is a nice deep blue, which I thought would be hard to color-match. They asked if I wanted a best-match or contrasting color. I went for best-match. Although the could not match the blue exactly, my wife had a hard time identifying the patch. And the stitching matched the factory stitching perfectly. I'm very happy with their work and that I found them. I hope I never have to use them again, but will if I have to. This is a five-star company that I wholeheartedly recommend.
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August 2023 by Greg Collins
I have an REI Quarter Dome SL1 and the male half of one of the clasps had broken. I was at a loss on what to do. It sill worked, barely, but needed to be replaced. The clasps are pretty unique and I could find nothing similar to replace it. learned of Rainey Pass Repair and contacted them. I sent them my tent and rain fly as both the male and female halves had to be replaced so they would match. The turn around time was quicker than I expected and repair was perfect. They did an excellent job. I couldn't be happier.
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July 2023 by Eric Kurman
Really astonishing. They replaced the main zipper on my 20+ year old backpack (Tumi 620C) and it looks indistinguishable from the original. Maybe this was an ordinary job for them, but I was quite pleasantly surprised. And the item arrived back to me on Exactly the promise date. Nicely done!Service: Custom tailoring
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July 2023 by Kate McKinney
In and out in 10 minutes! Rockstar Carly worked magic on my busted zipper and went the extra mile. Highly recommend, would def go there again! Thank you!!
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April 2023 by John T.
I have one of the original REI Base Camp 6 tents and have used it quite a bit for glamping since I bought it in 2010. This otherwise perfect 3 (4) season tent had one flaw that I knew would fail eventually and it did; The stupid clear vinyl (or similar material) window of the rain fly finally gave up and disintegrated. The rest of the tent is still prime. I sent the fly from Houston Texas to Rainy Pass and per my request, they replaced it with a seam sealed nylon patch that matched so perfectly that I had a tough time spotting it. In fact, I had to take it out to the front yard and lay it out before I could locate it. Very professionally done! My bomb proof glamping tent is back in action. I could not recommend their services more. I'll even go so far as to say if my backpacking Slingfin Portal 2 tent is ever damaged in a mishap, I'll send it to them for repair.
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April 2023 by Ben J.
Very friendly staff. They were able to get the clumps out of my down jacket. Definitely recommend this place. Only con is that it is a little expensive but hopefully they pay their employees good wages.
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March 2023 by Isabel Lay
Brought my sleeping bag in for cleaning and got it back in a timely manner. Unfortunately, that’s the only good thing I can say. When I went to pick up my sleeping bag, it was way more $ than I was quoted AND they lost my expensive stuff sack. After I asked where it was, one of the employees was very rude about it and claimed that I hadn’t brought it in with the sleeping bag. I am 100% sure that I brought it in as it was also very dirty and needed to be cleaned. I would have been disappointed but much less frustrated if they had been apologetic and nice about it. One of the employees was very kind but this other employee butted in and essentially tried to make me feel like was my fault that they couldn’t find the stuff sack. Will not be returning.
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February 2023 by Isabel L.
Brought my sleeping bag in for cleaning and got it back in a timely manner. Unfortunately, that's the only good thing I can say. When I went to pick up my sleeping bag, it was way more $ than I was quoted AND they lost my expensive stuff sack. After I asked where it was, one of the employees was very rude about it and claimed that I hadn't brought it in with the sleeping bag. I am 100% sure that I brought it in as it was also very dirty and needed to be cleaned. I would have been disappointed but much less frustrated if they had been apologetic and nice about it. One of the employees was very kind but this other employee butted in and essentially tried to make me feel like was my fault that they couldn't find the stuff sack. Will not be returning.
