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February 2024 by Jill C.
I've been trying all week to get my dog into the grooming center to get her anal glands expressed. Not pleasant but I have had it done at other Petcos and happy to pay for the service. I went 2 days in a row but they were short staffed and not taking walk-ins. Called the next day and was told the same thing. Called today and the rudest person to ever answer a phone chewed me out for calling the store instead of the groomers who never answer the phone. I was just trying to determine if they were taking walk-ins today and she said she had NO IDEA because she wasn't a groomer. When I went over the weekend, there was a sign that said they weren't taking any. Very visible. Just another omen of the death of customer service. You should know what's up in your own store.
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February 2024 by Max
Marty is the best! He is always so kind and helpful.
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January 2024 by Roxanne Cole
The staff is AmazingTrainers too
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January 2024 by Navid Paydavosi
Good source for variety of pet foods. The toy section needs improvement with more toys that can stimulate pets brain. The place, however, has a very bad door. It is pretty old and usually broken. It was very hard for me to enter and exit the place last time I was there. I hope the store owner sees this and try to get a new door! The place deserve a better entrance door.
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January 2024 by Athen Lucas
Also so friendly and loving towards my petunia
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January 2024 by Willie Taylor
This store has no workers. So there is absolutely no customers services. And the manager Robert is useless. Never will shop here again
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December 2023 by virginia siler
The manager is always so courteous and polite. I love my neighborhood Petco and I love the Amazon return feature now , very helpful for disabled people .
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November 2023 by Aaron Larson
Solid shop, suffers from vandalism but the building is stocked decently enough. Great tank and aquarium selection.
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November 2023 by Faezeh Ashtiani
I have a golden doodle and Rory has been grooming my pooch for a while now at the Ballard Petco. We have built a great relationship and she does a great job.
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October 2023 by Shennel K.
The service here is inexcusable. No one helped me for 45min it's. There's one lazy guy who sits behind the counter and just looks at people who he knows needs help. I wouldn't recommend your just gonna be wasting your time and plus half the animals here look half way dead
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October 2023 by Larissa M.
So happy with our experience in the grooming department. We have a floofy Bernese Mountain dog and the groomer Alyssa, did an amazing job with him. She was very thorough in explaining what she may need to do ( he had some matting) and how much any extra time would cost. You could tell she takes her job seriously and our dog Biscuit has never looked better! We will be back
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October 2023 by Sera Little
If your dog gets cancer and passes away don't expect to be able to return an unopened repeat delivery bag of food if you're just over 30 days. All he did was offer me another bag of food in exchange- after I just said my dog had passed. Yet they will let you return opened bags of food if your dog doesn't like them but can't make an exception for this? Really awful customer service.
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September 2023 by amy k
I love when managers/buyers don’t properly stock a store and then blame the customers. When the excuse is that dog owners spend more money, but the dog shelves are fully stocked while the cat section is half or more empty, it’s a sign that you’re failing at your job.How would I or any other cat owner spend more money at Petco? You were out of the kitty litter I use, and my backup brand as well. You were out of 1/3 of the cat food flavors I was trying to buy. You either don’t carry or were out of the larger packages of cat treats I use. I bought one of the few remaining Halloween-themed cat toys on a mostly empty display while the dog toys are fully stocked. I don’t even remember if you had a single cat grass. I’ve had to cancel most of my autoship orders because they were constantly going out of stock.What a waste of my time.
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September 2023 by Savannah Farrell
We've been taking our cocker spaniel to the Ballard grooming department to see Rory for a few months now, and every time he comes out looking very sophisticated! The cut is always done the way we hoped and compared to other groomers we have been to, he is done quicker as well. He is a little nervous at times but he actually seems to like it at this salon which is great! Before and after example included...
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September 2023 by Bailey Montana Boucher
We’ve taken both our dogs to get groomed by Alyssa and both times they’ve come out looking clean, perfectly trimmed and happy :) and she has been super sweet and helpful. Thank you to the grooming team for taking good care of my babies ❤️
