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November 2024 by sayaya
I got a good deal!!
I am not good at speaking English, so I apologize for not understanding what the clerk was saying at the register! From other google map reviews, they may have been asked to show ID.
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November 2024 by Maura McGurk
I used to come here a lot, hadn’t been in a while. The person behind the counter told me to leave my purse at the desk and since it’s a purse - not a backpack, large bag, whatever - I demurred. They were super dismissive and argumentative. I know we’ve all had a tough week but don’t take it out on your customers. I left.
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October 2024 by Paul Miller
Another outstanding thrift store on Capital Hill!!
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September 2024 by David Levy
My wife liked a piece of jewelry in the case and we asked the employee twice if it was in decent condition. She stated it was and they don’t sell anything that is substandard or broken. So we paid 55$ dollars for it. We like to support this store because we hear that they do good things for the community. However we won’t be anymore. The item immediately fell apart at home when we tried to put it on her. I mean it was truly broken and they didn’t care. It’s one thing if we donate but if we’re purchasing something please don’t sell us things that are in awful condition. Even goodwill will take something back if it’s obviously broken. Not this business. They told us too bad. Must be nice.
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August 2024 by Jade Dikelsky
Very nice selection. I got clothes and cookware.
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July 2024 by Sydney Porter
good prices, greater cause, awesome selection, really feels like a staple in the community to have this here. always happy to stop in and am wowed by the number of ways to get involved! i did try to donate a couch and was informed upon arrival that the couch was too big for their floor and wouldn't sell. it was a bummer but i was already aware that this would be a possibility from the info shared on the donation pickup form, so no harm done. plus, it was a free service so i was thankful for the time given to come check out the couch anyway
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July 2024 by Led Z
The store presents itself as an inclusive place but they were playing music with lyrics that were all about body shaming
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July 2024 by Zoe Mallios
This is a solid little thrift store in Capitol Hill that supports a good cause. Often there are many deals here and good prices for donated items. I have found some treasures for sure. They even have a frequent buyer point program. Massive book selection, and often women's footwear in larger sizes. Don't forget their rotating sale rack and community shelf with resources and fliers.
Edit: I did forget to mention there is a bag checking system here. I'm not a fan of it but it seems that they require almost everyone to check their bags if it's larger than a fanny pack. I haven't seen any discriminatory practices on who needs to check bags, but sometimes staff are busy and are not able to keep an eye on everyone walking through the door. So, people inevitably get through without checking their bags and I can see how that would be frustrating if yours were checked and others not. My recommendation would be for the store to have more employees on the floor to ensure all bags are checked or put a sign on the door in forming customers that their bag will be checked or that they need to go to the register to have their bag checked. Or just do away with checking bags all together as it is a newer practice within the last couple years and I don't know how it has affected their theft rate.
I also have not donated anything to them and cannot speak on that process. Please refer to other reviews for that.
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May 2024 by Gail Vasilnek
I scheduled a pickup only to be told there was no room at the store for my sofa and I waited all morning only to find that out when the drivers arrived. It would have saved me a lot of time and disappointment if they would have told me when he called to say they were on the way or before instead of showing up as they obviously knew in advance. Now I'm scrambling to find another solution. Oh well, I guess I'll pay a for profit business to remove my furniture instead of giving your organization a donation for time and effort.
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February 2024 by Avery Tunstill
Great purchases but and employee told us we could return within 48 hours and I returned within 24 hours and the store told me that wasn’t true. Need to train your employees better.
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January 2024 by Rylee R.
I was really excited to come back here as I remember buying some decent items here. Came in on 1/26/24 and it seemed like the staff there didn't want us shopping despite being paying customers. Really, they seemed like they hated their jobs except for the lady with straighter blonde hair. Customer service was out of the window tonight I'm not sure who died but it ruined part of my evening.
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January 2024 by Maxwell Reisner
fun selection of stuff. the first time i had my ID checked using my own debit card for a $1 purchae was here ?
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January 2024 by Marianne Flinders
Very disappointed in this thrift store due to their discriminatory policies. They require all bags and backpacks to be "checked" and kept behind the counter. Of course, there is no one responsible or actively watching belongings.
Every time I buy something with a card, they need to see an ID. Student ID was not acceptable, and I didn't have my driver's license on me, since I took the bus. They refused to sell me anything.
They discriminate against individuals who may not have a government ID or are trans and ID doesn't match the card. They discriminate against people who may have valuables or medical equipment in their backpacks or bags.
I sincerely support the cause and love sustainable shopping, but this is too much. I understand preventing theft, but these policies deter many paying customers away.
Really disappointed since I used to enjoy shopping here. Now, I just get treated like a criminal.
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January 2024 by Julie Wilcox (Juleswf)
I made a reservation for them to pick up a used couch & loveseat, which they say they accept. I uploaded photos of both pieces prior, and they accepted the request for pickup. Scheduled out a week later. They said they would contact us the day before to remind us and give us a time frame of the pick up.
I should have known all wasn't well when they didn't call the day prior. I called the 800 number, they said the pick up was scheduled from 1:50 - 2:50pm. But if the drivers deemed them not worthy they wouldn't take them. I wasn't worried - they saw the photos, and the pieces are in reasonably good shape - no tears or stains, just older.
Anyway, the next day, they called at 10am to say they'd be at our house at 11-12am. I asked if they could come at 11:30, they said no as we were the first pick up of the day. They then said their truck was full, and they might not be able to take both. I was confused, as we had this reservation for a week, and he just told me we were the first of the day. All the person on the phone could say was "good questions, I have no answer" when I asked.
So, they showed up at 11:30, said they had no room and left. In the meantime, I am getting my new furniture delivered tomorrow. Then they tried to bully me by saying "I know we are the only ones who offer this service in the area". All I can say is this company is trash and my donations will go to Habitat stores, which ALSO PICK UP FREE. I should have gone with them, but thought this was a more worthy charity. I won't be shy letting others know to steer away for Out of the Closet at all costs.
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December 2023 by Julie W.
I made a reservation for them to pick up a used couch & loveseat, which they say they accept. I uploaded photos of both pieces prior, and they accepted the request for pickup. Scheduled out a week later. They said they would contact us the day before to remind us and give us a time frame of the pick up. I should have known all wasn't well when they didn't call the day prior. I called the 800 number, they said the pick up was scheduled from 1:50 - 2:50pm. But if the drivers deemed them not worthy they wouldn't take them. I wasn't worried - they saw the photos, and the pieces are in reasonably good shape - no tears or stains, just older. Anyway, the next day, they called at 10am to say they'd be at our house at 11-12am. I asked if they could come at 11:30, they said no as we were the first pick up of the day. They then said their truck was full, and they might not be able to take both. I was confused, as we had this reservation for a week, and he just told me we were the first of the day. All the person on the phone could say was "good questions, I have no answer" when I asked. So, they showed up at 11:30, said they had no room and left. In the meantime, I am getting my new furniture delivered tomorrow. Then they tried to bully me by saying "I know we are the only ones who offer this service in the area". All I can say is this company is trash and my donations will go to Habitat stores, which ALSO PICK UP FREE. I should have gone with them, but thought this was a more worthy charity. I won't be shy letting others know to steer away for Out of the Closet at all costs.
