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November 2023 by Ayisha Osman
The staff here were really really helpful. I wanted to rate them by tmobile survey but I couldn't so I wanted to just leave a review. I have been here a couple of times and have same good experience everytime. I also like to thank Rafael and Lorenzo too. I thought I lost an important information but they help retrieve it as soon as possible while making me comfortable to not think too much about my situation. Overall, I just love coming here! :)
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June 2023 by Dragon Sharkbites
Asked about single hotspot was informed if I wanted to start a plan I could also include a hotspot with that plan. No. I don't want to be forced into a plan when I just wanted mobile internet. This was definitely not what I was looking for. Ended up going to Verizon ??♀️??♀️
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September 2022 by Etienne Gomez
I visited this location with my wife to get her a new line added to my account but I was told I couldn’t do that. I worked for Metro 8 years ago for 2 years, and I’ve been a subscriber for 10 years, so I knew that wasn’t right. I needed a line ASAP; got a separate account for her cos I knew I could fix that later.The atmosphere got more tense when I turned down the offer for an unlimited data plan. Then the line was still put on a plan I didn’t need and device protection or insurance was added on the account as if she tried to get back at me. I found out about all this when her monthly bill was due. The associate explained the initial extra charges as taxes and fees. Wish I did my homework better. This happened 07/27/2022.
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July 2022 by Elijah Melton
Shae was awesome! not only was she helping a lobby full of customers as well as a coworker that seemed to be new to the job (although she was great too!), but she had a great and down to earth attitude that made me far more comfortable with all of the complexities of switching carriers. I didn’t end up buying a phone today, but i am definitely planning on coming back and hope she is working when i do.
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June 2022 by RR G.
I switched to Metro by T-Mobile in September 2021 at the Capitol Hill Store. It took far longer than any other switch even though I brought my own phone. Almost through, I saw a sign for a plan that was about $25 cheaper than the plan they showed me (I asked for a lower priced plan.) They then switched me to that. I cannot reach tech support when I need to. The menus give about 4 optionsl none of which match. The few times I have gotten throughl the people have never used an iphone before and can only quote from one book which takes you through dozens and dozens of steps that have nothing to do with your problem. After an hour or so, they will tell you they are going to "reset" your phone, which disconnects it and nothing else. If you call, you will get someone leading you through the same steps. They lack diagnostic tools and even the ability to read your account services. Two months ago, I needed to add call detail to my service for an extra buck a month. (I could understand if they printed it, they just add a button to the menu. But when the bill came, it was $11 less than usual. I called and asked what happened. I was told that when I switched over, I was sold Insurance, yet since I brought my own unlocked iphone, it did not apply. They gave me credit for the month and lowered my bills by $12 each month. They then told me I was due that credit back to when I started. I asked why they gave me credit for one month and not backwards. They said customer Service cannot do that, and I had to go back to the store. Since when does a phone company only do business in person? Pressing further, they told me they don't know the correct amount as it varies in each state. I asked if they saw it on the bill. (Yes.), Then why don't they know the amount? Didn't make sense to me. They put notes in the acc0ount to explain it. I( went back to the store. I went up to the counter and explained. The person nodded and then tried to log in to her computer. She spent the next hour trying different computers. When another customer walked in she was suddenly able to log in. She asked me for my information. I asked if she understood and if she saw the notes; She said yes to both and looked at me. I repeated that I was told I had to come here for the credit (about $80.). She replied, we don't do that in the store and to call back customer service. I started to leave and almost out the door something struck me. I walked back and said, "When I came in here an hour ago I explained why I was here. If you don't do that here, why did you have me wait an hour?" She mumbled something and I left. My alter ego was cursing her. Since then I have chatted multiple times and called multiple times. I have a running public debate on Twitter. Not a debate....they don't disagree with me, they just won't do it. Each time they tellme to DM them. I do. They ask for my name ahd number. I give it to them. The person on the other end changes and they ask my name and number. This has repeated about 50 times....all in the same message....thjey only need to scroll up. I keep asking for a supervisor. They can't do that until I give them my name and number again, but as soon as I do, they ask me again. They make profuse appologies in public and tell me how much they care. But even when THEY uncover incorrect billing, they will not provide the credit that THEY say you are due. There is no way in hell that two dozen cust svce reps could spend as much time on twitter asking me the same questions again if it were not the policy. They have spent five times more in salaries. There are close to 100 DMs. I have been polite. I have never yelled or cursed. They found the billing error. We both agree. They have all said I am due the credit--after I tell them my name and number again. I have never known a company where the customer service policy is to agree with the customer and then do nothing. Essentially they continue to gaslight you until you give up. You might have a single rep do that, but this is over a dozen. Their pol
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June 2022 by Ruby Stacholy
I came here because my phone wasn't reliably sending or receiving texts. I was told by the female employee who was working on May 21 at 1:00 pm that because my phone has 3G capability, it will no longer work. My phone also has 4g capability, and while I was figuring this out she started helping another customer. She took 30 minutes to set up his phone, and when I finally got her attention again to show her that my phone had 4g, she became extremely rude and standoffish, telling me that any phone that can connect to 3g has been terminated. She blatantly lied to my face and was extremely rude about it, and stopped helping me to help another customer, and took as long as she possibly could to do it even though there were other customers in the store. The employee I saw should be trained properly, and she just wasn't. I cannot emphasize enough how bad this experience was.
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June 2021 by David James
It's a decent location, however, as of one month ago when I visited the man and woman working in the evening near closing time are rude, and rush you out.
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May 2021 by Mariah Mitchell
Broadway PCS is great!The customer service was very fair and the saleswoman was so nice and informative.I loved my experience and received a great replacement phone.? ? ? ?
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May 2021 by D Cool
Staff is friendly and professional they offer a family environment and show they care. Thank you Metro PC's for being the better part of my day.
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May 2021 by Benjamin Solie
Anisa and tea and nancy at the broadway store have been wonderful in this phone replacement process
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April 2021 by Christy x
Thank you to Tea at the TMobile 109 Broadway location for your expertise, exceptional customer service & support. After my phone broke I walked into the TMobile store and was immediately greeted by the workers. Tea approached me, asking me all the right questions and helped me contact my old service provider to get my account number. Tea was knowledgeable about all the products and prices and in under 45 minutes I walked out with a new phone [the nicest phone I have ever owned]. Tea explained all the prices and plans in a way I could understand it and helped me every step of the way. Thank you Tea for helping me when I needed it the most, I was nervous about getting a new phone [especially a nice one!]. TMobile please give Tea a raise and ALL the BIPOC Workers who are risking their lives on the front lines of the pandemic. Tea deserves 10 stars!
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March 2021 by Jasmine Jordan
I had a horrible experience my payment was processed into someone elses account. I had to go back several times and everytime my information was entered incorrectly. The manager used the wrong pronouns on me acted like she didnt care. The manager told me next time to write my number done. Funny i told the cashier Angeli what my number was she just didn't listen. I contacted better business bearu. Marcus Medina from corporate actually satisfied me. Because the staff at this location didn't do their job.
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February 2021 by Third 3hift
Amazing staff, very happy with service, ask for Anisa or Keiver!
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February 2021 by Mohammed Al-Salami
This location is closed down
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November 2020 by jvonshay lucci
Terrible service by Tea and Nanci the manager they tricked me into buying a phone that does not work t mobile phone verses my samsung . Don't go there what ever you do .
