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January 2024 by Beatrice Kabab
Tis the season, and I sure was looking forward to the seasonal lipstick that Mac had just come out with they were glittery. One was blue and I think one was red or something. Anyways, I received great customer service felt very welcomed, but was informed they did not have it and often don’t have seasonal items in or low stock.
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September 2023 by Katie McConaghy
Does not say that the return policy is different from the normal MAC stores when or before you purchase. This is misleading!
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August 2023 by Gretchen T.
I had an fabulous experience with the salesperson Steph . Steph was so good I came back and bought more later on. And to top it off I left my original purchase in the store, Steph found me at my gate which was about 6 blocks away and returned my merchandise that I left behind. Wow i was shocked , That's customer service . Thank you Steph
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May 2023 by Kristina P.
If you happen to have some time in the Seattle airport - go see Jenny at MAC! I had to stay the night in the Seattle airport recently due to a flight cancellation. I woke up looking and feeling very tired. I wanted to put on a little makeup so I felt refreshed before I got on my early morning flight. Jenny gave me a little make up lesson and she was so sweet and helpful even though she was feeling a little under the weather. I've always been a makeup girl and Jenny taught my some tips and tricks I've never even heard of before. She recommended the best products for the natural look I was going for and taught me so much. Next time I'm in Seattle I'm definitely going to go visit her for more product recommendations! You only pay $90 for her to do a full face of makeup and the $90 all goes towards product purchase. Thank you, Jenny!
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May 2023 by ナタ
There are currently sales at Macboth online and in store, but it is not valid for this specific store! Moreover, there are no prices exposed, which is really weird.
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October 2022 by Madeline Erskine
Zahra helped me find the perfect concealer match to my face and made both me and my girlfriend feel incredibly welcome throughout the time we spent there. The excellent service at this store creates a very welcoming atmosphere.
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September 2022 by Microblading Madison
It's been a long time since I left a review for any business, but I am so annoyed after todays interaction.On Saturday morning, I realized I didn't pack my concealer and stopped here to pick some up. The girl who helped me originally (edit: her name is Zera) was super sweet. She helped me right away and matched me correctly on the first try. Very sweet, no issues with her.Now, less than 24 hours, I return to this store to make a return for this concealer since I never got a chance to use it while on my quick overnight trip. I'm not going to hold onto a $25 concealer that I didn't need, nor used, when I have a ton at home. When asked why I was returning it, I said I didn't get a chance to use it and don't need it. She (edit: SHE is Mona) asked if I ever used it (which is a standard question any where that sells makeup) and I told her no, I never even opened the box. She then proceeded to open the box and look at the product and tells me, "I can tell this has been used. You used this." I told her again, "I never even took it out of the box." Again, she tells me I used it and shows me that the stick that she pulled out of it has product on it so she knows it's been used. HUH???? I tell her again, "I DIDNT USE IT NOR OPEN THE BOX!" Again and again, she's arguing with me and telling me they can't take it back because they can't put used products on people. Finally I tell her. "if it was used, then you sold me a used product because I never even opened the box." Finally she goes to talk to her manager and proceeds with the refund.It wasn't until I got home and looked it up that I found out airport MAC stores have their own rules. I assumed they took back anything, like all MAC stores, whether used or not. If it was a used product, I would've said it was the wrong color, or I used it and didn't like how it felt on me. But from the very beginning, I told her I never used it and she continued to basically call me a liar. Super rude and annoying. Work on your customer service skills versus arguing with someone over the little $25 sale your store lost. This is why everyone shops at Sephora or Target versus dealing with your high priced makeup and below standard customer service. Many will share their horrible experience with a store versus a good experience. You just created a bad story for me to share from now on. Good job.
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September 2022 by Madison G.
It's been a long time since I left a review for any business, but I am so annoyed after todays interaction. On Saturday morning, I realized I didn't pack my concealer and stopped here to pick some up. The girl who helped me originally (edit: her name is Zera) was super sweet. She helped me right away and matched me correctly on the first try. Very sweet, no issues with her. Now, less than 24 hours, I return to this store to make a return for this concealer since I never got a chance to use it while on my quick overnight trip. I'm not going to hold onto a $25 concealer that I didn't need, nor used, when I have a ton at home. When asked why I was returning it, I said I didn't get a chance to use it and don't need it. She (edit: SHE is Mona) asked if I ever used it (which is a standard question any where that sells makeup) and I told her no, I never even opened the box. She then proceeded to open the box and look at the product and tells me, "I can tell this has been used. You used this." I told her again, "I never even took it out of the box." Again, she tells me I used it and shows me that the stick that she pulled out of it has product on it so she knows it's been used. HUH???? I tell her again, "I DIDNT USE IT NOR OPEN THE BOX!" Again and again, she's arguing with me and telling me they can't take it back because they can't put used products on people. Finally I tell her. "if it was used, then you sold me a used product because I never even opened the box." Finally she goes to talk to her manager and proceeds with the refund. It wasn't until I got home and looked it up that I found out airport MAC stores have their own rules. I assumed they took back anything, like all MAC stores, whether used or not. If it was a used product, I would've said it was the wrong color, or I used it and didn't like how it felt on me. But from the very beginning, I told her I never used it and she continued to basically call me a liar. Super rude and annoying. Work on your customer service skills versus arguing with someone over the little $25 sale your store lost. This is why everyone shops at Sephora or Target versus dealing with your high priced makeup and below standard customer service. Many will share their horrible experience with a store versus a good experience. You just created a bad story for me to share from now on. Good job.
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August 2022 by katherine horn
I flew out of Sea Tac after vacation where I binged on "how to" makeup videos. My flight delay proved to be one of the best things that happened. I went into MAC and was warmly greeted by the two young women working on July 30th, but Zahara assisted me. She is fantastic and changed my life! She took a "I'll do one eye to teach you, and then you do the other". While I've always worn makeup, I needed the tips and instruction to create a smokey eye, better coverage, and some contouring. Her enthusiasm for her skill and products she sells are infectious and fun. More importantly, she was good and patient at showing me how to do it, I was able to come home and apply her lessons. She not only didn't oversell, she showed me how to achieve the look I wanted with fewer products than I saw in videos. I LOVE the MAC products I purchased and told Zahara that she made me look better than on my wedding day! MAC now has a life-long customer because of this wonderful woman! I called the customer support number online and gave the same review.
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July 2022 by V G.
I experienced particularity bad customer service at the Westfield mall location on 7/18/22 at around 2:00. I was picking up an eyebrow pencil to replace an old one, but also needed powder and mascara. There were two girls, a pretty, nice woman with shorter hair and an abrupt, demanding woman with longer dark hair (who didn't look like she should work at MAC) who unfortunately chose to help me. She was more of a shark than the other one, that was clear. She didn't listen to me, repeatedly interrupted me rather than listening to my needs, told me what I wanted before I had the chance to think about it and basically shoed me out of the door before I could decide if I wanted additional items, which I did. I was just so anxious after our interaction, that I just wanted to get out of there. I was later disappointed when I remembered that I wanted to get some powder and mascara, but I was not going back into that situation. I only walked away with the eyebrow liner. MAC, what happened to your staff? This woman was so controlling and looked about as plain Jane a they come. I did not get the feels as I have in the past with MAC. I brought my niece in for a fun girl experience but walked away feeling used and abused by some controlling counter girl. Your company needs to step it up, this is unacceptable. That girl is driving your business away and costing you sales and I would be concerned if I operated a brick and mortar in this competitive environment if I had someone like that on my team. I really like the make-up here so please step up your customer service, only the best should work at MAC, but instead I felt like I was at a ghetto McDonalds.
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February 2022 by Heather Kimbrell
I came in to just browse honestly. However the woman who helped me was magnificent. I can’t remember her name but started with an A. She was a beautiful tall black woman with curly long hair lighter brown color. Her energy and spirit alone was enough to get me to purchase anything she handed me. She had more knowledge about the products than I could download in my brain ?. She was just wonderful. I couldn’t call the store the number on Google doesn’t work. The managers name is Jennie and I need her to know that this employee of yours is just absolutely astounding. Thank you
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November 2021 by Eedo Mei
Very poor service
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February 2020 by Heather R.
Been through this airport many times, walked past this store and never stopped. Today I had a 5 hour delay and was looking for things to do and walked in Allegra did my makeup and I bought a few things and I liked it.
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December 2019 by Ms Mina
Jhené and Betse G were very helpful and nice to me. They helped me find gifts for my daughter on Christmas. If you are in SeaTac Airport and looking for a nice treat for yourself or your loved one make sure you stop by Mac to see these ladies they will take good care of you. Keep up the great work ladies. Excellent customer service
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December 2019 by Shauna C.
I usually just get my make up from the drug store but today i was looking for something different. i've been wanting a more high end foundation. the moment i went in there, the workers were very attentive! showing me where things were and telling me i could test them on my self. even when i got my foundation matched lady working was more then happy to help me. usually when i get matched or something along those lines a worker will just swatch a little bit on my face and it won't really give me that great of an idea of what my face will look like. but this lady was like i'm gonna have to put this all over your face with some concealer and bronzer so we can get the full effort. i was so happy she did that because i felt like i could really get a feel for how the foundation would work with other products. she even moisturized my face. she so easily sold me the foundation i didn't even have to thing twice!
