Kiehl's Since 1851 at University Village offers a positive shopping experience with friendly and knowledgeable staff. Customers appreciate the warm and kind service, especially during skin care consultations and product recommendations. One customer had a helpful skin pigmentation test revealing UV damage, which made her more mindful of her routine. Others find the staff's advice valuable, especially for complicated and combination skin types, and appreciate trying samples before purchasing. The store also rewards customers who bring back empty bottles with points and free products. Overall, the store provides excellent service, helpful guidance, and quality skin care options tailored to individual needs.
