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March 2024 by Anthony “Phoenix D.” Alonzo
They set the bar for how medical staff should approach sensitive topics. Their ability to balance professionalism and casual interaction always made me feel like no question or concern was inconvenient or silly. Things that weren't within their purview they took the time to provide me with contacts that had the ability to assist me in my other health concerns outside of PreP.With as many doctors as they have in rotation and the amount of patients they see. they are amazing at recalling the details of our previous conversations and really made me feel like I wasn't the only one who cared about what was going to happen to me.It's silly to say, but for over 5 years I felt like I was visiting friends at each appt.
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February 2024 by Branden Smith
Professional, friendly and so informative. They do an excellent job at explaining everything to you, giving you all the info / resources you need. 100% recommend them, they also make you feel welcome and safe.
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February 2024 by rayner dsouza
Smooth and efficient pharmacy visit. They are really good at what they do. Wish there were more pharmacies like Kelly Ross. Or more branches around the city.
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January 2024 by heidi baxter
Fast & EfficientA must need!!Thanks Kelley Ross
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December 2023 by M C.
I initially chose to support a local pharmacy conveniently situated within the Polyclinic, where my primary care physician is located. Before the onset of the COVID-19 pandemic, they would mail me a 90-day supply of my prescription medication at no cost, so I didn't have to deal with the staff! However, post-COVID, they provided a questionable rationale for instituting a $5 charge for mailing a 30-day supply and discontinued the option for 90-day refills!! More recently, an error occurred in processing my order. They overrode a 30-day refill for Dec with a 90-day refill that was meant to go into effect in Jan during my travels! I was casually informed something in the tune of, Oh - since your doctor sent a 90-day refill request, we cancelled your previous 30-day refill, and now you can't receive another 30-day refill without paying as you've run out of your co-pay assistance, and too bad if you run out of your prescription while you're on your travels in remote parts of the world... so sorry, we can't do anything even as we messed up, but you should talk to your doctor or your insurance!! This incident prompted my decision to transition to a different pharmacy that resolved the issue around co-pay and had my Rx ready for pick up within 2-hrs!! While I acknowledge that they may not be a RX giant, I agree with the issues previously highlighted by another reviewer: this place has "Rude workers and lousy customer service." Like them, I have chosen not to return to this pharmacy.
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December 2023 by jana sheehan
the best farmacy in town, hands down. they employ people, not machines, leaving you taken care of.
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November 2023 by Carlos Gomez-Montoya
Dr. Nguyen was awesome and kind and very nice.
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November 2023 by Jim Frio
This has been wonderful to me because of the Narcam if can help other people if I have it on me I could save someone’s life. You never know. At times I give to someone that might need it more than me !!!!!
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September 2023 by GINA DAHLHAUSER
The pharmacy staff here is excellent at communication between myself and my doctors, refilling and sending my prescriptions in a timely and most efficient manner. Best of all, I really feel they listen to me and go out of their way to assist my needs when they can.
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September 2023 by Adam Truitt
Thanks for offering free medicine to save someone who may of overdosed! We were out on the town 3 weeks ago and in front of the restaurant we were at someone just fell over and was struggling to breathe. I went out to help while my girlfriend called 911 then searched for a medical professional. I got him on his side and kept him awake until my lady found a nurse. She confirmed OD and said he needs NARCAN. I yelled out for it on the busy street and someone came out of the blue, gave it to this man and the rest is history! I was extremely scared and I fear without someone randomly carrying the antidote he may of died right in front of me. We all agreed we should get some in our automobiles just in case. Since you wonderful folks are giving it away people who don’t normally even think about all this can potentially save a life! Keep up the good work.
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September 2023 by T J
Wonderful pharmacy, and such a great team always! symbolizes the best of the profession, and the absolute skill, concern, and warmth they offer year in and year out are so valuable for our area.
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September 2023 by Gregg Okada
I have been going to Kelly-Ross Pharmacy for several years and not once have I been disappointed with their service. They make it convenient for picking up prescription or having it mailed, which makes it so much easier for me.
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August 2023 by Phil Day
Kelley-Ross has been our pharmacy over 30 years. Consistent caring service. Much like pharmacies used to be. Personal relationships and trust are very important to us. No wonder they are so highly respected.Phil and Karen DaySeattle
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July 2023 by Steve Crandall
Been a customer for years. The staff are knowledgeable and sensitive to patient’s needs. Their mail delivery is so convenient.
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July 2023 by Brandon Berglund
People here are fantastic. Recently, one of their employees - Sarah - was a fantastic help for me as I was dealing with some insurance issues and trying to get medication delivered. They’re also pretty prompt with letting me know if there’s ever an issue and how it can be resolved. Glad to have them
