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November 2024 by James Thompson
Cool glass working shop. Great ideas for special occasions. Very good customer experience and you can even watch them make amazing pieces! Oh! And dog friendly ?
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August 2024 by Victor Carvalho
★★★★★
I had an exceptional experience at Glassbaby Madrona, thanks to Kristen. She was incredibly nice and kind, taking my order over the phone with patience and professionalism. I paid over the phone, and when I arrived, everything was packed and ready to go. Thank you so much, Kristen for such amazing customer service. You are truly the best!
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July 2024 by FelineMom
While the products are indeed beautiful, the price point has escalated so much that now it's like the Hermes of the votives - only the wealthy & and elites can afford to spend $100+ for a glassybaby votive... While affordability not an issue for me personally, I can no longer support a business with such intense greed.
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March 2024 by Heather Dolin
I have been a loyal customer since the very first factory and store opened in Madrona, where I live. I've bought at least 50 of their glassybabys for gifts over the years. I've always hesitated a little because the owner can be quite rude (the staff at the local coffee shop all avoid her!) but today was the final straw. I purchased 8 glassybabys at their 2nd sale online that I intended to use for gifts for my real estate clients. I was sitting across the store at the local restaurant when I did it. I walked across to the glassybaby store to ask for some gift bags. They refused to give me any. I asked to pay for them, they refused. I called their customer service and they refused. I asked for a refund since I don't want to give these as gifts without the gift bags. They refused to even give me a refund. There is no mention of no gift bags included with the second sale. I'm not surprised because the attitude of the owner and company has always been edgy but this is too much. Thanks a lot glassybaby for treating a loyal customer like this. And please note - you should add to your second sale website that there is no mention that you will not provide gift bags. Photo attached showing there is no mention that they will not provide gift bags or are not "allowed" to provide gift bags.
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March 2024 by Heather D.
I have been a loyal customer since the very first factory and store opened in Madrona, where I live. I've bought at least 50 of their glassybabys for gifts over the years. I've always hesitated a little because the owner can be quite rude (the staff at the local coffee shop all avoid her!) but today was the final straw. I purchased 8 glassybabys at their 2nd sale online that I intended to use for gifts for my real estate clients. I was sitting across the store at the local restaurant when I did it. I walked across to the glassybaby store to ask for some gift bags. They refused to give me any. I asked to pay for them, they refused. I called their customer service and they refused. I asked for a refund since I don't want to give these as gifts without the gift bags. They refused to even give me a refund. There is no mention of no gift bags included with the second sale. I'm not surprised because the attitude of the owner and company has always been edgy but this is too much. Thanks a lot glassybaby for treating a loyal customer like this. And please note - you should add to your second sale website that there is no mention that you will not provide gift bags.
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January 2024 by B M.
Like the other reviewer -- and many reviewers for their other locations -- in my first order I received items that looked nothing like the images on their website and was refused a cost-appropriate method of remediation. In my second order I emailed their customer service address (since no one answered the phones) to specify which patterning I wanted, which went ignored until it was too late. This time, too, they refused to help without me paying exorbitant shipping costs to exchange it. Given the price of their items, this is not acceptable and I would sadly not recommend shopping with them. My experience easily could have been turned around with better customer service, but that's the choice they made. Good thing we have the choice to not patronize them.
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January 2024 by Catherine Hawley
Love the store, the glassybabies and the sales staff! I always get the perfect gift!
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January 2024 by Liss Vale
Beautiful glasses
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November 2023 by Jodi Johnson
Not as friendly as usual.
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November 2023 by LauriV Bertagna
Beautiful product and good causes, what could be better?
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November 2023 by Theresa Ahern
I was a devoted GB fan for about fifteen years. I loved receiving GB and giving them as gifts. I have a ridiculously large collection of GB, which gave me a disproportionately large amount of joy. Throughout the years, I liked having one of each kind of GB and even kept a list so I would not buy the same one twice. (My initial patronage predated GB’s electronic list-keeping). When I received duplicates as gifts, I would bring the unused, still packaged, label on, GB to the Madrona store and i would swap it for another. This happened many times, often with no receipt, no problem. Recently, I received a GB as a gift for my birthday in March. Because it was a duplicate of one I had, I brought it in in early April to exchange. The employee looked at the gift receipt and told me I couldn’t exchange it because it had been purchased more than 30 days earlier. I explained that I had exchanged GB many times over the years no problem. Her response was that this was the policy and, basically, too bad. I asked what would have happened if I didn’t have a receipt. “We would have looked it up” Huh? It got worse from there. So, GB, to prevent me from EXCHANGING one over-priced votive for another over-priced votive you have now lost a long-time loyal customer. I won’t be back, I won’t buy gifts for others online and I’ll make sure everyone knows I do not want GB as gifts in the future. I guess this is a win-win for both of us—you won’t have to resell a GB at the same exorbitant price and I (and family and friends) will save a lot of money in the future.
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November 2023 by Laurie Moloney
My favorite glassybaby store in a great neighborhood.
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October 2023 by Johanna Huber
Watch artisians @ the on site glass blowing shop. Then pick & purchase your favs. Employees extremely helpful. If visiting have your order mailed to your home. A beautiful company uniquely Seattle that has generously given back over $100 mil to charity.
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October 2023 by Amanda Sommerville
Small storefront for glassybaby but they tend to have a large selection and the employees are very helpful. Great gifts!
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August 2023 by Steve Midas
This is for the location in Madrona.Great service & care to the patrons. There is a window to show the glassblowers at work.We ended with two for the house.This place is not cheap by any means. But the quality of glass is well-known. Part of the proceeds goes to supporting the community giveback.Midas 5-stars for the boutique feel & custom glasses.
