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March 2024 by Alice Martynova
Extremely helpful stuff. They did their work perfectly and I would come back to them again for any future repairs. They are definitely a bit under staffed and busy but that’s every shop in Seattle right now so don’t let those negative reviews scare you away from this place!
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March 2024 by James McLallen
Great service. Repairs took too long.
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March 2024 by Ellie Conaty
Negative 1000 stars. Kept my car way longer than I was told it would be. My car was stolen from while in your care and getting you to pay for it was like pulling teeth. Just got a call from collections because the car got a parking ticket during the 3 months it was in your care. The ticket was for an address down the street from the shop. I was never informed of this and just had to pay $90 after already dealing with such a nightmare from you.
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March 2024 by josiah melton
Everyone was so extremely nice and helpful. Made the stressful event almost enjoyable, HA!
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February 2024 by Randy Williams-Gurian
I had a great experience aside from the long que, the repair looks amazing.
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February 2024 by Myra Benavente
Love this repair shop. Customer service was outstanding!
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February 2024 by Eric Conrad
Hopefully, I don't need any repair work for my car. If I do, Gerber would be the first place I visit.
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February 2024 by Margaret Liston
They do good work and are so pleasant about it.
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February 2024 by NJI
I was referred to Gerber by my insurance company. Took the car in for an estimate. The estimator forgot to forward the estimate to USAA so I wasted a week waiting until I checked. He also said he'd tape up my broken taillight before I left but he forgot to do that as well.Next, I needed to make my appointment to get the work done and ask a couple of questions. Sent an email first. Never was answered. Called and talked to the reception two times in one day. She never got back to me. Then I talked to another estimator who told me that the GM would call me to get things figured out. That was three days ago. He never called either.So basically, they dropped the ball at every possible opportunity to drop the ball. I've requested USAA to cancel the check that was sent to Gerber. I'll get the work done somewhere else.
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January 2024 by Dylan Hathaway
Work done before promised, manager kept me up to date the whole time, and quality repair job!
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January 2024 by Biancana Brown
I had work done in March of 23. They did not complete the repair, and they left out the foam element in my bumper and when I got my car back there was more damage from being with them. After almost a full year of contacting them to resolve the issues they still have not gotten back to me. Incredible.
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January 2024 by Faustine Samec
I went to drop my friends car off and received a mixed bag on customer service. Personally, I would not bring my car there.
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January 2024 by Marilu Byrne
Very friendly and the text updates were very helpful!
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December 2023 by robert villarta
Gerber is amazing. They came and fixed my broken window on-site the next day after it was smashed in. The entire team and process was amazing and couldn't have been easier. I will always go to Gerber now.
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December 2023 by Jacob Rossi
Friendly and helpful staff. Fit us in the schedule when there was an opening so we could accelerate the repair (most places in Seattle were booked out months). Repair was quick and high quality. They keep you informed on progress throughout. Staff coordinated with Enterprise to arrange rental car drop-off/pickup right at the shop so I didn't have to go somewhere else.About the only annoyance is there's a lot of construction nearby and the road has lots of potholes. Hard to navigate through and the dirty pothole puddles ruined the nice car wash Gerber gave me after the repair ? This is all out of Gerber's control though. Everything they did was great.
