-
November 2023 by Bethlehem Gedion
This entire team was so helpful, thoughtful, and caring towards me when I took a recently purchased vehicle in to be inspected. Unfortunately it turned out to be a complete junker but if they had not run the in depth diagnostic tests included in their inspection package I never would have known. They took the time to walk me through each major issue with the vehicle (and there were MANY) Fortunately, I was able to use the detailed information from their digital report to arrange to return the car to the seller for some of my money back so there was tremendous value in that. Thank you all for showing me such kindness in a difficult moment and following up to make sure everything turned out ok!
-
November 2023 by Brandon Morales
Wonderful people and customer service. They are very communicative and honest, and they do great work as well. Highly recommend!
-
November 2023 by Bethlehem G.
This entire team was so helpful, thoughtful, and caring towards me when I took a recently purchased vehicle in to be inspected. Unfortunately it turned out to be a complete junker but if they had not run the in depth diagnostic tests included in their inspection package I never would have known. They took the time to walk me through each major issue with the vehicle (and there were MANY) Fortunately, I was able to use the detailed information from their digital report to arrange to return the car to the seller for some of my money back so there was tremendous value in that. Thank you all for showing me such kindness in a difficult moment and following up to make sure everything turned out ok!
-
November 2023 by LaShonnu B.
I recently moved here from San Diego and it was oil change time for my Range Rover. I needed to find a reputable, honest shop, so I checked Yelp. I found Finesse via Yelp and based on their amazing reviews, decided to make an appointment. I took my car in this morning and checked in with Cisco. Cisco is super nice and knowledgeable. He asked me were there any concerns I had about my vehicle, he patiently listened, and explained in detail what the costs of service would be. Even suggested a great coffee shop in the area (shout out to All City Coffee) to try after dropping my car off. Fast-forward about an hour after. I received a call from Cisco saying they found something with my vehicle that needed immediate attention. (Disclaimer- I had a feeling that something was going on with my car, but was in denial). I went back to the shop and not only did Cisco explain in detail what the issue was, but shared detailed pictures of my car and what parts would be used, etc. Then as an added bonus, (I believe it was the owner Fin) came out and also went over what the repairs would be like, and shared with me another car that had the same issue. I ended up having to leave my car there for a couple of days, but I feel confident that my car is in great hands, and will be in great shape when it's time for me to pick it up.
-
November 2023 by Stephanie C.
I was able to secure a prompt appointment for a long-overdue oil change for my VW at Finesse Auto. They impressed me by providing a detailed estimate in advance and following up after the inspection to discuss necessary repairs. The work was completed swiftly, just as they had promised.
-
September 2023 by John Hjelmstad
Finesse was awesome in quickly, efficiently, and with significant detail diagnosing a few issues that were going on with my 2012 Audi. Excellent communication, both prompt and easy to use via SMS. Their diagnostic read-out was more detailed than I've seen in most other places, going to the level of breaking down exact steps needed for all components of the car. They also provided a few options to remedy the car's issues, along a range of cost/tradeoff axes.
-
September 2023 by Leslie R.
I just took my son's older Audi in because of a check engine light which came on unexpectedly. Terrifying. Cisco was able to see me in less thn an hour and diagnose the problem, in a calm, professional and reasurring manner. I am so grateful to him and the company. Excellent customer service. I highly recommend Finesse Auto and plan to use them for all of our family's auto service needs from now on.
-
August 2023 by J D.
If you drive a performance or European vehicle, please go see Finn, Cisco or any team member at Finesse Auto in Georgetown. With 12 bays, support for EVs, and a really talented crew, they take pride in caring for cars and their owners. In one visit, they helped me resolve a problem that had been lingering for YEARS. Tell em I sent you. Excellence and reasonably-priced, easy to work with, and kind as they come.
-
August 2023 by John Hui
Thrilled to recommend Finesse Auto! My Porsche Macan needed new brake pads/rotors, and I reached out to several local mechanics for quotes. Finesse’s price was not the lowest (nor highest), but from the get-go they were responsive, professional, and ‘non-pushy.’ They are also one of the few places who have a Porsche-trained technician on staff. Cisco was able to schedule me in for the service within days.The location in Georgetown is on a quiet street, making drop-off super easy. And from the moment I brought my car to their workshop, I could sense Cisco and Fin's genuine enthusiasm for all things automotive. Their knowledge about cars, from econoboxes to McLarens, is nothing short of remarkable; they seem to have an innate understanding of everything under the hood. They are true car enthusiasts, and their passion is infectious.What sets Finesse Auto apart is not just their workmanship but also their commitment to customer satisfaction. Their dedication instills confidence in their work. Following the brake service, Finesse performed an oil change which unfortunately set off the car's finicky oil level sensor. The technician meticulously troubleshooted the sensor malfunction until he had resolved it. I wholeheartedly recommend Finesse Auto to anyone seeking exceptional car care!Services: Brakes
-
August 2023 by Julian N.
These guys have gone absolutely above and beyond when it came to their customer service. There were part mistakes out of their control and they took great care of me. They'll always be my go to.
-
August 2023 by John H.
Thrilled to recommend Finesse Auto! My Porsche Macan needed new brake pads/rotors, and I reached out to several local mechanics for quotes. Finesse's price was not the lowest (nor highest), but from the get-go they were responsive, professional, and 'non-pushy.' They are also one of the few places who have a Porsche-trained technician on staff. Cisco was able to schedule me in for the service within days.The location in Georgetown is on a quiet street, making drop-off super easy. And from the moment I brought my car to their workshop, I could sense Cisco and Fin's genuine enthusiasm for all things automotive. Their knowledge about cars, from econoboxes to McLarens, is nothing short of remarkable; they seem to have an innate understanding of everything under the hood. They are true car enthusiasts, and their passion is infectious.What sets Finesse Auto apart is not just their workmanship but also their commitment to customer satisfaction. Their dedication instills confidence in their work. Following the brake service, Finesse performed an oil change which unfortunately set off the car's finicky oil level sensor. The technician meticulously troubleshooted the sensor malfunction until he had resolved it. I wholeheartedly recommend Finesse Auto to anyone seeking exceptional car care!
-
August 2023 by Lexy W.
I got an appointment quickly for an overdue oil change for my VW. Finesse Auto did a terrific job communicating an estimate in advance and following up after the inspection on needed repairs. The work was done quickly as promised.
-
June 2023 by Billie L.
These guys fixed up my Jaguar in less than a week. Great customer service, great prices overall as well. Thanks guys.
-
May 2023 by Hans Theisen
Finesse is far & away one of the best auto service groups I've ever used. Their service team is genuine, professional and considerate. Easily one of the best customer experiences I've had in any industry. HIGHLY recommended.Service: Auto engine diagnostic
-
May 2023 by Kie C.
Well since you want to come at me like that, Fin. I did get 1 other quote from another specialty BMW repair shop. For the same work that you guys were going to do, they quoted me $1,200.00. That was to pull the head, replace the head gasket, oil change and coolant. Now this shop isn't in Seattle, but its not that far away. They also told me they would be able to get me in in a week.
