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March 2024 by Russell Scott
Don't use Dutch for any prescriptions. They keep charging your card and sending you product after you have canceled. They make it hard to cancel I have tried now 4 ti.es and keep getting product. THIS FRAUD! Two stars because the vets have treated us well but they don't have anything to do with the pharmacy.
They haven't canceled my order and charging my card again. Customer service will not respond
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August 2023 by Carol Smith
We all love our new doggyride novel bike trailer. We use it for two dogs, a miniature and a standard schnauzer. It's very stable, well-made, runs smoothly, lots of venting which the doggies love. They adapted very easily too! We attached a britch rack to our turis ebike and works great. Thanks for a great product that allows us to bike with our furry pals.The photo shows our miniature in the trailer, but both dogs fit fine together. They are 14 pounds and 35 pounds.
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January 2022 by Gigi S.
This is the stroller I have: www.dutchdogdesign.com/en/novel-jogger-stroller My stroller from Dutch Dog Design arrived defective (the front wheel shakes badly so it's a wobbly ride). At the time, it was selling on Amazon (no longer available on Amazon) and I made the mistake of not reading similar reviews. The owner told me that he had problems with the front wheel mechanism (wheel and steel part) and he sent me a second DEFECTIVE one, then refused to send a good one or provide a credit, even though there's a so-called "warranty" on defective parts. So he didn't honor his own warranty, and to me, this spells s-c-a-m, especially because since he sold it to me at a discounted price so I wouldn't buy it from Amazon. I couldn't afford another one and have been making dew. Now, the cloth part (the compartment where the dogs are kept) has worn down (the zipper or seams are not reinforced so it's chewed easily; it's not easy to clean; the mesh pocket in the back tore; the cloth tore by the handlebar (looks like the metal wore it down). I ordered just the cloth part but even that was problematic because the communication was so poor (with the owner). IE: he didn't know the cloth would only fit the newer strollers and then he didn't know the difference between the older and newer strollers (specifically, he didn't know where the screws are at, even though the newer stroller has been around for years); he doesn't answer his phone or return Emails (I wanted to know if the product was shipped to Seattle or if it was still in the Netherlands and he refused to respond, then never shipped the item). Not the ethical service I'd expect from a company operating in the USA (looks like it's manufactured in the Netherlands). Pros: it's pretty, it's lightweight, and it's roomy -but this is easily found in other strollers. It has too many faults: it's advertised as a jogger but you can't jog with it since it's constantly wobbling, which makes it impossible to have a decent run since it's difficult to maneuver; the wheels are often hard to take off and put back on (even with WD-40); the metal reaching the front wheel has a piece that falls out and makes it so the cart won't go (I have to duct tape it so it won't stop the wheel from moving); the brake pushed into the wheel so it was hard to get that wheel off or use the break; the metal gadgets that hold the handlebar and the bar inside can easily fall out; the black rubber on the handlebar wore down fairly quickly. It's also no longer available on Amazon, which is interesting because Amazon will support its customers when they get defective products or dishonored warranties. An alternative stroller, which, in my opinion, is better designed: www.ibiyaya.com (available on their site or through Amazon).
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May 2021 by C T.
Our three small dogs ride comfortably and safely in their DoogyRide Mini with center arm tow and britch adapter. No tip-overs and a lot of compliments from cyclists! Owner and designer, Matthys, is professional and efficient. Thanks for offering a quality product and line of products that are innovative and attractive. Peace!
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May 2021 by Valerie Purdy-Josi
He is a consummate professional and understands customer service very well
