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October 2024 by Nihanth Wagmi Cherukuru
Beautiful showroom with a wide range of products on display.
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August 2024 by J
Pretty overpriced. Not much staff to ask questions to
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July 2024 by Megan Jablonski
Worst customer service experience, please take your business elsewhere.
It's been a nightmare of a journey getting a couch delivered and now we're still stuck with an unsatisfactory resolution.
Couch 1: It was dropped out of the truck by the delivery men. The leg was broken when we opened it up and the rails barely worked. The delivery men told us they would send someone to fix it, but when customer service called they just wanted to swap out the couches. They said it would be much faster (a week vs 4-6 weeks), so we said yes.
Couch 2: Swapped with the first couch. Trundle closure was misaligned and has to be lifted to be full closed, and the fabric wasn't pulled enough, lots of wrinkles on the main seat before we even sat on it.
Couch 3, 4, and 5: Made them open the couches before bringing up to our condo and all had issues where we had to refuse the delivery. The delivery guys agreed and wouldn't even let us take the time to see if we could fix it. #3 had the same rail issue as couch 2, #4 had black (oil?) marks in the middle of the seat, and #5 had dirt.
Every time we were assured they would do a special inspection before sending another for delivery. These never happened. We have now had to have five working days revolve around the schedule for these deliveries. We've had to clear our living room 5 times and make extra room for the couch swap, and we've had to coordinate the delivery with our building management. "White glove delivery" has been complained every time about the weight of the couch and the process of delivering, been uncomfortably rushed, and been combative with the building management.
Now the couch is being discontinued and we're being offered a small amount to keep the damaged couch with no warranty, or we can return it. They said we'll lose the shipping cost if we return, even though they never delivered a non-damaged couch. I also bought matching pillows that were custom order and they said too bad, they won't return those.
On top of all of this, we called the store to follow up and they said since corporate had been in touch, they couldn't really help us out anymore. They really pushed us to buy through the store because they said they could help if anything came up. Apparently, I was supposed to refuse corporate calls when they followed up on the issue, and call the local store myself instead. They said since we engaged with corporate, they now can't help. They also admonished us and said how expensive it is for them to do 5 deliveries, as if we were asking for too much. They told us we had wasted our own work days by scheduling during the week, since I mentioned how they're not respecting our time. It doesn't matter when I scheduled, my work and personal time is valuable and Crate & Barrel is not taking any responsibility for wasting my time.
At this point we're deciding if we stick with the measly discount to just be done with the ordeal and live with a mediocre couch for a couple years, to just throw it out when it will undoubtedly fail due to poor craftsmanship. Our alternative option is to return and live without a couch for a few months while we sort out finding a new one and waiting for 2-4 months to get it delivered. Neither situation is great, thanks Crate & Barrel.
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July 2024 by Rebecca Patterson
This store Is so unfriendly. I came in to purchase expensive pieces and could not even get the proper help. I literally walked out feeling so uncomfortable so invalidated . This is the reason why people shop online instead of going in stores because of customer service like this.
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June 2024 by Chris Coyle
A man like me is very lost in a store like this until we met Elizabeth Maxey. She was such an amazing help to our family. We needed a new couch and she walked us through the entire process start to finish. 10 star service
Thank you!
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March 2024 by Ben Alberts
We had an awful experience at this Crate and Barrel and the manager Jason.We got a duplicate gift as part of our registry (another issue) and brought it to this Crate and Barrel to return. Jason mistakenly returned the gift to the credit card of the gift giver while handing us an empty gift card. A week later when we tried to use the gift card and realized the mistake we were told that there was no way to fix this and that we had no way to get the cash back.
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March 2024 by Carol Brown
Micah went above and beyond for a special made nightstand we had ordered. It took longer than expected with delays. We were unable to fit the nightstand in our vehicle when it was ready for pickup. With no hesitation Micah offered to deliver it…Wow that is a rare gesture nowadays it seems. We are very grateful for Micah and his OUTSTANDING customer service!!! He truly made our day. Thank you Micah ? Carol & Nikki Brown
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February 2024 by Tina Gamero
Don’t bother asking Danielle for any help very demeaning and rude when I asked questions
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February 2024 by kathyrn Palomino
Nice furniture and housewares. Helpful staff
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February 2024 by Tina G
Don’t bother asking Danielle for any help very demeaning and rude when I asked questions
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February 2024 by Crystal Mc
First time at this store. The staff were very friendly and helpful, and the quality for the price of the items I bought was good. I purchased an organic cotton duvet cover, 3 different sized serving bowls and tray. The duvet cover cost around $120 and was very well made, the porcelain tray was from China and the bowls were made in Indonesia, the Chinese made tray had a few tiny blemishes in it, but not enough for me to bother taking it back. I wish they had a store closer to us (Kitsap Peninsula)
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January 2024 by Beau Murphy
Very uncomfortable experience while my fiancé and I were in the store to browse and add items to our wedding registry. While we were shopping one employee had asked us if we needed help with anything. We explained we were just looking around and didn’t need help but if we did we would let them know. As we continued on with scanning and adding items to our registry. We noticed that they were following us around the section of the store we were in. It was subtle at first but after they continued to ask if we needed help as well as following us around and hovering literally less then 10 feet from either of us at any given moment.The weird following and hovering was consistent and continuous for almost 15 minute we literally had to flee to the glassware to get this employee to stop following us. What was suppose to be a fun and memorable evening of talking about our wedding and registry was turned into an anxiety ridden night being followed around and babysat by an employee while we were just trying to have a happy moment as a couple. Honestly don’t know if this weird behavior was because we were queer or if it was because we dressed too cozy casual for their prejudice. It was made very clear by this employee that they believed that we didn’t belong in this store. We will be continuing our shopping online or at a different location. Honestly just do better and have a less prejudice mindset.
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January 2024 by Kevin Longboy
(Ask for gift-wrapping ??)
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January 2024 by Bukle UNALDI
Great place with good prices for the high quality pieces. Clarisse was super helpful and she informed us about each and every product which we really appreciated. She was also very kind and friendly.
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January 2024 by Robert Ob
Great people that helped and wonderful items. Love the furniture and kitchen items
