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August 2024 by **
I was charged $66 to have a dress hemmed. The dress was a long formal dress and I wanted it cut to maxi skirt length. I can't sew but I don't think it should have cost $66 to have 2-4 inches trimmed off a dress. No split, no buttons, no zippers just cut the fabric and hem. I will not be returning. I will not be referring anyone to this location. I feel like I was ripped off ?
Customer service was nice enough, I guess. Wasn't much talking.
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May 2024 by mike lee
Dropped off a suit jacket to shorten the sleeves, as well as suit pants to get hemmed. Very smooth experience, with a quick turn around (~3 business days)
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May 2024 by Micki
I love them and trust this family w my life (and clothes.) They’re always so kind, accommodating, and very fair with their prices.
Highly recommend everyone and anyone to go here for dry cleaning and tailoring ?
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December 2023 by Kelsey Lewin
Great, affordable service for both dry cleaning and tailoring
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November 2023 by D 3
This has been my place for 8 yrs. I would not trust anyone else with my dry cleaning needs and alterations. Always affordable and always done within a few days.
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September 2023 by Cucumberberry
4 stars = enthusiastic reviewAfter Northgate Cleaners, I wasn’t so eager to try another dry cleaner. Additionally, the row of stores Cotton Cleaners & Tailors is in is a little sketch, tbh. But I finally decided I’d stalled long enough. The cleaners was a little small when I walked in. There was a woman with a kindly aspect at a sewing machine to the side of the door and a gentleman hanging clothes further into the store, both working quietly. The woman stopped working shortly after I arrived and went around to the counter. Influenced by the calm atmosphere, I politely showed her my items. A wrinkled silk blouse (I think she gave a little appreciative murmur), an old wool sweater with some long-crusted trace of food on the cuff, and a merino wool sweater I wear to work.Showing her the work sweater, I took a moment to explain that the badge I wore had a rough clip on the side. When I had worn it around my neck the friction had caused some noticeable pilling over the breastbone, and I asked her if there was anything she could do. The woman disappeared briefly and came back with a device in her hand. (It looked a little like a hybrid between a Clarisonic face brush and a men’s electric razor.) She turned on the device and, with my sweater spread on the counter, brushed at the pilling so delicately I couldn’t detect any change at first. After a while I saw just a little of the pilling come away, and the woman checked with me to see if this met with my satisfaction. I was quite excited (truthfully, the pilling that had developed on my sweaters had been bothering me like a toothache) and responded in the affirmative. I gave my name and number, was informed I could pick up the clothing in less than a week and would pay at that time.Circumstances caused me to pick up my clothing a day late, but I was eager to see how they turned out. Everything was clean and pressed, and my work sweater was smooth like new. Altogether, I paid $28, and quite happily. I’ve taken more clothes there and will pick them up in a few days.Drop-off and pickup are easy, the people at the store (though I guess I’ve only interacted with one person so far) are attentive and pleasant, the atmosphere is calm and cozy, and the price is affordable. I really like this place!
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July 2023 by House of Breaking Glass
This place couldn’t clean, leather or wool for me. Totally dissatisfied
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February 2023 by David Johnston
The owner is always very helpful and friendly. Alterations are well done and reasonable. We have gone there for many years.Services: Alterations
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January 2023 by Rishu Harpavat
Great experience here, all my items were ready on the scheduled day and everything was cleaned well. It's a little pricey but they're super nice and did a great job, so totally worth it.
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January 2023 by Kevin J. Cox
Done when promised and cheaper than anyone else.Service: Organic dry cleaning
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October 2022 by Pilar zambrano
They gave me the product to me as I left it, there is no change. I ask for my money back but she was just upset
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July 2022 by Bre Bell
Been going here for 15+years...the friendliest people ever!
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February 2022 by Doug M.
I have used Cotton Cleaners a few times over the years: preserving a wedding dress, getting some overcoats and sleeping bags cleaned, etc. This small mom-and-pop business has always been reliable for me, and with a reasonable price. Definitely recommend.
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December 2021 by maria zambrano
They gave me the product to me as I left it, there is no change. I ask for my money back but she was just upset
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August 2021 by B K
Wonderful family owned business. They have performed many alterations over the years for my family. We have never had a single problem.Service: Alterations
