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November 2023 by Boykin Spaniel
The front desk staff have nasty attitudes along with very poor customer service skills. In fact all pretend Black customers do not exist and refuse providing assistance. The staff behaves passive-aggressiveky and automatically places any Black person who asserts themselves to the end of the queue before telling them, "We're full today. Can you come back another time?". Such open hostility towards Black customers displays blatant racism.
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November 2023 by Teri Harte
Really pleased with the process from start to finish. Seen for a CDL/DOT exam. I was greeted friendly and checked in promptly. Told there was an hour wait, but as soon as I finished the electronic medical history info. my name was called! In/out within an hour and ten minutes, certificate in hand.
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November 2023 by Natalie Brandon
I arrived for pre-employment drug screening. My employer had already sent in the order but the receptionists told me they delete their emails after 24 hours so they didn’t have it. This seems to violate all known document retention policies I am aware of for medical/legal documents. I then had to waste everyone’s time dragging up the email on my little smartphone which is difficult for me to see and then I had to spend another 10 minutes on my phone entering in all of my personal information for the visit. This should’ve been provided to me before I arrived (when my employer first sent in the order) so I could’ve completed the info on my computer. Terribly inefficient systems and unhelpful and unfriendly reception staff. The testing technician was pleasant and professional, but overall, avoid this clinic if you can - they seem to have sketchy practices when it cones to handling confidential information.
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November 2023 by Belen Bonilla
My visit to the center was smooth and professional. The staff was courteous and efficient, making the process stress-free. I appreciated the cleanliness and privacy of the facility. If you need drug testing services, I would recommend this center for their professionalism and quick service.
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November 2023 by Lin Crawford
Had to do an employee drug test. It was very nice because I didn’t have to get an appointment and walked in same day. In/out quickly
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October 2023 by Dan Millar
provider walked into the exam room said something about blood pressure then never took mine.The intake form and the medical history that had to be done on the phone is stupid. There is no reason the patient can't do this admin work the day before the visit on a computer rather than a cell phone. Generally a screwed up experience.
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September 2023 by Jeremy Fredricks
My experience here is similar to some of the other reviewers'.I came in on a Monday at around 2 PM for a preemployment drug test. They don't allow you to schedule these appointments at this location, so you just have to walk in. I was quoted a 30-45 minute wait and ended up waiting about 70 minutes.I can't give a good estimate about what the typical wait time is because I don't know their staffing situation, but there were only 5 other pateints in the waiting room when I got in. In that waiting time, I saw the staff turn away a couple of people who came in because they only offered certain types of physicals and services. So I recommend calling ahead to make sure you can get your medical issue evaluated.The drug test took about 3 minutes. While the staff person helping me fulfilled her professional duties, she was pretty curt and unhelpful with answering simple questions. I don't come into medical establishments for the service, but it was off-putting. Other staff were professional and courteous, so your experience will probably vary with who you have to interact with.I can't guarantee that other urgent cares in the area will be better, but I'd recommend trying to avoid this place if possible. I truly hope this was just an off day for the staff, because no one deserves to work in a place that makes them so bitter and unkind.
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September 2023 by Abraham Neklaxc
Absolutely disgraceful behavior and attitude by Dr Jonathan M.Front desk and other assistance were nice. But speaking of Jonathan! please just stay away from this rude guy.Asked for female physician, says they don’t have them we decided to have it from male which is him since emergency pain. Few minutes later he came with rude attitude and says ow I don’t feel comfortable touching the patient now. Seriously!
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September 2023 by Megan
I know concentra is known for being slow but I’ve been here over 3 hrs for a physical and drug screen for work. I got here shortly after they opened too bc I know it takes forever. Took over 2 hours to get it all done but I’ve been waiting almost an hour to get my copy of the paperwork. Apparently they can’t email it either. Concentra sucks.Asked the front desk how much longer it’ll be and was told “I forgot to ask.” This place is a joke.
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August 2023 by Donna Ryan
A Doctor walks in and does absolutely NOTHING and decides my toe is just fine and tell me to ice it and take ibuprofen! This place is a joke! They cannot do X-rays or MRI or anything REAL to illuminate the possibility of a real injury so they must like just guessing by using their special X-ray vision?! SERIOUSLY!!! What a joke! GO ANYWHERE ELSE BUT HERE! They deserve ZERO stars!
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August 2023 by Jeff Lundberg
I was forced to take an observed UA in front of a female employee. If the roles were reversed i seriously doubt they would send a man in to observe a female patient! I felt like i had no choice and was forced into this situation. The absolute most uncomfortable situation of my life hands down. Five days later and I’m still shook from the experience. Hope it doesn’t happen to anyone else.
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August 2023 by Herb Bergamini
Very helpful and supportive and efficient.From my initial phone contact to discuss options for getting the right paperwork and DOT physical to the actual visit, everyone was very professional, knowledgeable and respectful.
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August 2023 by Kevin R.
Had to wait for hour for them to see I do not have TB, lady at the front told me I had to wait then asked me to just come up to the front so she could verify it herself... could've done that and saved me over an hour.
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July 2023 by Ilona
I showed up for a vaccine without an appointment. Check in was very efficient, and received the shot after a short wait. Very professional environment with great care!
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July 2023 by Erika Schroeder
After I checked in for a quick urine test I was not given any information about how long I would have to wait. After waiting 30 minutes I went to check in and informed them I would need to leave in the next 20 minutes and then my test was done fairly quickly. The tech who did the test was efficient and gave straightforward instructions. It would be better if patients could make appointments for occupational tests.