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October 2023 by Ron and Deejah Sherman-Peterson
Chuck's Auto Repair was able to take our car the same day we called about a problem and also did the semiannual servicing we requested. They did a thorough inspection and explained very clearly everything they recommended and the pricing. They stayed within the estimate and had our car back to us quickly - in Monday and out on Wednesday. We have been taking our cars there for decades, starting when Chuck Peters, the original owner, was there. The new owner and staff have continued Chuck's tradition of fast, friendly, reliable service. We highly recommend them.Services: Electrical repair
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October 2023 by Dabney Mitchell
As a first-time customer I was treated like a regular. My initial estimate was received promptly and so was the service. These guys really did me a huge favor, resulting in a new and dedicated customer.Much appreciation and gratefulness!
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October 2023 by JOSHUA WORSHAM
Hands down the most thorough, thoughtful and personable staff I have ever encountered. They made sure every last inch of my vehicle was checked over to ensure my safety and the longevity of my vehicle. The staff is a cut above all others… funny, personable, amazing customer service. Every shop in this city can take a page from their book and strive to maybe come close. 5-Stars isn’t even close enough to what they deserve.Service: General repairs & maintenance
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October 2023 by egrimnes
I have been bringing both of my vehicles to Chuck's now for a few years and could not be any more pleased with the services their. I have a truck with almost 400,000 miles on it that still runs like a champ thanks in part because of the wonderful care they take in assuring the safety of my vehicle.
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September 2023 by Dabney M.
As a first-time customer I was treated like a regular. My initial estimate was received promptly and so was the service. These guys really did me a huge favor, resulting in a new and dedicated customer.Much appreciation and gratefulness!
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September 2023 by Sebastian Cox
These guys saved me! I had a tire blow and then my jack broke causing my car to fall when i was trying to get the spare on. I called trying to get some help and the man I spoke to got me in contact with a tow truck driver. After getting the car to them, they were able to do a full inspection and get me back on the road on the same day. I really really appreciate how kind and helpful they were!
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August 2023 by Jessica Gonzalez
I had a fantastic experience at Chuck's Auto Repair! They truly went above and beyond to fix my car promptly and efficiently. I was amazed by their quick turnaround time and the quality of their work.Not only did they handle the repairs with utmost professionalism, but the customer service I received was exceptional. Extra shoutout to Eric! The staff was friendly, knowledgeable, and took the time to explain everything to me in a way that I could understand.I highly recommend Chuck's Auto Repair for anyone in need of reliable automotive services. Thank you for your outstanding work and outstanding service!
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August 2023 by Jack Remick
Owen Grimm and the crew at Chuck's Auto Repair are a good and thorough group. I've been a client for years with several cars--VW, Subaru and Ford Focus. Each time the work is done with care and on time. I have checked each kind of service done at Chuck's, not just the latest one. All satisfactory.Services: Auto battery replacement
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June 2023 by Brendan Vartan
Chucks Auto Repair went above and beyond not only with quality work, but to my surprise, they got everything that needed to be done with very quick turn-around. Our total bill was less than the estimate given because a couple of issues turned out to be easy fixes upon inspection. They could have said anything to charge a higher rate, so I was very impressed with their honesty and will absolutely make the drive to Seattle if I ever need work done on my car again. Thank you to all involved for a great experience and a special shoutout to Eric who was amazing (very clear and friendly communication) from start to finish!
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June 2023 by Joshua Walters
Even though I ended up opting to total my vehicle, these folks were completely honest, remarkably flexible, and an easy recommendation for anyone who wants a clear look at what's up with your ride. It's hard to find good mechanics, but if I had decided to keep my car, I wouldn't have taken it anywhere else.Service: Vehicle Inspection
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May 2023 by Nathan Andrews
I had mistakenly thought I was due for a transmission fluid service and scheduled that last week. Chuck's excellent mechanics performed a routine check and reminded me that I was not due for that service for a few thousand miles. Appreciated their attention to detail and keeping me (not always the most organized person) up to date on what my car needs to keep going for the long haul. They've always taken care of us!
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May 2023 by Olivia Zimmerman
TLDR; Please do not pay the “fees” expense on your invoice.When you review the online portal’s estimate of work, each service is listed with a base price, the estimated tax, and the combined price of the two. Tax can be a shocker in the end, so that’s nice to have it accounted for at the outset.Except that when you move on to the next screen, it hides all of the individual services and brings you to the final price. The final price will be the cost of their work plus a single line item labeled “fees,” calculated together to give you a subtotal. Tax is applied to give you the grand total. The catch is, the fees are just the estimated tax given initially with each individual service. So the final price Chucks is charging is actually: work + tax (relabeled as fees)= subtotal; subtotal + tax = final total. So that subtotal round of taxes fees is just an extra charge for them to passively collect, and since the numbers it’s pulled from were already on the bill, it’s designed to not stand out. Weirdly enough, after I called and specifically noted this, the fees given via the online and physical invoice were reduced to $0.00, and I no longer was on the line for those fake taxes turned fees.I elected to decline the $1,782.39 (that number accounting for just one round of tax) of recommended services that arose out of the courtesy inspection. I have an older, high mileage car, but after reviewing the list recommended services, the majority felt like weak, quota-matching suggestions. I do have to give some level of kudos for the audacity to recommend a casual $1700 of work. After declining and when I went to get my car, they let me know it’s doing pretty good overall. The service I took my car in for was something I could get handled at any chain name mechanic. I wanted to head to a smaller local business instead. I would encourage folks to go elsewhere. I’m genuinely thrown by the amount of positive experiences given here.The mechanics/staff I spoke to were very kind. When I expressed frustration and was definitely overly curt with my tone, they were consistently very patient in speaking to me. The turn around time was very quick and they got me into the shop quickly as well. For me, this was not enough to negate what I felt was an overcharge of my service, the ickiness of the double tax fake fee, or the intensity of the money grab for additional work.
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May 2023 by Olivia Z.
TLDR; Please do not pay the "fees" expense on your invoice.When you review the online portal's estimate of work, each service is listed with a base price, the estimated tax, and the combined price of the two. Tax can be a shocker in the end, so that's nice to have it accounted for at the outset.Except that when you move on to the next screen, it hides all of the individual services and brings you to the final price. The final price will be the cost of their work plus a single line item labeled "fees," calculated together to give you a subtotal. Tax is applied to give you the grand total. The catch is, the fees are just the estimated tax given initially with each individual service. So the final price Chucks is charging is actually: work + tax (relabeled as fees)= subtotal; subtotal + tax = final total. So that subtotal round of taxes fees is just an extra charge for them to passively collect, and since the numbers it's pulled from were already on the bill, it's designed to not stand out. Weirdly enough, after I called and specifically noted this, the fees given via the online and physical invoice were reduced to $0.00, and I no longer was on the line for those fake taxes turned fees.I elected to decline the $1,782.39 (that number accounting for just one round of tax) of recommended services that arose out of the courtesy inspection. I have an older, high mileage car, but after reviewing the list recommended services, the majority felt like weak, quota-matching suggestions. I do have to give some level of kudos for the audacity to recommend a casual $1700 of work. After declining and when I went to get my car, they let me know it's doing pretty good overall. The service I took my car in for was something I could get handled at any chain name mechanic. I wanted to head to a smaller local business instead. I would encourage folks to go elsewhere. I'm genuinely thrown by the amount of positive experiences given here.The mechanics/staff I spoke to were very kind. When I expressed frustration and was definitely overly curt with my tone, they were consistently very patient in speaking to me. The turn around time was very quick and they got me into the shop quickly as well. For me, this was not enough to negate what I felt was an overcharge of my service, the ickiness of the double tax fake fee, or the intensity of the money grab for additional work.
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April 2023 by Tim Studlack
We've been using Chuck's for three years for service on our cars. They are always thorough and accurate with their estimates. When they promise a time for the car to be completed, they are always on time and the repairs are done satisfactorily. We feel we get great value for our car repair dollars at this business.Services: Steering & suspension repair
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April 2023 by Jack Noe
I've been taking my 2018 Elantra to Chuck's for all its regular maintenance and oil changes. They're always professional and easy to work with, and I've never felt upsold or pressured to do any maintenance. They're an honest shop and one I would recommend to anybody looking for quick, easy, car maintenance from a knowledgeable group of car enthusiasts and mechanics.Services: General repairs & maintenance
