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March 2024 by Juntae Kim
Please avoid their service at all cost.I was waiting their towing service via Statefarm for 2 hours and never showed upKeep lying and lying about their ETA and truck never show up.Why did you take the job from Statefarm if you don’t have any capability?Close your business and never do any service againI missed the work and missed my appointment that I was waiting for 2monthsThanks for wasting my time
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March 2024 by Jun Peng
AVOID THIS COMPANY IF YOU CAN. My insurance State Farm dispatched my towing request to them. During the call, they said they would be there in 25 min but it turned out to be 70 min. When arrived, they told me that they can’t tow my car from the parking garage because it needs more work comparing to towing a car on the street and the insurance company won’t pay for the extra labor costs. They tried to jump start the car but failed. I already had someone to try it the day before and that’s the reason I need a towing service. If they can’t tow a car from parking garage, they should decline the towing request so I can have someone else capable of doing the work to come. I made it clearly in my request to insurance company as well as the call with this towing company that my car is in a parking garage with clearance of 6ft 8in. I considered this to be unprofessionally rude.
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March 2024 by Michelle P
A big THANK YOU to Jessica for sacrifing her time to help my family and I. I was in a big car accident yesterday (not my fault) and my SUV was towed to their lot. With it being Sunday, the lot was closed. I'm coming from BC, Canada enroute to Portland, OR. My personal belongings, especially my family's medication, were left in my SUV. She sacrificed her time to come to the lot and let me gather my belongings. Thank you Jessica, we appreciate your time and kindness.
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March 2024 by Hailey Goins
This company is used by Progressive for Roadside Assistance. Beware of using them for a simple jumpstart. I had requested Roadside service and they sent this company out to assist with getting the vehicle towed to Toyota since my car wouldn’t start. Turns out my battery had died and when the driver arrived he asked if I had tried to jump the car and I let him know I hadn’t. He asked if he could which i agreed to. Once Toyota received the car they tried jump staring it with no success. Upon a diagnostic test they found the car had been jumpstart backwards. This ended up costing me an extra $1,200 to replace fuses and circuits. Jump stating a car should be basic 101 knowledge for any towing company.
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February 2024 by Vaishali Kushwaha
i used travelers insurance to call roadside assistance and cheap towing came very quickly. my car was stuck in mud and they did a great job assessing the situation and towing the car with car as to not damage my car or the cars next to me. would recommend!
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February 2024 by Rogue Fox
I had called this place the previous day to schedule a 6:00am appointment. I called at 6:11 because they were late, which is to sometimes expected as they're a tow company and things happen and was told they ran into some issues and would be about another 30 minutes. I called at 7:10, an hour later, and no one answered. My appointment was for 7, vehicle was late into the shop and had to wait longer for it to get completed. Definitely NOT recommended.
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January 2024 by Mark Zhao
They ditched my vehicle in the middle of the street because they "got a call from the dispatcher".
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January 2024 by Hayhay perryman
the women on the phone told me I can call back when I’m ready for a tow after I got the amount but ignore my calls when she finna answer said that she couldn’t help me in a very nasty attitude would not recommend
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December 2023 by Hieu Nguyen
I called State Farm roadside assistance for a towing service and got connected with Cheap Towing right away. The estimate arrive time was 60-90 mins, SP called me while he was on his way and arrived in 20 mins after they confirm the tow. Very helpful, kind, and efficient. He was able to jump start my car and I ended up not needing a tow. Thanks SP!
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December 2023 by Brian Fioca
SP was really helpful and took special care of my i3.
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December 2023 by Hanzhang Cui
Sp did a good job. He went just in time and did pulled out my car very careful. No damage at all. I was very appreciate for his job! I recommend Cheap Towing when you need help!
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December 2023 by Sophia Blondiau
Great service! Told me they would be there in 30-40 he got there in $25. My truck was stuck on a steep hill and I couldn’t get it to start because the gas moved. They got me up the hill to level ground for $135. Other people were charging well over $200 for moving a truck literally 10 ft. He was also very nice and friendly! 10/10
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December 2023 by Kiara Patterson
SP was awesome and really supported me during an unexpected moment! Greatly appreciate his hard work, steadfastness, and kindness! Thank you
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December 2023 by Katrina A.
I don't usually post a review but we have had 2 services with cheap towing and they are really reliable. the drivers are really helpful and accommodating. we were one of those hyundai car victims and it has been really frustrating for us but their services made it easy for us to do the transfer of vehicle.
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November 2023 by Melissa Lopez
Fast and friendly service was locked of my car at 4:30 am and they came by 5:00 am. Took the technician maybe 2 minutes to open up my door. Thanks for responding so quickly and opening my car so fast. Most definitely recommend. Great communication skills.
