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June 2024 by Joseph Uzoma
Hello Chase, while I've enjoyed my walk in experience so far, I would say your online banking platform is so basic and lacks very important details. For example, the first thing I should see after logging in is my Name and other personal details, but the page is so drab with little info. I was trying to see if i could do a screenshot of my transactions so that I could use in place of a bank statemnent for school application, but of what use is a transaction without a name????
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June 2024 by 33 Phan Thao
Helpful and friendly staff
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April 2024 by Karin Luvaas
My rating is for the helpfulness of the employees. Karla, Genesis, and Phuc were all very friendly and knowledgeable!
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July 2023 by Dakota Aviador
The lady by the front door was very nice and helpful with helping me reopen an old account from 2015. I will say the heat at this location was cranked a bit high though.
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July 2023 by Rebecca Dunn
David and Cindy went above and beyond to help me with my banking needs. Banking needs aren’t always opening a new account/cut and dry, so it was extremely refreshing to have people know exactly what they were talking about and provide services seamlessly. Thank you, David and Cindy.
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July 2023 by Daniel D. Akerele
Nice staff
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July 2023 by Ermian Wei
I came here with the hope to get my question answered, but I do sense a lack a willingness to explain things. I was also made feeling stupid every time I ask a question. I was rushed through reading the contracts. Though I do appreciate being told where to sign, please don’t tell me to keep scrolling while I am reading. I did get the help I need, but this is a terrible experience. Lack of respect is what I feel es like a lot of commented before.
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April 2023 by Dakota Smith
The lady by the front door was very nice and helpful with helping me reopen an old account from 2015. I will say the heat at this location was cranked a bit high though.
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March 2023 by 董竹语
I really appreciate Wendy, the teller, as an international student with no credit history, it was really difficult to apply for a credit card. I appreciate Wendy's patience in helping me follow up and finally my credit card was successfully approved.
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November 2022 by Rebecca Calloway
David and Cindy went above and beyond to help me with my banking needs. Banking needs aren’t always opening a new account/cut and dry, so it was extremely refreshing to have people know exactly what they were talking about and provide services seamlessly. Thank you, David and Cindy.
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April 2022 by Erik M (Shorty)
Sign on door says they are open until 6pm. They close at 4pm and haven't updated the hours on their door.
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February 2022 by Monique Hill
The branch manager at this Chase location has poor customer service skills! I went into this branch on Friday January 22, 2022 to inquire why my check- which was a $500 advance from my tax preparer was not available to me. I was questioned scrupulously and the manger acted as if my check was not legit. I didn’t appreciate the accusatory tone in his voice and I left the bank in tears and with my issue still unresolved.That following Saturday, I deposited another check from my insurance company (my bike was stolen). I encountered the same bank manager and he was rude and dismissive. I called Chase on Monday January 25, 2022 to inquire about those funds and was told they would be available today January 25, 2022. However, when I went to check my account this morning it says there is also a hold on this check as well.I am very frustrated and upset that I will not have access to my money until over a week from now. I am considering no longer being a client at Chase because of this. I have banked with Chase for several years and have never encouraged an issue like this.
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December 2021 by Yoshi
Came in a bit before closing. Gentleman with a nice suit helped me with some documents. In and out in five minutes. Great customer service.
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December 2021 by Marianne A.
Great, efficient service! I stopped by here the other day and the bankers were all very friendly and ready to help. I was able to talk with Carlos and he helped me with everything I needed. He needed to call the Chase line for bankers. He had to wait on hold for a while since then line was busy, but I was able to leave and receive a call once he got the information I needed. Additionally, he offered to help me understand my benefits and how to add my card to Apple Pay. This was something I was planning to do already and he made the process so efficient and easy. Overall, the customer service here was great and made my errands quick and easy.
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September 2020 by Tianyi Li
Lack of respect
