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April 2024 by Ekaterina Sukhanova
I didn't like the way I was treated in the store today (4/10/2024). I was shopping for a Vitamin C serum, but the lady didn't try to help me identify the right product for me. She could have asked me what I am looking for, but instead she moved her attention to other customers in a rude way telling me abruptly she needs to help another customer. At least you don't need to be rude.
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January 2024 by Frankie Valenti
Will never go here again. Very young black woman employee absolutely did not listen, basically talked to herself in long ridiculously complicated monologues. You know the type of person who intentionally speaks in the most complicated way they can, because they think it makes them sound smart? Even though they're not really saying anything, just using a lot of big marketing-speak words that companies made up? Pre-programmed robot incapable of human rapport. Yeah, the worst. Cut me off, argued with me, contradicted me on my own knowledge of my own skin, and didn't even seem to register she was losing her audience as I slowly backed away. Kept pummeling me with this totally insensible monologue all the way out the door. It honestly seemed like she was high on some kind of upper. I tried to get help from other staff who acted blasé about helping and then passed me back to her! Even though they weren't helping anyone and the store was basically empty! Save your sanity and walk over to Sephora, there's a reason they're crowded!PS, I will not be emailing you, blue mercury, you need to retrain or replace your employees based on the feedback, I am not part of your next steps.
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November 2023 by Zoe keller
Me and my friend went in to the Blue Mercury in the University Village recently. We are teenagers and were looking for gift ideas for our mothers. Not only were we met with disapproving stares but we felt judged the entire time. It is because of this we aborted our mission and left, present-less. We will be taking our business over to Sephora where we can be met with the respect and care we deserve. ?
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July 2023 by Borim Cruz
I live in Olympia and we don’t have a Bluemercury here. I usually use their website to place orders. Also, It was my first time visiting a store and made an consulting appointment. The lady who helped me was very friendly and professional. I really enjoyed my mini skincare service. I purchased one of the items she recommended and she got me a free sample which is nice. My trip to Seattle was worth it. Thanks :)
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February 2023 by DELIA P NOCE
Amazing stuff. Look for Analise. She is a sweetheart and amazing at answering any questions you may have. Thank you for my wonderful candle smells like a dream❤️
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January 2023 by Delia Patricia
Amazing stuff. Look for Analise. She is a sweetheart and amazing at answering any questions you may have. Thank you for my wonderful candle smells like a dream❤️
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May 2022 by Nancy J.
I love this store and everyone in it. They are excellent at both customer service and product knowledge. I hope their spa opens again soon as my eyebrows never looked better than when I had them done here.
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October 2021 by Sierra Clouse
Amazing selection and staff. My new favorite fragrance & skincare shop!
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October 2021 by Kelly Luo
The staff were really helpful and found me the masks / other products I was looking for! Great location as well. Super convenient.
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September 2021 by Erin L.
I LOVE THIS PLACE. They have all the hard to find brands (R+Co, Skinceuticals, IS Clinical, Lafco) and they are one of the only store who have stock right now. Always friendly help.
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September 2021 by Jamie R.
This is my absolute go to store for all skin products. The products they carry are the best skin care products in the world. Everything they sell is clean and dermatologist tested and reviewed. The staff is super knowledgeable, helpful and supportive!
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August 2021 by S
The employee i encountered was very argumentative and unprofessional. When i asked for her name she refused to give it, citing her right to privacy. I was only asking because i wanted to tell the manager what had happened. I asked to have the manager call me, she refused. This woman was very large, dark hair, and dark glasses. Hopefully, that is enough information for the manager.
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July 2021 by K N
Poor customer service.
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July 2021 by Marisol Gs
I was looking for the summer Bundle ? they didn’t have it any more, and it was posted couple days (2) before I went there. I could still order it at the front desk but I would preferred to wait
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June 2021 by Cameron Foster
Love this store! The staff is always super friendly, helpful, and knowledgeable. They always present different options for you to test and are cognizant if you are on a budget. The products are all amazing.
