-
November 2023 by Damaris Zipperer
If you are in the Seattle area - just don’t. Save yourself the heartache and go with someone else. The service from this company was outrageously bad. We planned a move with them across the country over two months in advance, signed a contract for four movers, two of whom should’ve been bellhop trained packers.Long story short- moving day came, and no one showed except the truck. The resulting patch-up job basically meant that the driver himself had to pack the truck (and eventually with a non-bellhop packer and his brother, who the subcontractor company eventually called in as a last resort) - for a total team of THREE - no trained lead packers present whatsoever. A number of high value items were broken, for which we WERE NOT reimbursed. We lost thousands (we estimate ~$3000) of dollars and went through so much unnecessary stress. We worked with the company, and although they expressed “concern” - we received little actual compensation.Save your time and money. Go with ANYONE else.
-
November 2023 by Saint-Jean Devereux
My movers Asan and Isa were punctual, took care with my belongings and did a great job fitting everything into my storage unit.
-
October 2023 by SMG
Bellhop is a great service! I would recommend them to anyone. My move team at Winglock Logistics (Seattle) were excellent. They made my move simple and easy. They were professional, friendly, and courteous.
-
October 2023 by Gazi Rakibul Islam
My recent experience with Bellhop Movers in Seattle was absolutely fantastic. From the moment I booked their services, I knew I was in good hands. The team arrived punctually and demonstrated remarkable professionalism throughout the entire process. They handled my belongings with the utmost care, ensuring everything was secure and protected. What truly impressed me was their efficiency; they turned what could have been a stressful day into a smooth and hassle-free move. I wholeheartedly recommend Bellhop Movers to anyone seeking an outstanding moving experience. They exceeded my expectations, and I am genuinely grateful for their exceptional service.
-
September 2023 by Rs Rajib
My recent experience with Bellhop Movers in Seattle was absolutely fantastic. From the moment I booked their services, I knew I was in good hands. The team arrived punctually and demonstrated remarkable professionalism throughout the entire process. They handled my belongings with the utmost care, ensuring everything was secure and protected. What truly impressed me was their efficiency; they turned what could have been a stressful day into a smooth and hassle-free move. I wholeheartedly recommend Bellhop Movers to anyone seeking an outstanding moving experience. They exceeded my expectations, and I am genuinely grateful for their exceptional service.
-
September 2023 by Jennie Harrington
I first used bellhop for my move last year and had a pretty good experience so it was an easy decision to use them again when it came time to move this year. This move has been the worst I’ve ever experienced and I’ve moved quite a few times.When the team arrived they didn’t seem to know anything about bellhop or its processes. I showed them the QR code they were supposed to scan to start my move and they had no idea what to do with it and didn’t end up scanning it at all. The team of 3 were polite but not exactly professional. In the past, as part of the deal of having a truck driver, he stayed down with the truck to make sure nothing was messed with. No one did that this time. One of the gentlemen was on the phone for over and hour while he wrapped and rewrapped my things very slowly. Again, they were nice but were not fast or efficient at all. It took them over 3 hours to empty my one bedroom apartment when they were supposed to do the whole move in 4.They then asked to take a lunch break, which I agreed to since they promised I wouldn’t be charged for that time but it has showed up on my account.They insisted on taking apart my dinning room table to move it and completely broke it in the process. It is unusable and I have to replace it. There are 2 other pieces of furniture that are broken and a piece of artwork that is missing. I can only assume it broke in the truck and they didn’t want to bring it up for me to see. Unfortunately I didn’t notice it was missing for a few days.Additionally it has been a slow and infuriating process to be reimbursed for my damage claims. I am only receiving $70. The broken table alone cost $370. No one has been quick to respond and they are not concerned with the cost of repair or replacement.It took 7 hours to move me 10 minutes down the road. The previous year it took 4 to move me 45 minutes away. I am still waiting to hear if I will be charged for the extra time.Moving is stressful to begin with and this experience only added to that.
-
September 2023 by Luke Glaser
Do not fall for this scam of a "company". Absolutely terrible experience. Movers were two hours late, went until 2am, were completely unprofessional in every sense, and did not even complete our move. We had to hire a second set of movers because they couldn't finish the job. Nothing but stress, anguish, and horrific lack of service. Many apologies from them but absolutely nothing done to make this right. Two weeks later and we are still upset. Literally too many complaints to fit in this review.
-
August 2023 by Brenna Glaser
I first used Bellhop to unload our truck about 2 years ago and had a good experience. But my experience this past weekend has been nothing but stressful.The movers arrived 2 hours after the arrival window of an hour. There was a miscommunication about the type of place (I found out that they were told a 1 bedroom apartment, and we have a 3 bedroom house with a full garage gym and patio furniture) and the full extent of what we needed done (load a truck, drive to new place at 50 miles away, and unload). The quote severely underestimated the actual time it took for the movers to load everything and for the drive. I was quoted for 4 hours, but it actually took them 9 hours - and they didn't even get all of our items in that time. The icing on the cake was that the items that were left were the bulkiest and heaviest things (including but not limited to: chest freezers, work out benches, patio furniture, bed frames, dining room table, outdoor BBQ grille, weights, etc) and couldn't be moved in a standard van/jeep with 1 person (we have no childcare so we only have 1 person able to move things at a time, hence the hiring of movers). We had to hire another moving company to come out within 2 days of the original move date, which was the last day of our lease. Bellhop couldn't get anyone else there until almost a week after the original move date which would be after our lease was up, and took almost an entire day for them to check on this and to tell me that they couldn't fulfill our move completely in the time needed. The hours of waiting, being on the phone, trying to find (and pay) another moving company, and taking an entire day out of my work week to manage something that should have been completed over the weekend, and not impacted my work, has been stressful and costly to us. Nonetheless, I (and my family) have been without our real beds for an extra 3 days.The second set of movers were on time, in time and on budget, and very efficient. They even moved the items in our destination house because we needed the help. The first set of movers were running so behind we had them put everything in the garage so they didn't waste any more time than they already did, in addition to it being 1:00AM with a sleeping child and dogs that were barking.The three young men who did show up eventually were kind and sincere. But they were not efficient or fast. During the actual move, they spent a lot of time rewrapping everything we had already wrapped, and were not efficient with packing or time. One of our boxes of decor had fallen and broken some items (which of course they aren't liable for because the items weren't properly packed in the box, because its seasonal decor). In addition, they hadn't accounted for driving to full distance I had put in my dashboard, so had to stop for gas, and drove slowly. They showed up 45 minutes after we arrived at the destination. Of course we were charged for that time too.Bellhop has also done nothing so far in terms of support to make me feel like the slew of issues were being taken care of, either during the calls, or after. I have been on hold with people on support for long amounts of time, once for over 45 min which was during our wait for the movers, when Bellhop couldn't get ahold of the movers and couldn't find a replacement. The second was over an hour and a half hold which was the day after, when I was trying to get them to send a second truck and team to finish the job, which they couldn't do. I was told I would get called back and never did, multiple times. My "case" has been sent to escalations and was told I would be contacted within 24-48 hrs which has yet to happen, even though it's been 2 days. I have no confidence that my billing issues will be dealt with in a timely and fair manner.What was supposed to be a day of excitement, and celebration of moving into our dream house became a disastrous nightmare, full of stress and anger due to miscommunication and poor management from Bellhop and their 3rd party movers.
-
July 2023 by Jessica Mandell
Luke and his team were great! On time communication, hardworking, fun, and helpful. Made the whole moving process much easier! Would definitely use them again.
-
July 2023 by Sarah L
Total nightmare. The company overcharged my credit card and I am still trying to get the extra charges reversed. The 206 local number takes you to a national call center, not a Seattle office. The movers were booked the minimum 2 hours, but it was a small job so they were done in an hour. Yet 2 weeks after the move an extra charge for extra time showed up on my credit card. I learned the movers recorded they were there for 3 hours, 2 hours longer than they actually were, and Bellhop just charged my credit card the extra time without contacting me and so far have not reversed the charges. I have put in two requests through the call center to have the local office contact me and so far no one has.
-
June 2023 by Elena S.
Friendly advice: go with a local mover who is endorsed by your community and skip this low-level service. This company was recommended by the apartment building we're moving into, but we should have read the reviews first.We ended up canceling our order because it was taking forever to assign movers to our order, and so the 48 hours cancelation policy passed, not to mention that their fees for changing or canceling an order are higher than more reliable movers. Why pay an intermediary who takes several days to book a service on your behalf when you can do it yourself much faster and better?
-
May 2023 by Christina Wegner
Run, do not walk, away from Bellhop as quickly as you can. Booking Bellhop means you’ll be stranded the morning of your move with half as many movers as you need, a completely apathetic and unhelpful Bellhop support team, and be stuck booking a second set of movers on your own.I booked four movers through Bellhop and they sent two.I called and they told me there was supposed to be a third but “they didn’t show up”. They said they would refund me for that third mover, but ignored my repeated point that I paid for four movers and got two, so I should only pay for two movers.They said they would try to book additional movers for me before I needed to vacate my apartment, then ghosted me entirely.Then they charged me full price - the original quote for four movers. When I called to ask why, the support agent put me on hold for 5 minutes “to listen to the recording”, told me it was my fault they never got back to me because “I was unresponsive to their calls” (they never called), and said “someone should call me back in 24-48 hours.There’s a reason the only positive reviews of this company are from 2+ years ago - they laid off all their staff and are running on a skeleton crew who don’t care about customers.Find anyone else to do your move.
-
May 2023 by Anne B.
I hired bellhop movers, even though they were more expensive than local companies, because I wanted a stress free reliable move. Their booking process involved a detailed account of large furniture that needed to be moved as well as the size of the homes. they recommended 2 movers and 3 hours to complete the job. Unfortunately, when the movers arrived they indicated they would not have enough room in the truck for all of my furniture. they also did not have time to make 2 trips to get all of my things.they also needed me to disassemble my bed, which I would have gladly done prior to them arriving had I known this would be necessary- but doing it in the spot and while the meter was running was incredibly stressful. in the end they were not able to move 3 bookcases in my office, my dining room table/chairs, or 2 more cabinets from my bedroom as well as a bunch of small items. they also charged me $200 more than I was quoted despite not finishing the job. I ended up having to pay another moving company to come 2 days later to finish the job which costed me $1000 on top of what I paid bellhop. bellhop customer service offered to reimburse me a tiny amount of money but then stopped responding to me so in the end I got nothing in terms of an apology, acknowledgment of how must stress the situation caused me, or any kind of refund. and, I've not even brought up the things that were broken in the move - (drawer pulls broken off my dresser, bed frame broken/cracked, fabric on sofa seem pulled apart)Do NOT hire bellhop.
-
May 2023 by J M.
BELLHOP IS TRASH!!!!Any convenience of online reservations and illusion of legitimate business from the website is not worth the aggravation of dealing with them. You're better off paying a little extra for a Mom and Pop shop to help you move.1) I reserved movers and a truck for a Saturday move to storage. After 1 hour past the start time I called Bellhop to ask where my movers and truck were at which time I was told they cancelled. While this is inconvenient and frustrating no one is accountable making it even more frustrating. Bellhop customer service contracts out the move to independent contractors releasing them from liability and accountability. I was transferred to a supervisor that guaranteed a 20% discount and a team to show up on Tuesday. 2) The team on Tuesday showed up 2 and half hrs late after I informed them that the storage facility was going to close soon. They rushed the move and left boxes, defeating the purpose of paying movers.3) I was then charged the full amount without the discount.4) The frustration continued after I called them the following week asking about a refund and why I was charged the full amount. Essentially because they were unable to locate the movers, independent contractors, they were unable to verify the hours worked so they charged me the full amount. So I asked them to escalate a ticket to request a refund.5) 4 days later I had not heard back, called again and was told someone closed my ticket. They couldn't explain why and said they'd open another ticket without any kind of guarantee it won't be closed again. Since they work east coast hours, supervisors aren't available for escalations past 2pm PDT.5) I understand things happen, but from beginning to near end this company has demonstrated MONUMENTAL INCOMPETENCE AND TOTAL LACK OF OWNERSHIP AND ACCOUNTABILITY.I have never been so disappointed by a service and felt compelled to warn anyone that reads reviews and looking for movers, you are better off going elsewhere, because this company doesn't care about customer service, it's a numbers game. VERY DISAPPOINTING!!!
-
May 2023 by Parsa Shams
Buyers beware. They will cancel your order last minute and have no sense of accountability. I was called by somebody named Zeus 3 hours before my scheduled move and they told me that my order was canceled.
