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June 2024 by Joshua Lozensky
Met with Linda to get a debit card, who was very kind, gave me succinct useful info about how to earn more money with my accounts while it printed.
Even more impressive, there were some BIPOC customers who had set up a new account at the auromated kiosk and were about to leave but she made sure to talk to them to find out if any of the three were already a member so she could get them a referral bonus. One already was, so thanks to her efforts the existing member and the new member got $100 each, the group walked out with $200 more than they came in with thanks to her. Not many banks/CUs fight to give you more money so thank you Linda ^.^
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June 2024 by Ren
The service is always satisfactory
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May 2024 by Jay “Janna Lee Plancich” Hamilton
Read the update at the bottom of this review from me, not BECU's.
Went in today to conduct business on an account. I wore my keffiyeh in and I was a bit surprised that the employee seemed visibly nervous (still kind but obvious they were nervous) and I was a bit taken aback to see my Enhanced Washington State DL be put under the uv light- I've never had that happen before, especially since Washington passed stricter restrictions on IDs and I got mine updated. I've worked in banking for years, I'm familiar with OFAC and the Islamophobia that entrenches the risk management side of credit union land and bank land, so I know it was correlated, whether it was intentional or not. I've been a member for years, and I'm a white person who got treated pretty obviously different via little things such as questioning my ID for wearing a scarf and not supporting children being killed. If I get treated like that, I'm worried about how that treatment escalates when it comes to folks who may come in wearing keffiyehs that don't share my skin color. I urge y'all to do some trainings with your staff regarding Islamophobia and the microaggressions that can come from it. This is not directed at the worker but at BECU as a whole.
Update: Despite in their response saying they'd reach out to me after I submitted my contact info to them (which I did promptly), I have been left on read by BECU. A further clarification, I worked at a local credit union that had a viral situation involving Islamophobia occur, and it was big news in banking and credit union land. I know what I'm talking about when it comes to Islamophobia being entrenched in compliance and risk management/banking. So disappointed in BECU for condoning these microaggressions and not stepping up to say they'll train their staff on the harms of Islamophobia. Don't be sorry to me, the white person, be sorry to all of your Middle Eastern members and employees. I could easily go to tiktok and be louder about this, but I'm choosing to approach this in good faith. Until BECU can stand up for our Middle Eastern members and neighbors, apology unaccepted. Focus on what you can do to help stop these biases instead of placating the white person (me).
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May 2024 by Alex Hughan
I had a positive experience today when visiting this BECU location. I worked with Golbon, who quickly helped me complete a number of tasks. Customer service, like that provided by Golbon, is the reason I bank with BECU and recommend their services to others. Thanks Golbon and thanks BECU!
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December 2023 by Trevalyan Cipriano
Experienced member service personnel to provide assistance is exceptional but rare - 1 out of 39 calls! This reflects poor management and leadership.Poor Call Center member service; majority of the representative is not polite, pushy and forceful - not friendly at all.Member service most of the time does not comprehend what is asked and repeatedly asked what members was asking. Basic attention is lacking!Sending out letters to threaten members to close their accounts, without first examining how poorly trained member service personnel, is absolutely inappropriate and unacceptable.Member service representatives chose to address members without pronouncing their names correctly is a major offense! Especially when account record indicated how the members wish to be addressed to avoid rudely offending members by mispronouncing their name(s), member service is negligent to not notice this notation!Call Center personnel may be new, their customer service skills relevant to BECU is reflected in their training and continuous improvement despite having reported to supervisors unaccepted rudeness to be forcefully demanding of members to speak the way they want.Call Center personnel hang up on members is the worst of all, especially when the hung up members were not called back immediately.As the Call Center personnel look for what was asked by the members, silence on an extended time without a word of what was happening can easily mitigated by stating what is happening would be necessary!Long unnecessary pronouncement of legalities and policies on any and all simple questions can be saved to relieve members of the unnecessary time spent on the phone; especially, when members have already been holding for a while.These aforementioned poor member service has improved very little but not improved much, over the past decade of my membership!
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October 2023 by Ana Carpenter
Great customer service from Denise!
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July 2023 by Matthew Thompson
We recently worked with Mary W. (Mortgage Advisor) on a first time home buyer loan, she was wonderful to work with. She was on top of everything, made sure we felt comfortable with the process and ensured all our questions we're answered and was always very responsive. We also visited the Cap Hill branch to set up our joint BECU account and had a wonderful experience there as well. just oWe'll be recommending BECU for sure!
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June 2023 by Eric Franzen
Very friendly and helpful staff. Never a long wait.
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April 2023 by R F.
Last year it was easy to download financial information to do income taxes. This year it is the venerable nightmare. The web site has been alternated considerably and frankly it is a mess. We suspect the tech people haven't a clue about finance, what is needed to download etc. We have IRS taxes to file, yes it is late, but BECU is causing us to do a paper and pencil analysis. It is BECU Management's job to make sure the web site is working properly. Can't even download into common financial software. Of course we all know, the top management (aka the one per-centers) don't give a rats. They all have high priced accountants. But for the rest of us (the peasants) it's a do it yourself project. Days ago we recognized the site was a mess, so we filed IRS extensions on April 15th. Hey! Maybe top management will volunteer their personal accountants (of course Pro Bono) to do everyone's' taxes. As much chance of the that as willing Lotto. Oh! I forgot, it is great weather & you are all on the golf courses.
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December 2022 by Sean W.
I wanted to leave (evil) Wells Fargo to bank at a place that better aligns with my values. So, I switched my checking account to them a few months ago. BECU works well for very basic things. But, if you want to do anything more complicated, like transferring money to another bank, is a nightmare. This type of thing is so easy at Wells Fargo or any of the online banks. I plan to close my account with BECU and return to Wells Fargo. As much as my values align to BECU, they don't yet have a user-friendly, FUNCTIONAL bank for anyone with even slightly complex banking needs. So disappointed.
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November 2022 by Brian Kim
I came here to finalize a car loan and it took 2 hours and 30 minutes. I wasn’t told what was going on the whole time and had to sit there wondering why it was taking so long to print a simple check. The last time I finalized a car loan it took 15 minutes at the south lake union branch, so go there instead
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November 2022 by Aaron Dona (Kayosiv)
The customer service has been kind, competent, and helpful. The nightmare of dealing with other banks is solved in 10-15 minutes every time at BECU.
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October 2022 by Kulpreet Singh
The staff is not helping useless staff people are sitting and they work some another job on there computer
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August 2022 by Amy B.
BECU has a very hard time selling itself as an actual bank that a person might want to do business with, unless you are sub 18 and want a free account from your grandparents. I, unfortunately, decided to leave that monolithic travesty called Chase, and go to a smaller, friendlier credit union. It IS that, but it seriously lacks in anything from this century. I was just told that in order to link my business accounts for access and ease of transfer, I would have to download a piece of paper off their website (separate web page than my account in online banking), download, print, fill out, and send back a form in order to do this. It will take a minimum of 3 weeks because my form then has to go into a queue that is manually handled in the order it was received. "And that takes about three weeks." However, if I don't want all that hassle of printing out a form and such, there is an e-form, but it is taking 6 weeks to process. Laughable. Banking sucks. I hope the whole banking institution crumbles. They all sort of suck. BECU tries, but they make it hard to get to, make you schedule an appointment and if you are 10 minutes late, they cancel it and make you come back another day. Grrr. Maybe it is just time to cancel this whole d*** paradigm and get back to just living. Punchline: No fees, but they can't get into this century.
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June 2022 by Kemi Oconnor
First of all… I love love love this credit union. One of the atms didn’t work properly and copied my check twice and revoked it. Becu quickly took care of it. That’s literally the only issue I’ve ever had in three years with this credit union. The customer service is a win. The lady who helped me was amazing and sweet and understanding and handled it conveniently quick. I apreciate it cuz I really wanted to enjoy pride and now I can because I have my money returned quickly from a fraud claim and the check issue that happened. Within three days my money was returned to my account and the lady personally called me back to let me know it was returned. Win for becu. Thanks so much for finally being a trustworthy bank. I got screwed over by Wells Fargo
