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December 2023 by Debra Aguilar
Tellers are kind and helpful. Never had a problem here.
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October 2023 by Felicia B
The clerk made a bank error that cost my parents money. Tried phoning over 50 times trying to rectify the situation. Made an appointment that no employee showed up to. The bank kept the money and the staff tried to collude to cover their error. The staff are so unprofessional. If I could give it a negative star I would.
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August 2023 by Jeff Wicks
Don't even try calling this location with any questions. You can call right when they open and you'll still get a message that everyone is assisting other customers and never get ahold of anyone. When you go in, be prepared for a long line and to be told you could have just called in for what you're doing and saved a trip to the bank.
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August 2023 by Nazia Rehman
Lovely experience with Thanh thuy, she’s have good skill of customer services, I appreciate it.
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October 2022 by Meron Kelelew
I went to this branch to make a withdrawal and I forgot my debit card the women over the counter was so mean and rude to me, I went to the manger to get some help one lady came and told me that they’re short with staffing really I wish I have a job like that oh BTW we’re short we can’t see you today☺️ so I can’t see the manager but she gave me to options which is ok I did what exactly she told me to do and I went to the different person over the counter however the previous women keep telling the other guys he can’t do it and I have to wait even if she has a customer with her. I tried to close my account and get my money but they told me they don’t accept walking!
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April 2022 by Ilham Nasir
Evelin p godinez helped me and my dad open a business account she is amazing. She is very friendly and she is great on what she does. Thank you so much!
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February 2022 by Dale Nuce
Been going around circles with them at this branch, and they still do not care about customer safety, used to be you entered on the north side and exited the south end. now people enter and exit north side walking next to each other...no social distancing at all. And when you look at the response below you can tell they are not reading this at all. They will ask me to go to social media where I was just ignored. Yes this is home for Covid.
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February 2022 by Deloris Jackson
I refuse to come to this location anymore they do not protect the customers, no social distancing people exit and have to walk right next to you, management does not care about my concerns, just ignored me.
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January 2022 by Mahomed Osman
Stay away this is the worst branch, I have ever seen, Long line, worst customer service. Home of the covid 19
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December 2021 by Cloud nine
This is the place to go if you would like Covid-19, just try standing in the business line and count how many people walk right next to you exiting the building....they protect themselves but do not care about the customers.
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November 2021 by Des Moines Way Self Storage Manager
Hours, they seem to be changing and yet when I and others show up to your front doors there is no signage telling us of changes. You went from a Google Business listing showing Tuesday/Wednesday a week ago and then after the last time I checked to closures now being Thursday/Friday.What is it, or better yet, when?Are you closing down this branch, do you have staffing issues, do I need to go over to the South Center Mall location from now on. So many questions yet no one to answer them as I might show up on Monday and your hours might have changed yet again.Paul
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September 2021 by Josiah Webster
Worst bank period. They have zero interest in helping you get access to YOUR money and act as though you are inconveniencing them with your business. Go to BECU.
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September 2021 by Kurt Salvatori
Terrible service only two tellers at most and you wait 25 min to get to one. Ugh!
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August 2021 by susan smith
This is the worst bank I have ever been to. Long lines and usually will take almost 30 minutes to complete a transaction at the teller. During their busy hours which is around lunch time, there are only 2 tellers available.
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July 2021 by Michelle Marquez
In person they are helpful but why doesn’t anybody answer the phone?!! Or at least have a voicemail so they can call back like a normal business.
