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February 2024 by Seattle Tonics
I was opened a new account with Miss Sukai Gomez. She was so nice and nice chatting with her. I like to go back to her if I have any Problems. Good Jobs
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February 2024 by Nobil Altaa
Sometimes need to wait. Nice inside with the new renovation.
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January 2024 by 98 APPLIANCE HVAC REPAIR
Wasted 40 min to find out I need to wait at another line… horrible service
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January 2024 by Snow Lion
Have little smile and saying thank you goes a long way in customer services industry. Employees at this bank has no smile and the teller have no smile nor says thank you after providing service which very sad and not a pleasant service. Hope this changes and management will educate the employees of importance of customer service. Bank of America Northgate mall Seattle
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September 2023 by Akram Hiba
Nice friendly staff
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August 2023 by Elan Baharie
Lobby hours are different than posted hours online. It might be useful to customers in the future to keep the doors open to the posted hours.It's not like you have to clean the grill and mop the floors. Try to stay open at least close the amount of hours every other business does.
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April 2023 by Mariah Bitter
No one likes to wait in line. It's frustrating, but I can honestly say it's worth the wait. It's hard to find a bank with actual human beings these days--Tellers, Bankers, and even Managers. The employees here are so kind and understanding. They've gone the extra mile to help me out in difficult situations; handling it with nothing but grace. Their interpersonal skills are immaculate and they've never disappointed me in their ability to problem solve. Wonderful people. This is my Go-To Branch and considering the excellent customer service I don't see that changing anytime soon.
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March 2023 by Lucy Loja
No one likes to wait in line. It's frustrating, but I can honestly say it's worth the wait. It's hard to find a bank with actual human beings these days--Tellers, Bankers, and even Managers. The employees here are so kind and understanding. They've gone the extra mile to help me out in difficult situations; handling it with nothing but grace. Their interpersonal skills are immaculate and they've never disappointed me in their ability to problem solve. Wonderful people. This is my Go-To Branch and considering the excellent customer service I don't see that changing anytime soon.
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February 2023 by Maria D.
Bank of america close my account when it should it be my son.. they told everything was good to go.. lady mansion again the account that it goes close realizing it was my account that she closed. Finally she had fixed it. Later that day tried to used my debit and didn't work my account was telling me I didn't have a debit card. I call BOA again explain my situation the lady expedite a debit with no pin in it or never mansion i need it a new one.. today I visited 4 BOA last one couldn't re-issue a pin that takes 5 min waited in line and to tell me was an hour wait.. thanks Bank of America
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January 2023 by ghramdin
There was only one teller and about eight people in line. When someone asked another staff member about it she simply replied she did not know who was working the counter. I feel bad for the tellers can other bankers not help them out? This is a company account but if it were up to me I would switch banks as I experience this at almost every location.
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January 2023 by Greta Ramdin
There was only one teller and about eight people in line. When someone asked another staff member about it she simply replied she did not know who was working the counter. I feel bad for the tellers can other bankers not help them out? This is a company account but if it were up to me I would switch banks as I experience this at almost every location.
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December 2022 by Alex Griggs
I already hate banks because no one ever actually cares but I especially hate Bank of America because they don’t treat you like a human but I especially hate this Bank of America because during their peak business hours (I checked google analytics) they had a line of 20 people and had 1 of the only 2 tellers leave their post to go do something else.People are walking out. The line is getting very anxious and people are talking aggressively about it. It’s a Friday at 1:30 and no one is working.I’m only here to close up some business with this bank and I’m being violently reminded of why I’m leaving this bank.Going to get better customer service from the mattress I stuff my money into now.
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September 2022 by Sarah Yoffe
One person on the counter at BUSINESS CLIENTS SECTION. So the bank understands it’s important to have a separate window for business clients. This is midday on Tuesday (11:45am), prime business time and one solitary person is working the counter. A second person came around the corner and asked questions, then disappeared again. I needed a receipt for a deposit and had to wait 22 minutes even though I was third in line.
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August 2022 by Steffan Grace
Always slow, understaffed and undertrained. This place seriously needs a new manager and some corporate interventionThey even ask me to make appointments days in advance for services other branches do right away
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June 2022 by Omar D.
Long wait lines on Saturdays every single week. If you know your the only location open on Saturdays why don't you staff accordingly. Very disappointed.
