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August 2024 by blossomcells
I recently went to this dispensary. I like being ready with a list of the products I want to buy. I'm not a very talkative person (and tbh get social anxiety), so I just like to be in and out quickly.
I showed the cashier pictures of the products I wanted, which I had saved from their website. The cashier questioned whether I was buying for other people. I assured that I was buying for myself, but they insisted that it seemed like I was buying for someone else and told me that I cannot be buying for other people.
I totally understand being cautious, but their demeanor made me feel accused. Having to defend myself and explain multiple times that I was indeed buying products for myself left me feeling very uncomfortable.
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August 2024 by Ian Gustafson
I’ve been to this dispensary as a regular for a while. I walked in today and for some reason they couldn’t find my account and instead of trying to figure out why my account wasn’t there or offering to create a new one, the cashier asked me why I was lying to them. I’ve frequented this store and spent thousands of dollars here. All of my reward points gone without warning and I’m treated like utter ****. Worst customer service ever, 0/10 would not recommend.
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June 2024 by Bitty Smalls
Zero Stars go to this unethical business. They have "lost" all of my points. (I had over 1000 Points) This is the second time this has happened and they refuse to resolve even though employees take my phone number and promise to have a manager call me to resolve.
The first time it happened, they blamed it on the vendor software that is used to track your points. The manager at that time would only offer me 1/2 of my points back which was around 750, when it should have been double that. The second time it happened, they had zero explanation, only took my number and promised a manager would be calling me, but that hasn't happened.
I've been a long time customer since they opened in Wallingford, but I will never shop here again. Slim Shady runs this shop. Stay away from scam businesses like this one. As a long time customer, I was sympathetic to them as a local business as they have been broken into multiple times, however after finding out how they treat long time customers and how they scam them out of accumulated points, I am actually now cheering on the criminals that steal from American Mary Wallingford. They deserve all the bad karma they generate.
*Update* As you can see below, Tony is telling me that "if I want to reach out" and then leaves his email. Tony, not only do you have my phone #, but you also have my email address. YOU should be REACHING OUT TO ME. Why haven't you contacted me to resolve Tony? Because you have zero interest in fixing this issue. If you want me as a customer again, you're going to need to do a little bit of work. Until then, I stand by this 100% accurate review of American Mary Wallingford. The Worst.
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May 2024 by Lela Snow
Tony a huge thank you to you!!! The spot has is great the people working there polite kind and have awesome customers service price are good too well worth it you should try it out too ?
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April 2024 by Cameron Morris
Great customer service and selection!
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March 2024 by Bahhh Willams
Men if I was the owner I really Consider looking into my employee how you guys are open can't answer the phone it's ringing somebody hangout up I'm calling like 6 times just to see if you guys have product now I hade to drive there just to see if you guys had the product didn't even have it horrible Customer service
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February 2024 by Majken Burns
I have been going to American Mary for several years now, and it’s the only shop I go to. The staff is always very kind and they know what they are talking about. I have a couple chronic health issues, and have used weed to help with pain. The staff at American Mary always knows the best strain for me for what I am dealing with. I trust this place, and the staff!
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February 2024 by Tim Jackson
Don't you guys close 11pm on Sunday I'm calling then you guys just hanging up poor Customer service If you guys are not open until eleven why not update the times on google map smh
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December 2023 by Cheryl Altschuler
Good customer service, patient. Parking nearby sometimes tough to find parking when super busy, friendly staff.
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December 2023 by Hiram Hill
Informated.friendlyy. good service.
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December 2023 by Benjamin
I might of clicked the wrong name but this place definitely is on my top 3 favorite places in town to go to. They have a really good selection of weed, the people are all really nice, sweet deals every time I go in. Thank you!
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November 2023 by Nick Wilcox
Service was excellent everything was perfect thank you
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November 2023 by Chris
Very friendly staff and cute puppies nextdoor
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November 2023 by The Izzy and Lauren Show
Horrible experience, rude workers, I would not recommend going here. I have been going here for the past year and have an account, and only today was I rejected.
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November 2023 by Izzy Ehmig
Horrible experience, I’ve been going here for about a year now and was rejected service today.
