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November 2023 by Yvonne Williams
This is a great Credit Union. If you want to bank that has a human touch then this is the place for you. I've been with them for over 35 years (Alaska USA CU).
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September 2023 by D Garner
Put a block on my card and left me stranded at the casino, claiming my information didn't match up...true dirt bags..do not bank here, they will continually block your card and text to ask if it's you making the purchase..when you text yes, they still leave it blocked and ask you a bunch of questions about your account...this time two different operators claimed I gave them the wrong information. They refused to even tell what I answered wrong...stranded in tacoma...with $11.00 to my name and $3,800 in my account...
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August 2023 by Kelly Brookbank
This place is a joke. They sent my checks to an address I had 5 years ago!Now saying my account is safe? I don't have the checks, they don't have the checks so someone else does? Pretty unorganized. Can't fix stupid!ADDITION! Now, this new bank. The ATM has regular issues so I went inside to get my cash. They couldn't do it! A bank that has MY money but has no money! This is a ridiculous institution
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July 2023 by LexiorJeff McKay
In order to wire money to Nairobi we had to open an account at Verity Credit Union.Not very global!
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February 2023 by Michael F. Menaglia
Very friendly and knowledgeable, good one on one service...I like that!
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January 2023 by Naomi Mittet
A big thank you to Eric who has worked at this location and a few others, he is so friendly and I always enjoy chatting with him. The manager has also been great!
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December 2022 by N Mittet
A big thank you to Eric who has worked at this location and a few others, he is so friendly and I always enjoy chatting with him. The manager has also been great!
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December 2022 by MARY KRAVITZ
Been with Alaska USA since probably in the early70’s. Been very happy with them. I go to the branch at the QFC on Northgate way and Roosevelt. The staff there have been extremely helpful and very friendly. Will stay with them as long as I possibly can. It will take a bulldozer to make me change banks. Even then I’ll only go kicking and screaming. Thanks everyone for all your loyalty and service. Mary K. Seattle Wa.
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November 2022 by True Love
The service was quick and the banker answered all my questions without any problem.All in all my experiences have been wonderful I just wished they open on Saturday's
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October 2022 by jackn2222
I came in with my wife on 10/18/2022 and was help by Barbara Su. Ms. Su was very professional and knowledgeable. But the reason for my rating and writing this review is the kindness and generosity she show to her customers.Thank you Alaskan USA Credit Union for having someone like Ms. Su to represent your company.SincerelyJack & Suling Zhong
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June 2022 by Godfrey Tuckfield
Good people friendly service
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April 2022 by Lord Duke Adler
Kelsey is OUTSTANDING, went above and beyond to assist with my unusual business situation. I had a lot of cash to deposit in Bank of the West, but their ATM door was broke and I had to sleep on it when the market opened at 6:30 am Monday PST. Kelsey deposited my cash before noon, PRINTED a NEW DEBIT CARD, CALLED to ACTIVATE it, then handed it to me, asked if I needed anything else, then helped the dude behind me like a Boss. Now I have a lot of money to invest in Stocks today before market close and a New Card to take the spouse to dinner with the profits! Alaska USA is Gangsta.....And the neighborhood has a river walk to the light rail, Seattle is wild.....*Reply-Reply; OMG, you're all fantastic. I financed a car through you in Arizona a few years ago, then sold it for more than I originally paid this year! You guys rock more than Jagger. We made enough profit to take the family on a 6th Bday vacation in Boston (on Alaska Air)! Sorry that I no longer have a monthly loan with you, but I will keep giving you money for the families savings if you're cool with it. You do a terrific job of taking care of customers needs!
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April 2022 by Duuk Duud
Kelsey is OUTSTANDING, went above and beyond to assist with my unusual business situation. I had a lot of cash to deposit in Bank of the West, but their ATM door was broke and I had to sleep on it when the market opened at 6:30 am Monday PST. Kelsey deposited my cash before noon, PRINTED a NEW DEBIT CARD, CALLED to ACTIVATE it, then handed it to me, asked if I needed anything else, then helped the dude behind me like a Boss. Now I have a lot of money to invest in Stocks today before market close and a New Card to take the spouse to dinner with the profits! Alaska USA is Gangsta.....And the neighborhood has a river walk to the light rail, Seattle is wild.....*Reply-Reply; OMG, you're all fantastic. I financed a car through you in Arizona a few years ago, then sold it for more than I originally paid this year! You guys rock more than Jagger. We made enough profit to take the family on a 6th Bday vacation in Boston (on Alaska Air)! Sorry that I no longer have a monthly loan with you, but I will keep giving you money for the families savings if you're cool with it. You do a terrific job of taking care of customers needs!
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May 2021 by Michael B.
I have a car loan and savings account with Alaska USA Federal Credit Union. So I decided to go online to apply for a new car loan since it states if you're already a member you will get an answer faster. Well, that's a complete b******** After applying online, I didn't hear one word back from them. So I called just to be placed on hold for two whole hours! So I hung up and called one of the branches just to be told they couldn't help me. I will never use this crappy credit union ever again!!!!!! I have lots of money and perfect credit! I will give BECU my business!! Good riddance Alaska USA Federal Credit Union you suck!!!!!!!!!!!!!!!!!
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August 2020 by Jake S.
Go to the Northgate location. Ask for Teiu? Apologies for the spelling, Pronounced "Tao". Shockingly competent. I was there to open an account with an out of state check and an expired license but I had the paperwork showing I had applied through the DMV. All due to the Virus. She explained in 30 seconds what the process was, and true to her word, 15 minutes later I was out the door. Everything she said, she did. Everything she promised, turned out to be true. While she was helping me, she accepted a fedex delivery and answered questions for two other people. So if you want to open a credit union account? Go here, Ask for Her, you will not be disappointed, you will be encouraged.