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November 2023 by Christina H.
Found these guys by accident and necessity. Had a car shipped up from out of state and got off the truck completely disabled despite having every part replaced by various mechanics in the state it came from before being shipped. Had a couple mobile mechanics in Seattle come but it kept breaking down. Finally just got my car towed to the nearest place and I'm glad it was Ace! They send photos of everything that's wrong, and rank it from how urgent it is. They really put their all into their work and are sooo friendly.I called into one other two places before Ace and was met with rude customer service so it is nice to have mechanics that don't talk down to you or try to upsell you just because you're a woman which is the experience im used to. I 100% love these guys at Ace.
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November 2023 by Francisco Kulyckyj
Had a great experience at Ace Auto, staff was knowledgeable and friendly throughout the entire experience. They went above and beyond to help diagnose and solve my car issues, definitely coming back whenever I need car work done!
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November 2023 by Evan
The guys are real angels here. I was up in Seattle for a trip when I needed a replacement on real short notice and they went out of their way to get it done even faster, "so I could get back to enjoying my stay." They did NOT need to do that but they did, completely out of kindness. Brilliant workServices: Tires
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October 2023 by CHELSKO
100/10 WOULD RECOMMEND!!!I recently had the pleasure of visiting Ace, and I can't say enough good things about them. From start to finish, their service was exceptional.First and foremost, their honesty truly stands out. They provided a thorough assessment of my vehicle's needs and gave me a clear breakdown of the necessary repairs. There were no hidden costs or surprises, and they only recommended what was genuinely required.The speed at which they handled the repairs was remarkable. They not only completed the work in record time, but they also communicated with me throughout the process. Their level of transparency and fast communication was a breath of fresh air in the auto industry.What really set this shop apart was their commitment to going above and beyond. They didn't just fix the issues I came in for; they also conducted a complimentary check of other vital components.I can't recommend Ace enough. Their honesty, speed, and dedication to exceeding customer expectations make them a five-star establishment in my book. If you want a shop that truly cares about your vehicle and your peace of mind, look no further!
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September 2023 by Sandra Allen
I have a 2003 Jeep Grand Cherokee that had many issues since it hadn’t been serviced in a long time. I found Ace, because they were recommended by someone who did not fix Jeeps.I checked out other places, but no one had as many high ratings and they did not disappoint. They assessed the issues quickly, gave me a reasonable estimate and completed the work well ahead of the original estimates.The staff is respectful, efficient and helpful. Great company and great service.Services: Air & cabin filter replacement
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September 2023 by Leo
Friendly and helpful staff, quick and professional service. They helped me replace 4 tires and aligned my steering. I was in and out in one day. I’ll definitely come for service again!
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September 2023 by Joe Hecker
Most of the front end of my 15 year old Buick was in need of repair after driving through a pot hole the size of Crater Lake. Ace did a great job in two days (they needed to order parts). It wasn't cheap, but it drives like a new car now, so it was worth it. They communicated clearly every step of the way (including photos). The whole process was well documented and transparent, which made me feel comfortable with the repairs.
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August 2023 by K. René Krein
Prompt, clear, kind communication. Gave me an accurate estimate and options before starting work. Finished an emergency job quickly (two flat tires and front end alignment) and were friendly and responsive when I came in to pick my car up. I would absolutely recommend them! :)Services: Tires
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August 2023 by Cameron Weiss
Had an overall great experience with Ace Auto. Brought in a 2012 RAV4, they were able to fix the AC, as well as do some maintenance on the car. They were communicative and open around price and urgency of repairs. The front desk workers were very knowledgeable on the repairs being done, while also being very friendly and easy to talk to. Had such a good experience that I brought in my 2018 Subaru crosstrek the same week, and had the same experience again with oil change as well as due maintenance on the car (60k mile mark).Knowledgeable, up front, and personable. Reasonable schedule (not crazy backed up) and got things done quickly (all within a day for both cars and numerous repairs). Would recommend to friends family and the community. Thanks Ace.
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July 2023 by Rebecca Williams
I brought my car in for alignment (expecting more) after a poor experience at a different place. They inspected everything and found my front and rear axle beams were bent. They did/offered multiple things to cut costs for me and also told me it would be ready in 3 days due to having to order a part. It was ready in 1.5!! I am truly impressed and everyone I talked to there was so polite and professional. I highly recommend bringing your car here!
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July 2023 by Christina Sonora
Amazing little gem of a place! They send photos of everything and a complete online summary of things to do with your car and priority level! They got my car up and running after 4 other mechanics around Seattle weren’t able to! Super friendly customer service. I’ll definitely be returning if needed!Services: Transmission
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July 2023 by Jonathan Colwell
Just returned from a 7700 mile road trip across North America and back with zero issues. Glad I had Ace change the Oil and run a trip check so I could be confident setting out on my journey. I just had to keep filling the tank.
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July 2023 by Jillian Dalton
Cannot say enough about how incredible the service is here. This team goes above and beyond to help. Our car went out 30 minutes outside of Seattle and after we towed it to Ace, we found out it was totaled. They were extremely generous, honest, patient and kind. We will continue to do our auto services here! Look at all the other reviews and these amazing reviews.Services: Electrical repair
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May 2023 by Leslee Baggette
ACE AUTO REPAIR & TIRE PROS on Lake City Way are second to none. We have a lifted 2014 Jeep Wrangler that was originally scheduled for a wheel alignment being we purchased tires elsewhere. After 2 weeks and at our actual install appointment "they" the other tire place, not naming names [don't by tires from Costco!!!!] said they couldn't install oversized, yet they knew they were oversized when we purchased.ANYWAY I digress..... I called ACE and they were absolute rockstars, not only did the same tires only cost $12 more all together, they were able to extend my original alignment appointment and install at the same time, even with a packed schedule. They are super cool and you customer driven.Oh yeah.... and they came in under estimate even knowing upfront the lift coins increase or even double the alignment cost. I was prepared to pay more but was pleasantly surprised to pay less.They are my new go to auto shop. Thanks a million guys. See you next month.Service: Tires
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May 2023 by Claire Smith
Could not be more impressed if I tried!!! the entire team from first calling to get an appointment to even checking in a few days later was OUTSTANDING. As a woman that knows only the basics about cars, I felt seen and I felt respected. Staff were all super friendly, made sure I understood everything they were saying and took my concerns seriously. They didn't charge me for anything I did not need to, even though they could have. I really loved their diagnostic report they emailed me as well, made me aware of future things to look for. dropped car off in the morning and picked it up that night. I will not be going anywhere else, especially since it is so close to my residents. Prices were more than fair for the work done as well.10/5 stars, you have a customer for life.Services: Steering & suspension repair
