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August 2023 by smita shete
This location is so shady… I came by during office hours and they were randomly closed with a sign up. Later in the week I called and made sure they were open and open till six and then when I showed up at 5:30 they were closed with nobody in sight. I would recommend a different location since they aren’t truthful and randomly close early or in the middle of the day.
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March 2023 by Vin Flo
Very speedy process to get my international driver permit. Didn't have the application filled out but was able to complete it there. Helpful staff.
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January 2023 by Matt Reichert
Last Saturday night while driving back from North Seattle we hit something in the slush that sliced through a tire and bent the rim of one of our wheels. We called AAA and were told it would be a 90 min wait. After 2 hours of waiting in the cold we got a text that there was no towing service available in our area, they were looking for an alternative. We called and were informed to check back at 8am. Ubered home, left the car illegally parked.Next morning contacted AAA, we’re given the 90 min wait time, headed back to the car. No news after 90 min, we called AAA, here’s some of what we heard:-there’s a weather advisory, check back after the weather clears (does AAA only tow in sunny weather?)-only handling emergencies at the moment (tried to argue that disabled car parked illegally in frozen temps is emergency, no luck).We contacted a local towing service, they took care of our car quickly.When I complained to AAA, the response was ‘I’m sorry you had trouble using our service’. What service?!? Customer service was terrible, towing service non-existent when we needed it. Something has gone terribly wrong at AAA Washington. This was the first time we called AAA in an emergency, and will be the last.
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January 2023 by Gilbert A.
Does not have clear exclusions listed on app. Be mindful. Would not honor towing request.
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October 2022 by James Herr
AAA is a hot pile of garbage. You will pay more for AAA than you would paying for the service yourself. You will wait HOURS for a tow truck after they tell you it will only be an hour. Then when you call to figure out what's going on, the sevice agent will be exceedingly rude, obnoxious, and not care at all about trying to screw over customers.Avoid every product this scam of a company offers, including their insurance. A company of liars and frauds.
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August 2022 by Roger W.
Horrible!!!. It has been less than two weeks. My daughter and I was waiting 9 hours on the freeway because we couldn't get her screws off her car. As suuuUCKS!!!!!!!
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April 2022 by Tim Adams
Love the fact that you can join and And use their services the same day.
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April 2022 by Noah Sebourn
I’m on the side of the road and have been for over 2 hrs. Your app didn’t work I waited over an a Hr after being told 46 min. You lied. Your staff treated me horrible and your service left me terrified in what I can only say is a complete lack of respect for me. I paid. I expected to be treated with some sense of care but no. I am still waiting. Shame on you for your Faulty app and shame on you for your staff of people whom can’t take responsibility for their inability to do their job. I need you and you completely left me
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January 2022 by C.J. Collier
Great to work with. Well worth the annual dues every year. Thank you for your support!
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September 2021 by Quad Franklin
AAA is the absolute worst service I've had to ever experience. Not one but three times has this company completely dropped the ball. As I'm typing this I'm currently on hold and have been for 25 min.
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September 2021 by Steven
NO IDP service! One of the Google reviews says this branch issued international driving permit and the owner replied to that review. HOWEEVER, it turned out they don't. I had to call 9 times and no one answers the phone.
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August 2021 by Mike- E
Starter went, quick and easy tow!
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August 2021 by Bat Rambo
Great service and people
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March 2021 by anonymous 69
AAA has been jumping a dead battery that won't hold a charge and taking it out of my service calls (I thought AAA service offered unlimited jump starts, lady on the phone says they don't after we used 3 of them!) The guy said to "run it for 40 minutes". Found out that it won't start again and bought a replacement battery and now they won't put it in. I'm an elderly disabled female and now that AAA won't help me and used up 3/4 of my service calls on this I feel I no longer need AAA. I will be canceling...
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December 2020 by edelweiss s.
All Covid19 pandemic precautions followed, super fast response to my 'locked out of car' 5:30 a.m. plea. AAA Voice msg recommended online or App for fast response. True to their word, fast courteous Noah got me back into my car within the hour! I had my ID ready, so he was finished in under a minute. note, "Alert: AAA is requesting that members arrange their own rides if your breakdown results in a tow to create social distancing and protect the health of our Emergency Road Service technicians and you. We thank you for your assistance with this matter."
