-
January 2024 by Shubham Saxena
Well Organized. Timely quick shuttles. Helpful and responsive staff.A bit confusing if you are going to pick up by yourself and not using the shuttle.
-
January 2024 by Becky Calaway
We used Avis car rental for our Christmas visit in Lake Stevens. The process was simple and quick, the staff friendly and professional. Our vehicle was a Dodge Charger, in excellent condition except for the passenger seat belt, which was worn to the point it was almost impossible to use. Other than that, we were happy with the vehicle. Will definitely use them again for our vacation this year.
-
December 2023 by Morgan
Best place to rent a car by far. You take the shuttle to the rental place and after we filled out our paper we were told to go downstairs. Once downstairs we were told all the cars have the keys in them and you’re good to walk around yourself and pick out the car you want. Mostly the same basic models just different colors or plates. But you get in and you go! (Only One stop to get out to let them know what car you’re taking) by far my favorite!
-
December 2023 by Drew D
Years ago cars were an easy walk from the terminal in the main garage. They created this expensive facility to open up more paid parking. Now you have an extra 20 min shuttle each way and they charge you more on your rental bill to pay first it. What a deal!Shuttle drivers help you get your stuff on the bus but are not there when you need help getting off the bus. Most similar facilities in other cities they help on both ends.
-
December 2023 by Dasha DAcosta-Johnson
Super suprised at how easy this was yo navigate picking up and dropping off. All of the staff were so friendly and helpful. Great signage letting you know where to go and an overall clean and nice facility. Bus ride is not long at all which is nice.
-
December 2023 by Philip Wark
Very efficient transfer to the station. The car hire that I hired from, Thrifty was very poorly staffed and the process took forever which after a 10 hour flight was not great. Locating the car was easy and well sign posted.
-
December 2023 by Andrew
This place is huge! All of the rental car companies are in one large facility. Getting the car from National was easy, getting out of the garage was another story with it taking up to 5 minutes or longer to exit the facility.
-
December 2023 by J C
I rented a vehicle for a week in Seattle. While I was told one thing and received another, Enterprise came through with their word. The utmost service award goes to Mirna for going above the call and helping me out as we returned the vehicle.
-
December 2023 by Tim Benson
The shuttle service was quick and comfortable to the facility drop off. The facility was clean and well organized. The staff was very informative and the directions given were easy to follow. The elevators take you to each of the levels so that you can reach any of the car rental parking areas. Our check of the vehicle was quick and the staff in the garage helped get us set up. After our inspection of the vehicle and documentation we dropped the copy off with the attendant on our way out
-
November 2023 by Doug Bergstrom
Little is intuitive or obvious about it. It would be helpful to have more direction inside the airport to help with any confusion. There also weren't many good signs for returning the car along the route chosen by Google maps. Maybe there was by the main entrance. The facility worked great otherwise.
-
November 2023 by Lu Anne Shanaman
Best car rental place I've been to with one exception. Long, long line. 45 minutes. However, that just goes to show you, Thrifty Car Rental is the place to go! All the other brands were nearly empty.I walked down to my car, easy breezy. There are no issues other than the line. Bus service to the airport was awesome when I was headed home.
-
November 2023 by Roger Norman
Easy to pick up a rental car and go. Service is always good. Nice selection of cars. The staff got me the car I asked for.
-
October 2023 by Rajan Bhanot
The place is great and they are very busy but they were short staffed and it has many other places in the same building the staff was nice and really helpful and has a lot of seats to sit. Although they kiosks weren’t working collection, but very big.Collections the employees were kind.
-
October 2023 by Greg and Christina Schultz
I am traveling to WA to babysit my grand fur babies while my daughter and son-in-law travel to Cabo for a wedding. My husband rented me a premium (Volkswagen passat or similar automatic transmission). Upon viewing the preferred customer board to locate my car, I found my name and number and proceeded to my location. I was expecting to find a Toyota camry or something similar, but to my delighted surprise, a Genisis G70 was waiting. Wahooo man, I was excited. The 4-door car does need a good wash and detailing, but I am still a very happy camper. Thank you again Avis this treatment sure keeps us coming back!Update on my car rental. Well I get in the car the next day and the tire indicator light is on. Not good when I had plans to go to Arlington to see my second daughter and her fiancé for the day. Merrisa and I drove back to her house and had her husband check and fill all the tires. Upon check all the tire I notice this poor car has really been beaten up. The front spoiler is hanging on by a thread, the wheels are totally curbed, and it's filthy. I thought about taking it to a car wash, but I do not want to spend money on that, it should have been clean! When the sun hits all the windows or on coming headlights it's very difficult to see out through all the streaks. Since this is a premium luxury you'd think Avis would pay better attention to detailing these cars. It's a beautiful car which is in dyer need of some serious TLC.
-
October 2023 by Paul Lewis
I used Avis car rental services. I have to say it was the most pleasant rental experience I ever had. From getting the car. The man was fast friendly and efficient. To dropping off the car which took all of 60 seconds. The woman was extremely fast, very pleasant and very professional. I would highly recommend Avis car rental to everyone.