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October 2023 by Anamaria H.
I really appreciate the business model of National, where you can reserve in advance and don't have to wait in a long car rental line. You just arrive and choose a vehicle in the price category you booked online. I was disappointed when the first car I chose turned on with an alert saying it needed to be returned to the dealer for maintenance. It shouldn't have been in the lot so I'm removing one star from my review. The employee said I could ignore the alert but I was renting the car for a trip to an area with minimal cell service. I couldn't afford to have a car with any issues. The car I ultimately chose was clean and safe and worked great.
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September 2023 by Ashley Long
I had such an easy, stress free experience using National. I was amazed how quick I got into my vehicle and on my way. We arrived at the car rental area after my flight and there were lines that were 100+ people at other rental counters. I felt like a VIP walking past all those lines and just going to pick out a car in the Emerald Aisle. When I got to the Emerald Isle they were unfortunately out of cars but the attendant was super nice and said “enjoy a free upgrade on National” and I got an amazing car upgrade! I now want to purchase the car I rented ha! Drop off was super easy and the attendant was super friendly and quick. Would definitely rent from again on my next trip!
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September 2023 by Mary Dailey
Our initial rental went very smoothly. It was our first time renting a car. It was so easy and employees were very helpful. We drove down the west coast from Seattle to LA ending up in Phoenix. We loved the car and got excellent gas mileage!
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September 2023 by Robert Lee Mary
Glad I found National! Joined about 2 year ago and found the staffs and car selections are top notched. very helpful and professional staffs willing to go above and beyond their role. Not disappoint each time I go with Emerald aisle option! Thus far had really good experience and will continue to use National for all my family trip and business. Thanks again for having such well trained staffs and great car selections.
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September 2023 by Monica
I am having problem with the car seat they provided. I have to change three seats to find the one that is working and with good hooks and correct length of the belts. One of the seats the belt length cannot change and the other one is loosing a hook….The customer service had a not my business kinda attitude when we had questions about the car seat. The attitude is not good when we ask for help and changing the seats until a manager show up. As a company, please change your car seat to a more user friendly brand if you want your customers pay for it by day.
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September 2023 by Ramon Lazareto
Another very pleasant experience using National car rental in our travel to Seattle and Vancouver BC. The only downside is the transportation from the SEA TAC airport to the car rental facility where it took an hour for us to ride the airport bus. Other than that, the check in was a breeze specially it was already late at night. We reserved for a van and we got one with no issues. Using National is indeed a worry-free option to take in our travels.
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September 2023 by sandra brandes
The car was fine - but disconcerting when it cycled off and on while stopped. Also, gas gauge was wonky as we stopped once and filled up - or so we thought since the needle went to FULL. But within miles it dropped back down 1/4 of a tank!As for customer service - turning in the car at the downtown Seattle location - signage to return was not very clear. When employees sitting around chatting in the booth saw us struggling to determine exactly 'where' they wanted us to pull up to/park the return, they just continued to sit there and chat. It would've made all kinds of sense and good customer service to come out and greet us and direct us to exactly where they wanted us to be for return rather than making us guess repeatedly until they finally met us at the exit!
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August 2023 by Thomas Champion
Very pleased with the ease of selection of a vehicle, with many choices available in the vehicle class that I selected. Vehicle had only about 2K miles on it when rented and was in excellent condition. Windshield could have been a little cleaner, but otherwise vehicle was clean. Rental gave me a chance to try out a vehicle that I might have considered purchasing. Ultimately, I wouldn't buy this SUV because of the relatively rough ride. Otherwise, vehicle performed well. National does a fantastic job of letting their customers select a vehicle easily and return it quickly, with minimal delay. Would definitely rent again from National - have found the experience much better than the experiences with a number of their competitors.
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August 2023 by Kevin Coombes
Great experience with National in Seattle recently. I showed up, chose from half a dozen ready to go cars, and headed to check out. The car was very clean and completely ready to go. The checkout process was also quick and flawless.Upon returning the process was equally efficient and I was on my way in minutes. By the time I got to the airport I already had a copy of my invoice in my email.It can't get any easier than that!
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August 2023 by Dean B.
Wonderful experience with National! Great customer service. The Process was quick and easy and the car was great!Shout out to Colin for sorting us out at the Front Desk!Highly recommend.
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August 2023 by Rok K.
Our experience with National Car Rental was as good as it could have been, all thanks to Colin and his manager.As tourists from Europe with no credit cards, it was impossible to get any other car rental company to work with us, until the last one we tried was National and there were no issues. We explained our situation to Colin and he made everything work. He was very helpful, honest, kind and professional.The car we selected was excellent and we experienced zero issues while having the rental and upon return.I recommend National car rentals to anyone in Seattle and hope you get Colin on the front desk to get everything setup perfectly!
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July 2023 by Allen Maxwell
It was our first time using National and our Emerald club status and we will definitely be using National again! The entire process was smooth, easy, and graceful. Great staff, very pleasant at pick up and drop off. Only point of improvement was with the 1 of the cars speakers that was blown (not a major issue), we mentioned this to the staff and they went above and beyond to ensure we were taken care of. Thank you SEA National for a great experience!
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July 2023 by Nancy Christofferson
National is so easy to rent from. They make it right whatever the issue. We got to Seattle late and every car in our class was gone and they gave us an upgrade and let us chose from a long line of premium cars. Great experience!!! We love National.
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July 2023 by April Bunker
I've used National a few times over the last year and it's always seamless. The customer service is friendly when I've needed it but in general I rarely have to speak with anyone. The car selection is always great and with the Emerald club set up I just get in a car and go.
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July 2023 by Tammy Hooper
Our SUV had a tire leak and we had to keep pumping it up for 2 days. When I returned the vehicle and reported the problem, they reduced the price so I felt compensated for my trouble. This is the first time one of their vehicles weren't up to par. They also gave me a free upgrade for my next rental.
