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September 2023 by Haley Fiske
Amazing & fast service! Mike was able to come out same day and fix our pump. Very informative on how to fix it in the future on our own & didn't make me feel like we needed to spend unnecessary money. They have a customer for life based on his service! 10/10 recommend.
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August 2023 by Kate Mahoney, NTP
Aquarius is a company that works from a place of honesty and integrity. Michael was kind and professional, while super helpful and informative about how to be a better-informed septic-system owner. I feel empowered now after his visit, whereas my previous septic company left me feeling helpless for years. Thank you, Aquarius!
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July 2022 by Elizabeth Anderson
During these time you always have to wait. I needed to get to my daughter’s wedding rehearsal. Mike came right out and installed a brand new pump. On a side note when I purchased this house in October 2021 I insisted a septic alarm to be installed. Thank goodness I did that it saved me. The alarm went off before there was any mess. Thank you again Mike. Also thank you Kitsap septic for coming out right away and taking a look. Trenton came out in 10 minutes he told me what was wrong and called Mike from Aquarius pump company. Thank you guys you saved the day!
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January 2022 by Nathan A.
My grinder pump failed and I couldn't find anyone to work on it. I was directed to Aquarius pump by two septic companies and I am glad that I called them. Robin in the office was very helpful and got her techs out to my house within 48 hours. They quickly diagnosed the problem and got it fixed. They even fixed some issues that the original installer left undone. I would not hesitate to recommend Aquarius to anyone.
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November 2021 by Donna D.
Sold us an under-sized, over-priced water treatment system that he claimed "he was giving us a deal on" and then strutted around judging the work of every other contractor who had worked on our house...nobody asked him.
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October 2021 by Mary C. Wallace, EA
My first time using Aquarius Pump Company was today. I have a 3 year old septic that had a broken part which was leaking into my yard. Ryan Rasmussen (the service specialist) went above and beyond. He didn't have the part with him to fix it so he left and went to the store and had everything fixed in a few hours. I'm so grateful for the exceptional customer service and his attention to detail. I highly recommend.
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September 2021 by M. Cassandra Wallace, EA
My first time using Aquarius Pump Company was today. I have a 3 year old septic that had a broken part which was leaking into my yard. Ryan Rasmussen (the service specialist) went above and beyond. He didn't have the part with him to fix it so he left and went to the store and had everything fixed in a few hours. I'm so grateful for the exceptional customer service and his attention to detail. I highly recommend.
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July 2021 by Cynthia Lee
Robin and Michael offered great customer service. Our pump went out the Friday. Thye scheduled us for next available and kept in touch and had great follow-iup. I would use them again . Very pleased
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July 2021 by Leah Olson
We were having some overflow issues with our septic system. Wasn't sure if the pump/grinder was even working. We called plumbers but found out that plumbers don't deal with the control box due to the electrical.
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June 2021 by BRENDAN PRASNIKAR
Prompt response is about all I'd give the 1 star for. Owner came over and immediately insulted my intelligence, and states he finds a short. Sold me a pump and plumbing that I really didn't need and a spliced 12/2 wire into my power wire. He Left without checking his electrical work and Gloated about charging his "3%" credit card convenience fee. System continued to have electrical issues for a whole week. Upon my own inspection, I found a dead short in same wire that the owner said was an issue. Isolated both ends of power supply wire and found continuity. Money wasted. The entire wire needed to be replaced. I replaced the wire myself and saved myself $2000 plus and got my system working correctly after a week of not having a working septic. I spent my memorial day digging up my yard with my daughter to lay new wire instead of doing something nice and fun. Word of Caution, Don't let the owner leave until your stuff works if you hire these guys. Make sure he checks his work.The sons were nice, funny and respectful, the owner, he's a car salesman. Don't let him sell you things you don't need. Lesson learned. I'll be doing my own things my own way. Paid the man and will never use their services again.
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June 2021 by Brendan P.
just nowNEW Prompt response is about all I'd give the 1 star for. Owner came over and immediately insulted my intelligence, and states he finds a short. Sold me a pump and plumbing that I really didn't need and a spliced 12/2 wire into my power wire. He Left without checking his electrical work and Gloated about charging his "3%" credit card convenience fee. System continued to have electrical issues for a whole week. Upon my own inspection, I found a dead short in same wire that the owner said was an issue. Isolated both ends of power supply wire and found continuity. Money wasted. The entire wire needed to be replaced. I replaced the wire myself and saved myself $2000 plus and got my system working correctly after a week of not having a working septic. I spent my memorial day digging up my yard with my daughter to lay new wire instead of doing something nice and fun. Word of Caution, Don't let the owner leave until your stuff works if you hire these guys. Make sure he checks his work.The sons were nice, funny and respectful, the owner, he's a car salesman. Don't let him sell you things you don't need. Lesson learned. I'll be doing my own things my own way. Paid the man and will never use their services again.
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April 2021 by Cliff B.
Aquarius Pump Company is an outstanding, service-oriented company that monitors and repairs septic systems. On Saturday morning my septic alarm went off and I called my former septic company who will remain nameless. I left a message on their monitored service line. I left a second message Saturday afternoon. I never received a callback even though I had a paid for contract. I researched Septic repair companies, to find a reputable vendor. Aquarius Pump Company had positive reviews and I spoke with someone in the industry from another company and they highly recommended Aquarius Pump Company. I called their office and Robyn assisted me in obtaining an appointment. She was super professional and set up an appointment for Mike to come out and look at the system. Mike troubleshot and fixed the problem quickly. He also explained how my septic system worked and said if I had any questions do not hesitate to call. He provided awesome service at a reasonable price. I am now using Aquarius Pump Company for my septic contract and any future work that the system will require. It is good to have company I can trust and that I know will respond when there is a problem. Thank you for turning a negative situation into a positive one!
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December 2020 by Sheila Torpey Boyer
Easy to work with and job got done right! Highly recommend if you need pump work done.
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November 2020 by Curt Fulbright
Had a problem and they came out in 2-3 hours same day. Offered to help where they did not need to. Excellent service and very fair price.
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October 2020 by Brenna B.
Mike and his son saved us over $1,000 on our new septic pump. Thank you Arness Septic for their number. Another septic company wanted 1800+ for a new pump. Aquarius came right out and got the job done. I enjoyed both of them very much.
