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December 2023 by M E.
Unfriendly staff and Manager got aggressive when I refused to provide a selfie for their facial recognition system. I had my driver license and credit card but they claimed this is a policy and there is no other way. All of this for renting a van seems fishy. I walked away and went elsewhere and interestingly they was no required selfie! so it seems this location is running some pilot project collecting people's facial identity. They asked for my cell and sent a text message that asks to send my driver's license "In preparation for your U-Haul rental, please click the secure link to upload your Driver's License. " I opened the link and then I was shocked about they are asking for: "Please take a picture of yourself. By continuing with the transaction, you consent to the processing of this image on our internal facial recognition database to identify you as the person driving this equipment." "It is for your protection and to prevent fraud. If you are wearing a hat, mask, sunglasses, or transition glasses, please remove them before taking your picture." "Please remove any facial or head coverings so that we can clearly verify who you are." "Be sure to take a picture in a well lit area or use your camera's flash." There are some many problems with the above requirements.
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September 2023 by Farrah Miner
Great knowledge and friendly worker’s
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July 2023 by Edison Xing
Poor experience.I hope u-haul should walk through with customer on the key things to check before driving away, miles age, gas, instead of leaving all of that to customer's responsibility.The truck assigned to me with the less fuel/gas than it's printed on the record, then I somehow didn't check it and not dispute this before drove away, end up paying much more gas than I should, drove 8 miles only but has to pay for 4 gallons of gas, which is impossible.
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August 2022 by stuart cartwright
Their phone number doesn't work. Its trash.
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November 2021 by Sidd Puri
I've rented from here for years, and I've had nothing but good experiences. Friendly, efficient, and accommodating service.
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June 2020 by Sunny
Makes no sense. All I needed was a queen mattress bag which could have easily been purchased in a no touch manner but because I was not a current customer, I could not purchase one. I can buy a meal through drive up and groceries and dog supplies with a mask and a mattress bag at Public Storage but not here. Not sure they want to stay in business. It was odd that he explained everything was shut down to me while I was wearing a mask.
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May 2019 by Kartheek Varada
this place is the worst, they dont have anything, you book the vehicle online and they sent you text message saying nothing available, this happend twice. the customer service representative Elizabeth is rude, dont ever go to this location. you have booked to move with in Sammamish and they are asking you to move to renton to get the truck , what i have to get truck from renton to move with in Sammamish ??? this is insane. worst worst worst no common sense store.
