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“Booked a cargo van here and picked up before hour using the instructions they provided on their website. It went well. Only the part of opening the key box was a little glitchy. Maybe they need to lubricant the lock a little more. But other than that, it was a good experience. The lady in the office was very friendly and helpful. I don’t understand why there were so many negative reviews. This is a convenient location to our home. We have rented truck here twice. Will still be our go to place for truck needs.”
“Ian was a fantastic help. He was friendly and effective, answering all of my questions and providing solutions. It's so refreshing to have an actual person help In situations that are usually stressfull; In anIn addition to his expertise and professionalosm,, his humor and warmth made the experience actually enjoyable! I will definitely use this as my gold standard moving and storage experience. Thank you,Highland Storage and Ian!”
“Brittney was amazing!! Helping us relocate and giving us great customer service!! She was super helpful and very knowledgeable about everything willing to answer any question I had. Place is very secure easy to access and super clean!!”
“I’ve had two very different experiences with U-Haul pick-up locations. At Redmond Ridge Self Storage, store manager Alexcia was phenomenal—so helpful and kind. Moving is always stressful, but having someone like her truly brightens the day and makes everything so much easier. You can tell she genuinely enjoys helping people. In contrast, my experience at Red Way Self Storage was the complete opposite. The staff member there was unhelpful, rude, and dismissed my questions by saying he didn’t even work for U-Haul. It was clear he didn’t want to be there. Honestly, I wasn’t planning to use U-Haul for my interstate move, but I’m reconsidering just because of Alexcia at Redmond Ridge!”
“Mike at BelRed Storage made the process super simple. The lower prices and longer hours are just perfect...a perfect reason to switch - we love the compromise from the 24 hour unit that I have overpaid for at Public Storage for over a year.”
“This a great location got there they don’t have a truck I need but the manager and the lady that works there help me find one and save me time to look around. The store is b dry clean and best customer service. Go here you it’s the best.”
“Took my work truck in for service. Called a head, brought it in, told them the problem. They immediately came out and fixed it within 20 minutes. Excellent service.”
“All around great experience. Facility is easy to access, rates are reasonable and units are in great condition. Staff here was consistently friendly and helpful. When I need to rent a truck in the future they'll be my first stop.”
“A big plus on this location is that despite the lack of many vehicles, the only people that seem to rent from there are the ones that have storage there, so vehicles are always available, unlike the U-Haul facility that is about one mile to the west.”
“I had an excellent experience at this U-Haul location. The service was outstanding, and the staff were incredibly friendly and helpful. The facility was spotless, and it’s clear they take great care in maintaining a clean and organized environment. The vehicles were in great condition, making the whole process smooth and hassle-free. I highly recommend this location for anyone in need of reliable moving services!”
“I was very impressed by the efficient, and pleasant help I received at this Issaquah Highlands U-Haul. Three people helped me at different points of a stressful move and their professionalism combined with warmth made a big difference, and I really appreciate it. The stellar customer service award (in my mind, anyway!) goes to Navia, Amberly, and McKenzie. Thanks to them, and to U-Haul.”
10:30AM - 5:30PM
18024 Redmond Way, Redmond
Truck Rentals
“Renting from this location was a great experience! U-haul was in good shape and the person at the counter was extremely friendly. Would use again if needing a Van or a Truck.”
“Overall, it had a good experience and it was pretty easy. I booked online and a couple hours later went and picked it up. It’s only took about five minutes. One downside is that they don’t have any parking space at this location and you have to park across the street, not really a big deal but that is how it is. Be prepared to park your car across the street at Starbucks. Another thing was that the customer service is not the best and the guy that was checking me out, behaved, as if though I am asking him for a personal favor. My friend, you are working here and that is your job. We were the main concern is that how expensive it is! How can you charge someone $1.59 per mile, that is ridiculous. Those are the old trucks and charging people dollar 59 per mile is just not fair. That’s about a rate what UBER cost to transport people in their own car. Other than that, everything went nice and smooth.”
“Rented a 10' truck to move, estimated 10 miles for the move. Went 12 miles. Stayed within budget. Will use again if necessary. Only a couple of blocks away.”
10AM - 5:30PM
23060 NE 102nd St, Redmond
Truck Rentals
10:30AM - 5:30PM
6065 E Lake Sammamish Pkwy NE, Redmond
Truck Rentals
“They were very helpful when my 15’ U-haul got stolen from my apartment garage the front desk lady was very nice and when u-haul sent me a 1000$ bill for damages after the truck was recovered her and her manager were very helpful and actually gave me a full refund for everything. Would recommend”
“Fast and friendly truck rental. The 16' truck had more than enough room for a 2 bedroom condo. Renting a truck from here was probably the easiest part of my move. Would definitely rent a truck from here again if needed.”
“Super friendly staff!!! I picked up a trailer Monday morning. The drop off area was very full. The trailer I was picking up was buried between trucks. Christa greeted me with a friendly smile and cheery attitude. She got a guy to move the trucks to free up my trailer. The guy that moved the trucks was super nice too. I forget his name.
Tonight I dropped the trailer off and Christa helped me park it. She is awesome!
This is my favorite U-Haul!”
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“I currently have a storage unit with Plateau Heated Storage. However, I needed a bigger space and worked with Denise on finding the best one that would fit my needs. She was extremely helpful and allowing me to view all three units that were available. In the end I chose to go with a bigger unit as that made more sense for what I was looking for. They happen to be conveniently located and are very easy to work with. I have been very happy with the service I have received being a prior client and using their establishment also to rent U-Haul trucks from time to time. If you’re looking to declutter during the holiday times reach out to Denise Or Ben!”