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October 2023 by Dara Haslam
They did a wonderful job with my husband's suits. We will be back!
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September 2023 by Nancy MacPherson
Quick! So quick!
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August 2023 by Catherine Wei
I am very disappointed with this dry cleaning shop. Both the owner and the employees lack integrity and reliability. Despite my trust in them, I entrusted them with a valuable $6,000 coat for dry cleaning. After a few days, they contacted me to inform that they were unable to clean it and asked me to retrieve the coat. When I received it back, I noticed clear signs of cleaning marks and significant fading in multiple areas (as shown in the picture). Upon discovering this issue, I immediately went to the dry cleaning shop to discuss it with the staff. However, they continuously insisted that it was not their responsibility and claimed they had not performed any cleaning on it. Subsequently, I contacted the owner over the phone and received the same response - they had not conducted any cleaning! Their attitude has left me incredulous. They persist in denying their actions and lack any integrity. I sincerely warn everyone to be cautious and wary of this dry cleaning shop!
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July 2023 by Google user
I am very disappointed with this dry cleaning shop. Both the owner and the employees lack integrity and reliability. Despite my trust in them, I entrusted them with a valuable $6,000 coat for dry cleaning. After a few days, they contacted me to inform that they were unable to clean it and asked me to retrieve the coat. When I received it back, I noticed clear signs of cleaning marks and significant fading in multiple areas (as shown in the picture). Upon discovering this issue, I immediately went to the dry cleaning shop to discuss it with the staff. However, they continuously insisted that it was not their responsibility and claimed they had not performed any cleaning on it. Subsequently, I contacted the owner over the phone and received the same response - they had not conducted any cleaning! Their attitude has left me incredulous. They persist in denying their actions and lack any integrity. I sincerely warn everyone to be cautious and wary of this dry cleaning shop!
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January 2023 by Carrie S.
I would not recommend going here. They do a good job with the clothes, and things come out well, but it was the worst customer experience I've gotten in a long time. My things weren't ready on time because of a difficult stain, and when I went to pick up they didn't let me know ahead of time so I had to make multiple trips, and on the final day when I went to pickup, I asked if the delay could result in a slight discount because of the inconvenience, and they laughed at me and proceeded to very rudely try to convince me that I didn't tell them about the stain, when actually I paid a lot extra to have it removed. don't go here unless you would like to be yelled at while having your clothes dry cleaned. also very expensive. 3 things cost $40.
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November 2022 by J H.
Mediocre dry cleaning and high prices for a simple dress shirt. Horrible alteration results. Unprofessional and unclean location in dirty toilet area for dressing room. When they messed up a pant hemming by altering it the wrong length, they refused to correct their mistake and instead tried to charge me full price twice to fix their mistake. I politely requested the return of my slacks and will never go there again.
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September 2022 by Jasmine R.
Subpar service. Shirts came back wrinkled. They didn't even try to take out a stain. Unfriendly service. We won't be going back.
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October 2021 by Craig B
They do subpar work. shrunk several shirts, always left wrinkles, and say they cleaned a comforter which came back the same as we gave it to them. If you attempt to question anything, they push back, defend themselves, yell and curse at you. Absolutely atrocious customer service. I have no idea how others gave them a positive review unless they are confusing them with another dry cleaner.
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October 2021 by Leslie W.
They do very good work here. Took pants to get altered and they did a great job and were cost effective.
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September 2021 by Craig B.
They do subpar work. shrunk several shirts, always left wrinkles, and say they cleaned a comforter which came back the same as we gave it to them. If you attempt to question anything, they push back, defend themselves, yell and curse at you. Absolutely atrocious customer service. I have no idea how others gave them a positive review unless they are confusing them with another dry cleaner.
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June 2021 by Monserrat J.
This is one of the best dry cleaners in the Greater Seattle area. When I lived on the plateau I could only trust this business with my clothes. I now live further away and still use this cleaners when I can.
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April 2021 by Andrea S.
We've been using Pine Lake Cleaners for the last three years. We are very happy with the quality of the work and their great customer service.
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October 2019 by Ken Faith
I'm a value shopper and thought I'd do some shopping around for my dress shirts. From the search, found a local dry cleaner with an ad stating 'Man Shirt' .99 cent'. Got home with my receipt and noticed 1) was charged $1.99 for colored shirts and $.99 for 2 white shirts (even though I had 8). Went back and showed the coupon on my smartphone and the young man said the more detailed coupon with more restrictions was posted outside. My response was 1) there are many promotions and if this was is not valid, then you might want to remove it (I believe they refer to this as false advertising) and 2) only 2 of 8 shirts listed as white. Anyway, my first and last visit here, back to Bella in Sammamish.
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October 2019 by Victor Jimenez
I love this Dry Cleaners they do such a wonderful job pressing, and Customer service. Recommended to everyone they give your clothes with 24 hrs. Or that same day if you take them in by 10am and out by 4pm //////SAME DAY SERVICE ///////// and the candy bowl isn't bad either.
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October 2019 by Ashley Brown
Very nice dry cleaners Drop off is in by 10am out buy 4pm same day service or if you drop off after 10am it’s available the next day after 4pm very nice customer service, I love the quality care. They clean and press very good. Recommend to everyone.
