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July 2024 by Elena Todorova
Yesterday I had an amazing experience and received incredible customer service at that branch.
At first, when I entered the branch I was immediately acknowledged and welcomed with a big smile. I've shared the concern I had and at the moment I was referring to the right person to continue my meeting with. In my case, that was a home loan officer. Loraein was very friendly, and helpful, and explained to me in detail the whole process so I felt safe and with no bland spots. The application process was very fast and easy because of her professionalism. In the end, I had all the documents and approvals I needed. The whole branch is so well organized that cannot feel any pressure and there is no waiting time to be served.
I highly recommend anyone who has a serious business to do to count on those branch bankers. They go above and beyond to fulfill customer needs in their best interest.
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April 2024 by golnaz pakdel
Extremely disappointed with the customer service! This morning (4/12/24), I withdrew money from their indoor ATM and received a damaged bill. When I asked for a replacement in good condition, they suggested I go to a grocery store or their branch in Takwila, which is highly inconvenient. Why should I have to go to a grocery store to fix an issue caused by your ATM? It’s unreasonable to expect customers to travel from Sammamish to Takwila just to exchange a $20 bill.
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October 2023 by leon holloway
Very friendly staff
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June 2023 by Derek Keehr
I'm not typically one to write reviews, but the customer service and support I received from Trichelle at the Sammamish location was far beyond what I would have ever expected.Trichelle was patient, to the point, easy to understand, and friendly. My experience working to secure an auto loan was so great that I have saved her contact information to share with my friends and family.Thanks, Trichelle!
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August 2022 by Greg C.
I love that they are local. Always friendly staff and very convenient. I would not bank anywhere else
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August 2022 by Andy A.
Useless location, cannot do anything properly. Everyone seems to have an attitude as if I owe them something.
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June 2022 by David Bahm
Helpful staff that gets things done with a smile. Customer service that is actually true to their ads.
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January 2022 by Si Fayz
I am really glad to be BECU member! This bank has an awesome team and dedicated staff.
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November 2021 by Richard Runyon
As a quadriplegic, I occasionally need extra help when using the ATM machine and the staff jumps to the opportunity to assist. I also need to obtain a cashiers check once a week and the staff (all of whom knows my name) are professional and very helpful. I would recommend BECU to anyone.
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November 2021 by Andrew M
On the phone now for 56 minutes to see if they can locate a check for me since they deleted access to viewing physical checks online with the new business app. Okay this should be easy to handle.
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November 2021 by Stamen Stoychev
We had a great experience in BECU Sammamish recently with a HELOC application. The staff was very helpful explaining every detail to us - satisfied customer here!
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September 2021 by Keara King
Predatory auto loans. This is supposed to be a local credit union that is supposed to do better by their customers/community but instead they use predatory contracts for auto loans. Poor customer experience trying to resolve issues. Be careful banking with them. They do not have your best interest in mind.
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September 2020 by Colleen Quicksall
Always helpful and friendly
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June 2020 by Taylor D
Beyond furious with my handling of two disputed charges. My first time disputing charges I may add. Was told I need to dispute in person or send it my written statement in person or send through mail (after calling in and making known there were going to be disputes). I went into the sammamish branch and spoke to a young Asian girl. She looked at my account and saw the money was put back in and told me I didn’t need to to do anything further. She even got up from her desk, walked passed me, and opened the door for me to leave. Today may 21st, I received two pieces of mail that, in short, said my disputes were still pending. I was never told by either of the ladies over the phone that my funds would be put back in- but could be taken out at any given time if the dispute was denied. More over, I went in to give my formally written statement in person, but was told it was unnecessary since the money was back in my account. I was sent off after confirming I did everything I needed to and my funds were put back into my account. With the extra funds I received disputing my summer concert tickets and a fraudulent clothes website, I put those funds toward credit payments and other bills. Now over 7 days of having a little bit of peace, I’m informed. (For the first time since disputing these charges) that the funds could be taken out at any moment. It was never a sure thing. I was never educated about the steps it takes to fully “own” my money again. Now before working my 11 hour shift at the Everett Quarantine center I have to deal with these “professionals” again, and make sure I cross my T’s and dot my I’s because the BECU employees who’s job it is- can’t tell their face from their back side and I have to make sure they know how to do their job. I’m beyond livid. Transparency is everything. But you can’t get transparency when the people who handle your money aren’t fully trained nor qualified to inform you of even the basic steps it takes to do something right the first time and what I can expect without surprises. Can’t wait to deal with this in person tomorrow. Wish me luck and may god give me patience with these people.Oh and BECU management. TAKE THE TIME TO TRAIN YOUR EMPLOYEES CORRECTLY, SINCE THEY ARE MESSING WITH OTHER PEOPLES’ FINANCIAL LIVELYHOOD.
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May 2020 by Taylor Dixon
Beyond furious with my handling of two disputed charges. My first time disputing charges I may add. Was told I need to dispute in person or send it my written statement in person or send through mail (after calling in and making known there were going to be disputes). I went into the sammamish branch and spoke to a young Asian girl. She looked at my account and saw the money was put back in and told me I didn’t need to to do anything further. She even got up from her desk, walked passed me, and opened the door for me to leave. Today may 21st, I received two pieces of mail that, in short, said my disputes were still pending.
